Designing for Multimodal Experiences: Unifying Fragmented User Journeys

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Designing for Multimodal Experiences: Unifying Fragmented User Journeys

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This season premiere reveals how design leaders can transform fragmented user experiences into unified journeys that fundamentally improve human performance. Paul shares the powerful shift from system-first to journey-first thinking through a real-world logistics redesign project, demonstrating how questioning fundamental assumptions about system organization can unlock breakthrough solutions that reduce cognitive load and increase operational efficiency.

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