Episodes

  • 63: What Questions Would You Ask a DMO If You Were New to the Industry? (Dustin Rowe)

    63: What Questions Would You Ask a DMO If You Were New to the Industry? (Dustin Rowe)
    Jan 8 2026
    Stuart and Adam start off completely off the rails, then do something they don’t usually do: hand the keys to their guest. Dustin Rowe, CEO of whatsgood.city, flips the script and asks the questions that a lot of people entering the industry are thinking but rarely get to ask out loud.

    This episode turns into a rapid-fire tour through the DMO reality: what the job actually is, why ROI is so hard to prove, how resident sentiment fits into the visitor economy, and where “marketing” ends and “product” begins.

    Dustin’s “Stu’s News”: the airline loyalty backlash

    Dustin brings a story that’s catching heat online: American Airlines no longer lets customers earn miles on Basic Economy (for new bookings). Adam doesn’t get the logic and argues it removes a reason to stay loyal. Stuart plays devil’s advocate and suggests the airline likely ran the numbers and decided the tradeoff was worth it, even if customers complain. Then Stuart admits he doesn’t actually like the change at all and was just enjoying the debate.

    What DMOs do, and why it’s hard to explain

    Dustin shares that friends and family often don’t understand what a DMO is, and the only time they notice is when public funding hits the news. Adam frames the DMO role as building a long-term, sustainable economic pillar for the community through tourism. Stuart admits the industry has a branding problem because “if you’ve seen one DMO, you’ve seen one DMO,” and that ambiguity could come back to bite. He describes DMOs as sitting at the intersection of government, residents, businesses, and stakeholders, protecting and growing the visitor economy while managing the balance between tourism’s positives and negatives.

    The ROI problem: marketing that doesn’t own the transaction

    Dustin asks the big one: how do you prove ROI on long-term projects like Traveling the Spectrum versus tactical channels like paid search and social ads? Stuart says it requires assumptions, stakeholder education, and defining what you can measure upfront—reach, earned media, cultural conversation, and anecdotal signals from surveys and visitor feedback. Adam adds his hunting versus farming analogy: stakeholders love “hunting” because it’s measurable, but “farming” builds residual value that can last for years, even decades.

    Backlash, risk, and the Reddit lesson

    Dustin asks whether DMOs have experienced marketing backlash. Adam says a lot of pushback is just anti-tourism sentiment in certain communities rather than controversy from creative. Stuart tells a story about two Reddit campaigns: one that leaned into AI satire and went viral in a good way, and another that tried to poke fun at Gen Z culture and got shut down quickly because it was perceived as punching down. The lesson: risk can pay off, but satire has rules.

    Locals vs visitors: are DMOs missing the resident opportunity?

    Dustin pushes on whether DMO content—especially event information—should be designed for locals as much as visitors. Stuart says Visit Myrtle Beach needs to do a better job talking to residents and building civic pride, especially around downtown events and community participation. Adam makes the case that residents are one of the biggest drivers of visitation because visiting friends and relatives is such a large portion of travel, and it’s backwards that many funding structures restrict in-market messaging. Stuart agrees residents matter, but argues DMOs shouldn’t try to do it alone; it takes a coordinated ecosystem with city, county, chambers, and partner organizations.

    Product vs marketing: what really drives reputation

    To wrap, Dustin asks how they think about destination product versus destination promotion. Stuart says the experience is the main thing—marketing can influence, but the on-the-ground product determines whether people return and tell friends. He argues DMOs should increasingly be involved in product and experience, not just promotion. Adam keeps it simple: as marketing sophistication increases, investment and focus on product should rise right alongside it.

    Closing

    They close with how to find Dustin and tease seeing people at February conferences. Then the conversation keeps going after the “official” outro with candid advice to Dustin on how to grow a vendor business in this industry: lean hard into testimonials, simple case studies, and asking for warm introductions—because trust and relationships are the real currency.
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    48 mins
  • 62: What Are Stuart Butler’s Predictions for Destination Marketing in 2026?

