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What if the fastest way to grow your dental practice isn't hiring more people—but getting more out of the team you already have? Dr. Mark Dill and Toria Plank share the simple game system they use to increase collections, improve office culture, motivate employees, uncover future leaders, and build a more profitable dental practice.

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The office manager is the most important hire in your practice — and most dentists have no idea what they should actually be doing. Dr. Mark Dill and Toria Plank break down what a real office manager looks like, how to promote from within, what to pay them, and how to keep them motivated long term.

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Most dentists know what needs to change — they just can't find the time or energy to do anything about it. Dr. Mark Dill and Toria Plank break down why dentists stay stuck in Groundhog Day, why tiredness is just unwillingness in disguise, and the mindset shift that separates practice owners who thrive from ones who just survive.

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Holding on to the wrong employee too long is one of the most expensive mistakes in dentistry. Dr. Mark Dill and Toria Plank break down exactly when to fire someone, how to do it cleanly, and why protecting your whole team matters more than avoiding an uncomfortable conversation. Plus real stories from day-one fires and the one thing that will get you fired immediately in their practice.

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Most dentists are losing great employees before they ever make an offer. Dr. Mark Dill and Toria Plank break down their complete hiring system — where to find candidates, how to spot red flags fast, and why hiring multiple people at once beats holding out for the "perfect" hire. Plus: the dark side strategy for finding employees who aren't actively looking.

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Dr. Mark Dill started with zero patients and two employees in 2008. Today he runs four locations doing up to $80,000 per operatory per month. In this intro episode, he and COO Toria Plank share why they started Dental Guiding Point, who it's for, and what they're going to teach — for free — because nobody taught them.

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Dental Guiding Point launches July 4th, 2026. Hosted by Dr. Mark S. Dill and Toria Plank — a dentist and COO who've spent 17 years building a four-location practice group in Chattanooga from scratch. Real guidance on the business side of dentistry. The stuff nobody teaches in dental school. Subscribe now so episode one lands in your feed the moment it goes live.