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This Friday on AKNF we're handing over the feed for a special preview of The World's Best Email and Retention Podcast.

Your email account doesn't break all at once. It rots. Open rates slide, a quarter of your sends quietly route to spam, your list keeps growing while the people who actually click disappear. Jordan Gordon calls that a pooched account, and in this episode he lays out the full ten-step recovery his team runs when a brand hands them one.

If you own a DTC brand or run its email and retention, this is the playbook for the moment results go sluggish and your first instinct is to send more, the exact move that dug the hole.

What's inside:

• How to tell whether you're in spam or your audience has simply checked out
• Why opens are the weakest predictor of a future visit, and what to segment on instead
• The rewarm vs. soft rewarm decision, and how 5,000 addresses beat 150,000
• Why two campaigns a week plus real flows beats 22 sends a month
• The email-only promotion that rebuilds engagement and deliverability at once
• Treating SMS like a paid channel with a real cost per click
• The stale-repeat-buyer metric that tells you recovery is working

Who this is for: DTC founders, operators, and email marketers inheriting or rescuing an underperforming Klaviyo account.

What to steal: the open-rate floor, the two-campaigns-a-week cadence, and the stale-repeat-buyer segment you can build in Klaviyo this afternoon.

Liked the preview? Subscribe to The World's Best Email and Retention Podcast.

Timestamps:

00:00 Fixing a Pooched Email Account

03:02 Set Realistic Expectations for Recovery

07:43 When to Rewarm Your Email List

11:47 Why Opens Are a Bad Metric

18:36 Email-Only Promotions to Boost Engagement

24:25 The Stale Repeat Buyer Metric

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Recorded live at True Classic HQ in Calabasas the day before the Whalies, this episode brings together two of the leaders most aggressively reshaping how ecommerce gets built.

Ben Diamond is the CEO and co-founder of True Classic, the apparel brand that went from zero to over a billion in revenue in seven years and now ships to 190 countries. Maxx Blank is the co-founder and COO of Triple Whale, the AI operating system for ecommerce that he started with co-founder AJ Orbach, now running parts of media buying, creative, and conversion testing for over 60,000 brands.

The conversation gets into the move that's reshaping the category: True Classic now runs 100 percent of its Meta spend through an autonomous media buyer, Moby 2, with AI agents acting as a CMO and creative strategist, reallocating budget daily based on whether the brand needs profit, inventory clearance, or launch defense.

Maxx walks through what changed between Moby 1 and Moby 2, why the SaaS apocalypse doesn't touch infrastructure businesses, and the bigger industry shift from Software as a Service to Results as a Service. Ben talks about cutting millions in production costs by replacing in-office product photography with AI, the cultural mandate at True Classic to embrace AI, and where human judgment still belongs.

If you're an operator wondering how far to push agentic into your business, or a founder wondering what the next decade of ecommerce actually looks like, this is the conversation for you.

Find more about Triple Whale: https://www.triplewhale.com/?utm_source=dtc-newsletter&utm_medium=inf&utm_campaign=mkt-whaliesdtc-affiliate-426&utm_content=dtc

Timestamps:

00:00 AI Is Transforming Ecommerce Faster Than Ever

02:14 What Moby 2 Actually Does for Brands

11:20 Why True Classic Went All-In on AI

16:10 Cutting Millions in Creative Production Costs

24:38 The Future of One-to-One Marketing at Scale

43:20 Predictions for the Future of Ecommerce and AI

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Neuro didn't fight for checkout shelf space first. They built a nine-figure online business through TikTok Shop, creator marketing, Amazon, and DTC, then used that momentum to walk into Walmart, Costco, CVS, and 7-Eleven with demand already proven.

In this episode of the DTC Podcast, Eric talks with Brian Evangelista, Chief Commercial Officer at Neuro, about creating a category that didn't exist, running an affiliate program with tens of thousands of creators, and what actually changes when a digitally native brand wakes up as a real retail business.

Built for DTC founders scaling from $5M–$100M who are trying to turn ecom momentum into retail distribution.