    62: What Are Stuart Butler’s Predictions for Destination Marketing in 2026?
    Jan 1 2026
    Stuart Butler and Adam Stoker kick off 2026 with a New Year’s episode built around Stuart’s “predictions” (not resolutions). They open with optimism (and a little healthy fear) about uncertainty, talk about the industry’s need for more honest conversations, invite listeners to two live appearances in Q1, and then dig into three big predictions for the destination marketing world in 2026: the DMO website won’t “die” this year (but the shift is real), consolidation will accelerate across vendors and DMOs, and experiences will increasingly outrank destinations as the primary travel motivator. Stu’s News Instead of a traditional news item, Stu’s News is an invitation: • Live appearance #1: South Carolina Governor’s Conference — Tuesday, February 10 (in Myrtle Beach, SC) • Live appearance #2: Destinations International Marcom Summit for Destinations — February 24–26 (they expect to speak on Thursday, February 26) • Stuart and Adam frame these as chances to bring real discourse to conference stages, pushing beyond “safe” programming and into the tougher conversations the industry needs. ⸻ The 3 predictions for 2026 1) AI won’t kill the DMO website in 2026 (but the era is changing) Stuart’s headline take: DMO websites won’t be “dead” within 12 months, but “it is the end of the beginning” for the traditional website-driven model. Key points discussed: • Humans are the bottleneck: capabilities are racing ahead, but adoption lags. • Website traffic decline is real, especially organic traffic, but much of what’s lost is low-value “simple Q&A” traffic now answered directly in search experiences. • DMOs shouldn’t panic, but they also shouldn’t pause preparation: start planting now (lean into conversational commerce and new user journeys). • Adam reframes it like an investment strategy: even if the website still performs, you diversify before the market shifts. 2) Massive consolidation is coming (vendors and DMOs) Stuart predicts consolidation on “both sides of the fence”: Vendor side • Budget pressure on DMOs squeezes agencies, platforms, and software providers. • Stuart argues the current ecosystem is too fragmented and consolidation could create more cohesive product suites. • Adam agrees consolidation is inevitable (especially in SaaS), but worries consolidation could reduce the nimble, high-touch benefits of smaller agencies—and potentially slow innovation if done poorly. • Both agree: if consolidation happens, it needs to be additive and accelerate innovation, not stall it. DMO / community side • Stuart predicts growing consolidation through regional alignment, collaboration, and potentially mergers, driven by two scarcities: • Money • Human capital (the workload is expanding faster than staffing can) • He expects more “radical collaboration” across tourism, economic development, downtown/placemaking, realtor groups, etc. • Adam strongly agrees tourism and economic development being separate is often a miss, and gives an example from Utah where visitors don’t experience the boundaries between jurisdictions, yet the organizations are structurally split and duplicating efforts. • Stuart adds Myrtle Beach-area context: consumers don’t differentiate between lines on a map, so alignment matters. 3) Experiences will replace destinations as the primary driver Stuart’s most provocative concept: 2026 may be “the beginning of the end for the destination”—meaning the brand pull shifts toward experiences, moments, and events. Highlights: • Travel decisions increasingly start with a concert, a game, a viral restaurant, or something seen on social media, not “I want to go to X destination.” • Stuart shares examples of experience-driven demand (viral food spots, status posts, even hate-posts driving curiosity). • The implication: DMOs may need to re-embrace roles they’ve moved away from, including: • Experience curation • Product development influence (helping stakeholders “up their game”) • Event promotion and/or creation • Truth-bearing / trust-building as the source of what’s legit and worth doing • They agree this topic deserves a full standalone episode. Memorable moments & themes • “This is not financial advice, this is not legal advice” (Stuart jokingly sets the tone for predictions). • The “humans are the bottleneck” thread runs throughout the AI conversation. • “Radical collaboration” is positioned as more important than who gets credit. • A running joke about needing a new Stu’s News jingle by 2026 (and maybe flying cars too). What’s next They tee up several upcoming 2026-focused episodes: • An episode featuring submitted predictions from industry peers • Adam’s resolutions/predictions episode • A future episode with Amir discussing trends not strictly tied to AI
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    54 mins
  • 61: Has our ability to measure outpaced our ability to explain? (Emily Zertuche)

    61: Has our ability to measure outpaced our ability to explain? (Emily Zertuche)
    Dec 25 2025
    It’s a festive Destination Discourse that turns into a full-on industry thought exercise. Stuart Butler and Adam Stoker welcome back Emily Zertuche (record-setting past guest) for a Christmas episode that starts with meta-glasses and “Stu’s News” lyrics finally appearing on YouTube… then quickly escalates into a serious conversation about “data hangovers,” measurement overload, and why DMOs struggle to answer the simplest question in the boardroom: Did it work?

