In this episode, Katy Moses, MD at KAM, talks to Greg Sergeant, Customer Experience Manager at Star Pubs, about how Star is evolving its customer strategy, the power of industry benchmarking and why meaningful insight, not just data, drives real change.

In this episode, Katy Moses, Managing Director at KAM, sits down with Joby Mortimer, Director of Charity Services at the Licensed Trade Charity (LTC), to discuss the evolving role of the charity and the growing importance of well-being across pubs, bars, and breweries.

Joby shares how the LTC supports people working in hospitality, why investing in mental health and welfare matters more than ever, and how a focus on well-being can transform both teams and customer experiences.

Tune in for an open and inspiring conversation about people, purpose, and how caring for the workforce ultimately strengthens the entire industry.

In this episode, Katy Moses, Managing Director at KAM, talks to Kim Handy, Head of People at Nightcap, about the importance of people, culture, and progression within hospitality — and what it takes to thrive in the late-night sector.

Kim shares how Nightcap is investing in its teams, developing strong career pathways, and creating supportive environments where people can succeed. Together, they discuss leadership, retention, and how valuing people at every level drives long-term business success.

Tune in for an inspiring and practical conversation about people-first hospitality, progression, and building thriving teams in one of the industry’s most dynamic spaces.