We also get into:

• Why TikTok Shop worked so well early on, and what changed when it got pay-to-play
• How creator incentives shifted once GMV Max rolled out
• The retail launch strategy behind Walmart, Costco, CVS, and 7-Eleven
• Why retail completely reshapes your P&L, ops, and marketing stack
• The hidden operational tax of moving from DTC into omnichannel
• How Neuro frames category creation vs stealing share
• The strategy behind the "Your Gum Is Dumb" sloth campaign
• Why brand marketing started making sense only after retail expansion

Who this episode is for: DTC founders, retail operators, consumer brand marketers, TikTok Shop teams, and brands considering omnichannel expansion.

What to steal:

• Build demand digitally before asking retail to believe in your category
• Use creator momentum as proof for retail buyers
• Treat retail launches like media moments, not inventory placement

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The consideration phase is collapsing thanks to LLM shopping.

Awareness still happens on Meta. Conversion still happens on a PDP. But the comparison and research middle, the part brands have spent a decade optimizing, is increasingly happening inside an LLM the customer already trusts.

20% of holiday shoppers used an LLM in their purchase path last Q4. Google I/O just demoed one-tap concert tickets from a photo. Amazon folded Rufus into Alexa for Shopping. The behavior is moving fast enough that operators need to start preparing for Q4 now.

Eric sits down with Aves and Daniel from Pilothouse to unpack what's actually happening and the work brands can start this quarter.

Inside the episode:

• Why customers trust their LLM more than your ad
• Daniel on why he stopped going to Amazon to compare vitamins
• The persona mismatch that hurts brands more than it used to
• Why reviews and earned media matter more than your landing page
• What changes for abandon cart and retargeting
• Two operator-tested audits to see if your brand shows up in ChatGPT, Claude, and Gemini
• For founders and operators who want to be recommended when the customer asks.

What to Steal:

• Three things you can do this week.
• Run the prompt audit. Take your top five Google queries, run them through ChatGPT, Claude, and Gemini. Track who gets recommended, who gets cited, and whether you show up at all. Daniel uses this as his baseline before any other AI-visibility work.
• Pick one brand truth and repeat it everywhere. Scattershot positioning loses to consistent positioning. If every ad pitches a different angle to a different persona, an LLM has nothing coherent to summarize about you.
• Add dates to your blog posts and PR pages. Recency factors into LLM citation. Old content gets de-prioritized even when it's accurate.

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Charlie Cole watched FTD go from a $1.8 billion publicly traded company to a $60 million bankruptcy auction in eight months. His first day as CEO was March 23, 2020, the first day of national lockdown.

Before that he ran digital at Tumi, Samsonite, Lucky Brand, and Shift Nutrition. Today he's interim Chief Digital Officer at Thuma.

This episode is a tactical sit-down on what actually drives growth right now in a Meta + AI world.

In this episode:

• Why "creative is the new targeting" is only half the answer
• The exact death spiral most DTC brands follow on the way to margin collapse (no sale, semi-annual sale, sale page, sitewide 20%, Amazon, done)
• How Charlie engineered personas at FTD across customer, consumer, and event
• The florist's choice insight: highest NPS in the category, by 20-40%
• The 2011 Dr. Oz campaign that nailed funnel congruency before anyone called it that
• Why personalization was a misnomer until about two years ago
• The three "swimsuit for vacation" shoppers who should never see the same page
• Why YouTube is still massively underutilized, and why most brands run it wrong
• The product question that decides whether any of this matters

Who it's for: DTC founders and operators scaling from $10M to $250M who want to grow without turning their brand into a discount machine.

What to steal:

• Build acquisition around your highest-LTV segments, not your lowest CAC
• Treat creative and landing pages as one system, not two teams
• Stop letting platforms grade their own homework on attribution
• Audit where you sit on the discount death spiral before it owns you

Timestamps:

0:00 Career Journey Into Ecommerce

2:48 Inside the FTD Turnaround

14:20 How Customer Behavior Changed During COVID

23:18 Creative Is The New Targeting

36:05 AI’s Biggest Ecommerce Unlock

43:02 Why Most Brands Test Creative Wrong

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Braydon's back on AKNF with the most tactical AI-for-agencies episode we've recorded.