    Emily argues the problem isn’t a lack of data. It’s a lack of narrative coherence and governance across an increasingly messy data stack. She introduces the “whiskey and Coke test” for communication: boards don’t want an over-sweetened cocktail of metrics, they want a simple, defensible truth. The group debates attribution, false precision, and how AI will soon act like a prosecutor cross-examining discrepancies across dashboards and vendor reports.

    Then Emily goes for the sacred cow: she says the marketing funnel is a foundational conceptual error for destination marketing because vacations don’t behave like checkout flows. Travel decisions are messy, probabilistic, and shaped by circumstance. That pushes the conversation toward counterfactuals (“what if we did nothing?”), humility, and ranges instead of single ROI numbers.

    They wrap by calling it an existential issue for the industry, and invite more people into the conversation. Emily’s homework: go figure it out and come back in early January.

    ⸻

    What you’ll hear in this episode
    • A chaotic Christmas intro, eggnog energy, and the debut of Stu’s News lyrics on YouTube (because Stuart didn’t realize Zoom exports could include screen share).
    • Meta glasses talk: capturing content hands-free, plus the “creepy” reality of audio + AI + ad targeting.
    • Stu’s News topic: Thailand’s “Half and Half” domestic travel subsidy and the idea of governments paying people to travel, plus discussion of whether incentives could ever apply to leisure travel.
    • Emily’s big thesis: DMOs have a “data hangover” from too many tools, dashboards, vendors, and definitions.
    • The boardroom moment of truth: “Did it work?” and why it’s so hard to answer coherently.
    • Emily’s framing: this is not just a data problem, it’s a meaning problem and a narrative problem.
    • The “whiskey and Coke test”: if you can’t explain the system simply, it loses legitimacy.
    • Funnel vs field: vacations behave like weather and probability, not a linear cause-and-effect funnel.
    • Counterfactuals and incrementality: what would have happened without the spend?
    • The danger of false precision (single ROI numbers) vs the honesty of ranges and assumptions.
    • The AI warning: stakeholders will use tools like ChatGPT/Gemini to find discrepancies and expose narrative-first reporting.
    • The prescription: govern the data stack (vendor layer → modeling layer → narrative layer) so the story is coherent, honest, and defensible.

    ⸻

    Key quotes and concepts (verbatim from the transcript)
    • “Data hangover.”
    • “Did it work?”
    • “Measurement capacity has outrun our narrative coherence.”
    • “If a system can’t explain itself simply… it will eventually lose legitimacy.” (the “whiskey and Coke test” idea)
    • “False precision is so much more dangerous than uncertainty, because it’s a lie!”
    • “We’re not here to sell a number, we’re here to sell the logic that produced the number.”
    • Funnel critique: travel decisions are “spaghetti” (and even “spaghetti with maple syrup”).
    • Counterfactual framing: the honest question is “What if we did nothing?”
    • AI as prosecutor: it will cross-examine discrepancies across reports and dashboards.

    ⸻

    Listener takeaways
    • If you can’t answer “Did it work?” in a way a board member can repeat, your measurement system is a risk—not an asset.
    • You don’t need more dashboards. You need governance and a narrative hierarchy that explains assumptions and uncertainty.
    • Stop treating destination decisions like e-commerce conversions. Travel influence is probabilistic and delayed.
    • If your reporting relies on cherry-picked metrics or “real data” claims, assume AI will expose it soon.
    • Credibility comes from assumptions + logic + ranges, not one magic ROI number.
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    1 hr
  • 60: Will This Announcement Shake Up the DMO Media World? (Zeek Coleman)

    60: Will This Announcement Shake Up the DMO Media World? (Zeek Coleman)
    Dec 18 2025
    Stuart and Adam open with Stu’s News on Australia’s move to restrict social media accounts for users under 16 on certain platforms, sparking a quick sidebar on parenting, addiction-by-design, and whether similar policy could ever happen in the U.S.

    Then the episode pivots hard into the main topic: a true “red pill” conversation about paid media transparency in the destination industry.

    Zeek Coleman returns with a surprise announcement: he’s leaving Tourism Economics to become President of Ad+genuity. From there, the three unpack the uncomfortable realities of programmatic buying, including incentives, margins, fraud, waste, premium inventory, and why DMOs can’t afford to hide behind vanity metrics if they want to defend funding and prove real impact.

    ⸻

    Stu’s News (not the main topic)
    • Australia restricts social media accounts for certain platforms for users under 16, shifting enforcement burden to the platforms.
    • Stuart and Adam talk candidly about parenting in a social media era and how hard it is to manage phones and social pressure.
    • A broader debate emerges on government’s role in protecting kids versus leaving it solely to parents.

    ⸻

    Main topic

    The surprise announcement
    • Zeek announces he’s leaving Tourism Economics and stepping into the President role at Ad+genuity.
    • He frames the move as mission-driven: raising the bar for transparency, defensibility, and integrity in destination media.

    The red pill conversation
    • The group digs into how digital buying can create the appearance of success while hiding waste, fraud, and low-quality placements.
    • They discuss how the industry’s reliance on impressions and surface-level reporting can reinforce the “illusion of relevance.”
    • Stuart emphasizes the ecosystem problem: publishers, exchanges, buyers, and DMOs themselves can all play a role when hard questions aren’t asked.

    ⸻

    Questions DMOs should ask their agency/media partners
    • Are you willing to share your margins and explain how you make money on my buy?
    • What fraud mitigation/verification are you paying for (and can you prove it’s used on our campaigns)?
    • How are you auditing and reducing waste in programmatic (middlemen fees, inefficient pathways, junk inventory)?
    • Can you provide a site list and show that you’re prioritizing premium, brand-safe environments?
    • How do you prevent obvious issues like stacked ads, repeated exposures, and in-market leakage?
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    56 mins
  • 59: Is The Click Dead? (Diane Charno)

    59: Is The Click Dead? (Diane Charno)
    Dec 11 2025
    Stuart and Adam kick things off with some lighthearted college sports trash talk before welcoming a very special guest co host, Diane Charno, EVP of Marketing at Visit Myrtle Beach and Stuart’s right hand. Together, the trio dig into one of the most uncomfortable questions in modern destination marketing, whether the almighty click still matters in a zero click, AI driven world, and what DMOs should be measuring instead.

    In Stu’s News, Diane brings a New York Times story about AI generated travel influencers and avatars. That sparks a wider conversation on the difference between influencers and true creators, how AI will reshape pricing and value in the creator economy, why celebrity likeness still dominates algorithms, and why authenticity and real human connection are becoming even more valuable as AI content floods the feed.

    From there, the group zooms out to the bigger issue behind the headline question, the evolving role of digital display in an era where DMO website traffic is dropping, cookies are fading, and partners are less impressed by raw clicks than ever. Adam introduces his “three legs of the stool” for paid media value, attention, stakeholder value, and targeting, and shows how each has eroded for traditional display. Diane explains how Visit Myrtle Beach is responding by rethinking how display fits in the full journey, layering it with other tactics, and using more sophisticated tools to measure attention and brand lift, not just clicks.

    The conversation then stretches into measurement, product, and purpose. The trio wrestle with what DMOs should really optimize for, why optimizing for CPM or raw clicks can lead you in the wrong direction, and how to build a more realistic measurement mix that includes visitation, visitor spend, brand lift, attention metrics, and search lift. They also go straight at the uncomfortable trade off, when is another chunk of media spend less valuable than investing the same dollars in product improvements on the ground, and what role DMOs should play in convening and informing product development rather than just promoting what already exists.