Eric opens with a Jeff Shannon line worth the whole listen: AI right now is a giant stack of two-by-fours that everyone got handed for free. By itself, it's not a chair, it's not a house, it's not a sofa. The value shows up when someone actually builds something with it.

Then Braydon walks through what he's been building.

Inside: connecting Claude to Motion to audit ad-to-landing-page mismatches, then having Claude vibe-code a new PDP in HTML in 6 hours instead of a week in Instapage. The Microsoft Clarity connector that nobody's talking about (free heatmaps, free recordings, API access). The Higgsfield connector for generating raw 4K assets through Claude with Nano Banana Pro and Seedance. Why Claude Design is worth experimenting with for brand-sensitive clients. And a peek behind the curtain at Gary and Blanche, the AI media buyer and creative strategist Jeff is running on DTC's own Meta account.

Plus: why the em-dash is dead, the semicolon problem nobody's solved, and the actual reason Claude reads cleaner than ChatGPT for enterprise work.

If you've been "playing with AI" and want to actually build something with it, this is the episode.

Catch the DTC and Pilothouse crew at The Whalies May 19 in LA.

Timestamps:

00:00 AI Is Raw Material

02:36 Why AI Needs Human Builders

04:18 Claude Building Landing Pages

10:02 AI-Powered Heatmap Analysis

16:36 Higgsfield + Claude Creative Workflow

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Katie Sturino built Megababe with 60,000 followers, two co-founders who'd never had chafe, and an MOQ of 20,000 units stacked in her parents' garage. Eight years later it's profitable, in Target, Walmart, CVS, Nordstrom, Anthropologie, and on Amazon. Never raised a dollar. Never grew less than 33% year over year.

In this episode Katie walks through how she built a category that didn't exist. Manufacturers didn't know what chafe was. Press didn't know what chafe was. The Today Show hit on June 30, 2017 and they sold out every unit by July 1. Then the real work started.

Inside: why retail is when the grind begins (not when you've made it), why she still ranks "people just dealing with it" as her biggest competitor, the husband-given marketing fix that solved deodorant aisle confusion in one sticker, the accidental Amazon Super Bowl ad placement, why their hemorrhoid product is a top seller on Amazon, and the moment her sister convinced her soap was worth doing.

Plus the new "I'm Not Fine Index" campaign, why NYC taxi ads outperform every digital channel they run, and the one piece of advice Katie has for anyone shipping a product in 2026.

Catch the DTC and Pilothouse crew at The Whalies May 19 in LA.

Timestamps:

0:00 Building a brand around chafe

2:58 How Megababe started

11:00 Selling out after the Today Show

14:10 Retail growth at Target and Walmart

20:05 Why Megababe started advertising

27:10 Building a real brand voice

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Abby and Taylor from Pilothouse settle the loudest debate in media buying right now: does velocity equal strategy?

Short answer: no. Long answer: this whole episode.

Inside, Abby (art) and Taylor (science) break down what a real creative system looks like under Andromeda, how to spot AI slop in an ad library at a glance, and why the squint test is still the fastest way to audit your output. They get into the frequency spike that hit when one apparel brand over-segmented celebrity drops, why Taylor still runs legacy Advantage+ Shopping campaigns three years later, and how a Nick DiGiovanni partnership ran at 0.5 ROAS on platform but pulled a 6 ROAS once Northbeam's 60-day window kicked in.

Plus: why gifting ads should still target women, three exercises to run on your ad account before Q4, and the difference between feeding the algorithm and spamming the button.

If you're making 50 ads a week and not sure any of them are doing a job, this one's for you.

Catch the Pilothouse and DTC crew at The Whalies May 19 in LA, and our DTC operator dinner May 20.

Timestamps:

0:00 Why velocity isn’t strategy

2:38 The problem with endless ad variations

5:12 Best Meta account structures today

8:07 How to audit creative quality

14:08 Building a real creative system

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