    They close by coming back to first principles. If a DMO cannot clearly explain why it exists and how it creates real impact for the economy, visitors, and residents, no amount of click reports will save it. The click is not dead, but lazy display, lazy testing, and lazy measurement should be. The mandate for the next few years, always be testing, obsess over impact, and get much sharper about which KPIs actually signal value for your stakeholders.

    In this episode, you will hear:
    • A fun opener on BYU vs Clemson and why Stuart is secretly delighted by the outcome
    • Diane’s Stu’s News story on AI travel influencers and why virtual avatars are reshaping the influencer debate
    • The difference between influencers and true creators, and why creators with real community will be hardest to replace
    • How AI generated video and avatars are flooding the feed, and why celebrity likeness still hacks the algorithm
    • Diane’s question, “Is the click dead?” and how zero click behavior, AI search, and walled gardens are changing website traffic patterns
    • Adam’s three legs of the media stool, attention, stakeholder value, and targeting, and how each is weakening for traditional display
    • Why “always be testing” needs to apply across paid, owned, and earned, not just banner creative
    • How Visit Myrtle Beach is experimenting with brand lift, attention metrics, and a brand lift index to understand impact across placements
    • The danger of optimizing for the wrong KPIs, like cheap CPMs or empty clicks, instead of incremental visitation and real partner value
    • The uncomfortable but necessary question, when is a dollar better spent on product improvement than on more media
    • Why DMOs need to be at the table for product conversations, using visitor data and insights to guide what gets built next
    • A call for every DMO to revisit its core purpose and focus relentlessly on impact, not vanity metrics or legacy habits

    Call to action
    Have a strong opinion about clicks, display, AI influencers, or what DMOs should be measuring next? Stuart and Adam want to hear from you. Reach out on LinkedIn or by email if you have a topic you think they are missing or a perspective that challenges the echo chamber, and you might be a future guest on Destination Discourse.
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    56 mins
  • 58: Are DMOs Really Serving Residents?

    58: Are DMOs Really Serving Residents?
    Dec 4 2025
    In this episode of Destination Discourse, Stuart and Adam are together in person in Myrtle Beach for the very first time, recording live from the Grand Strand. Stuart uses the conversation to think out loud about the last few episodes and where DMOs go from here, especially when it comes to who we really exist to serve and how that should shape the future.


    This is a reflective, slightly uncomfortable, very real conversation about focus, audiences, and how we spend both time and money. Stuart drops the Qui Gon Jinn line, “Your focus determines your reality,” and then applies it to the DMO world, questioning whether we are truly resident focused, or if that has become an easy narrative to justify our existence.


    Along the way, Adam puts Stuart on the spot and makes him rank order the audiences a DMO serves, forcing a candid conversation about residents, visitors, the business community, and elected officials, and what it would mean if we were honest about who gets priority.


    In this episode, Stuart and Adam discuss:


    • Recording together in Myrtle Beach for the first time

    • How the last few episodes have shifted Stuart’s thinking about the future of DMOs

    • The gap between what DMOs say and what they actually do

    • Which audiences DMOs serve and how to rank them

    • Whether “we serve residents” is mission or marketing

    • Why DMOs really serve the business community and elected officials today

    • The argument for keeping visitors as the primary focus

    • How resource allocation reveals true priorities

    • The tension between political reality and long term brand building

    • What it looks like to future proof the DMO model


    Key themes and ideas:


    • Your focus determines your reality

    • Stuart borrows the Qui Gon Jinn quote to frame the entire episode. If our focus is residents, our work, structure, and budget should prove it. If our focus is visitors, that should be just as clear. Either way, our calendars and our budgets tell the truth.

    • Who do DMOs actually serve?

    • Stuart challenges the increasingly popular “we exist to serve residents” story, asking whether it is always honest or whether it sometimes becomes a convenient narrative that plays well with elected officials. He argues that in practice most DMOs are primarily serving the business community and policymakers, whether they admit it or not.

    • Putting the audiences in order

    • Adam turns the tables and makes Stuart rank the audiences DMOs serve. Residents, visitors, local businesses, and elected officials all make the list, but the real value is in the debate about who should come first if you want a healthy, growing destination.

    • Visitors as the primary focus

    • Stuart makes the case that the visitor should still sit at the center of the DMO universe. If you attract the right visitors, deliver great experiences, and generate sustainable economic impact, you create the conditions where residents, businesses, and elected officials all benefit.

    • Time and money as the real scorecard

    • The conversation comes back several times to how DMOs spend their time and money. Strategy decks and mission statements are one thing, but line items and calendars are the real indicators of what a DMO believes its job to be.

    • Rethinking the future of DMO work

    • Building on the last few episodes, Stuart shares how his own thinking is evolving about the role of DMOs in a future that will look very different from today. The episode ends less with easy answers and more with a challenge for leaders to get honest about their priorities and design their organizations around that reality.

    Who this episode is for:

    • DMO CEOs and executives wrestling with resident first narratives
    • Board members and elected officials who want clarity on what a DMO actually does
    • Marketing and community teams trying to balance political pressure and long term strategy
    • Anyone who feels the DMO model is changing and wants language to talk about it

    Use this episode as a prompt to look at your own organization and ask: if someone only saw how we allocate our budget and time, who would they say we really serve?
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    56 mins
  • 57: What Are Adam and Stuart Most Thankful For in 2025?

    57: What Are Adam and Stuart Most Thankful For in 2025?
    Nov 27 2025
    In this Thanksgiving-week episode, Stuart and Adam shake off a few weeks of heavy, future-of-AI doom-spiraling and intentionally zoom out to focus on perspective, gratitude, and what truly matters in destination marketing. It’s lighter, more reflective, and full of listener shout-outs, industry appreciation, and some familiar banter.

    Opening Banter
    Stuart kicks things off with an over-the-top Adam introduction that somehow escalates into unicycles, juggling, and bagpipes. The duo sets the stage for a short but sincere episode about gratitude heading into the holiday.

    Stu’s News
    The update focuses on Gemini 3 Pro and the accelerating capabilities of frontier AI models. Stuart shares examples of AI building full software environments from a single prompt and reflects on how adoption might take longer than the technology curve suggests. He explains his shift in perspective—moving from fearing a near-term cliff to expecting a slow, multi-year adoption curve.

    A Level-Setting Conversation on Industry Change
    Adam reframes the urgency around AI: DMOs tend to adopt slowly, and the industry can’t afford to be passive this time. The hosts agree that the future is coming, the timeline is the only question, and the call is to be proactive without panic. Start turning the ship now, keep the North Star steady, and allow tactics to evolve.

    Thinking Beyond Marketing
    Stuart revisits his “DMOs as the operating system for hospitality” concept and broadens the conversation into DMO value beyond promotion. Roles in economic development, workforce, meetings, placemaking, and collaboration emerge as central themes. The hosts highlight the need for first-principles thinking and cross-stakeholder alignment.

    Listener Appreciation and Community Feedback
    This episode features a full run of listener shout-outs from Spotify and past episodes. Highlights include:
    • Nate Graysock’s reflections on PTO culture and destination storytelling.
    • Caleb Sullivan’s “dance-off” challenge content.
    • Comments from Tyler Ford and Caleb on supply-chain thinking for visitor journeys.
    • Dustin Rowe’s question about social content value in the age of LLM indexing.
    The hosts invite more listeners to comment, review, and join future episodes with strong opinions and bold ideas.

    Gratitude Reflections
    Stuart and Adam trade heartfelt thanks for:
    • The audience that keeps the show going 57 episodes in.
    • The guests who have stretched their thinking and shaped their leadership.
    • Their teams—who adapt to constant change and help bring ideas to life.
    • The CMO Jam cohort and the leaders willing to be vulnerable and collaborative.
    • An industry full of people who share openly, support one another, and rally in times of need.

    They also share personal anecdotes, including the LinkedIn message that sparked their partnership and the moments listening back to episodes when they learn from their “podcast selves.”

    Calls to Action
    Stuart and Adam ask listeners to:
    • Share show reviews on Apple Podcasts or comments on Spotify.
    • Spread the show on LinkedIn to help the industry learn and evolve together.
    • Submit burning topics or bold takes to join as future guests.
    • Watch on YouTube when possible for added visuals and community conversation.

    Closing
    The episode wraps with warm Thanksgiving wishes, a reminder that travel is an antidote to division, and an invitation for the industry to share predictions heading into the new year.
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    46 mins
  • 56: Is This the Beginning of the End for DMOs? (Janette Roush)

    56: Is This the Beginning of the End for DMOs? (Janette Roush)
    Nov 20 2025
    Stuart and Adam are joined by Brand USA’s Janette Roush for a provocative exploration of the question no one in tourism wants to ask out loud: what happens to DMOs when AI becomes the primary interface for travel inspiration, planning, and booking?

    The conversation pushes past hype and digs into the existential challenge ahead. If AI tools replace the website, the visitor guide, the itinerary builder, and even the discovery process itself, then DMOs must confront a hard truth: the traditional marketing-driven model will not survive the future that is coming.

    From sentient-feeling assistants and biometric-based trip recommendations to real-time destination data and frictionless booking layers, the group maps out how travel will be shaped and what roles disappear in an AI-governed world.

    The conclusion is both blunt and hopeful: DMOs can absolutely remain essential, but only if they evolve fast and focus on what AI cannot replace such as product, leadership, place-shaping, and real-world experience.

    ⸻

    Key Themes
    AI will consume the travel funnel. Inspiration, research, comparison, and booking collapse into a single AI-led conversation.

    The era of the destination website is fading. Search, navigation, content hierarchies, and CTAs become irrelevant when AI delivers answers instantly.

    DMOs face a serious risk of being cut out. Apps, OTAs, and platforms can plug their inventory directly into AI systems, reducing the surface area where destinations are discovered.

    True DMO value shifts from promotion to product. The things AI cannot replace become the differentiators: live events, sports, culture, infrastructure, hospitality, and on-the-ground experience.

    Data becomes the new visitor guide. DMOs must own and structure granular, real-time destination data so AI can reliably surface their place as an option.

    Community leadership becomes essential. DMOs must coordinate across government, residents, small businesses, and partners with far greater alignment and responsibility than ever before.

    Boards and stakeholders must be educated now. The future is arriving faster than governance models, budgets, and KPIs are prepared for.

    ⸻

    Top Quotes
    Stuart: “AI is going to plan the trip. The question is whether the DMO has a seat at that table.”
    Adam: “We have confused activity for relevance. AI is about to expose that.”
    Janette: “DMOs need to ask a basic question: why do we exist in a world where AI does the planning?”
    Stuart: “This is not a website conversation. It is a relevance conversation.”
    Adam: “Live events are the one thing AI cannot disintermediate.”

    Why This Might Be the Beginning of the End
    This moment does not signal the end of DMOs. It signals the end of what DMOs have historically been.

    The old model was built around promoting what already existed, driving traffic to a website, running campaigns, counting clicks, and operating somewhat on the sidelines of community decision-making.

    The new reality requires DMOs to build what is missing, provide structured data to AI systems, shape the destination itself, measure real impact instead of activity, and lead the ecosystem with intentionality and clarity.

    The episode argues that AI will eliminate the parts of DMOs that were never the point and elevate the parts that matter most: product development, cultural relevance, destination stewardship, and the real visitor experience.

    Action Items for DMO Leaders
    Educate boards and stakeholders about why AI changes everything and why legacy KPIs will not survive.
    Shift from producing content to producing structured, machine-readable information that AI can use.
    Invest more heavily in product and experience development, especially live events, arts, sports, culture, and visitor-facing quality improvements.
    Align the community by leading conversations across municipalities, businesses, residents, and public agencies.
    Audit current programs and strategies for AI vulnerability and identify what will not hold up in an AI-first ecosystem.
    Evolve into the place operating system by curating, aggregating, and orchestrating the full experience of the destination.
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    1 hr and 10 mins