In this episode, Katy Moses, MD at KAM, talks to Greg Sergeant, Customer Experience Manager at Star Pubs, about how Star is evolving its customer strategy, the power of industry benchmarking and why meaningful insight, not just data, drives real change.

In this episode, Katy Moses, Managing Director at KAM, sits down with Joby Mortimer, Director of Charity Services at the Licensed Trade Charity (LTC), to discuss the evolving role of the charity and the growing importance of well-being across pubs, bars, and breweries.

Joby shares how the LTC supports people working in hospitality, why investing in mental health and welfare matters more than ever, and how a focus on well-being can transform both teams and customer experiences.

Tune in for an open and inspiring conversation about people, purpose, and how caring for the workforce ultimately strengthens the entire industry.

In this episode, Katy Moses, Managing Director at KAM, talks to Kim Handy, Head of People at Nightcap, about the importance of people, culture, and progression within hospitality — and what it takes to thrive in the late-night sector.

Kim shares how Nightcap is investing in its teams, developing strong career pathways, and creating supportive environments where people can succeed. Together, they discuss leadership, retention, and how valuing people at every level drives long-term business success.

Tune in for an inspiring and practical conversation about people-first hospitality, progression, and building thriving teams in one of the industry’s most dynamic spaces.

In this episode, Katy Moses, Managing Director at KAM, chats with Tommy Giraux, Head of Restaurant Systems at Honest Burgers, about the growing role of AI in hospitality.

Tommy shares how Honest Burgers is embracing artificial intelligence to improve efficiency, enhance customer experiences, and support smarter business decisions. Together, they explore how AI can streamline operations, empower teams, and drive innovation across the industry — while keeping the human touch at the heart of hospitality.

Tune in for a forward-thinking and practical discussion on technology, transformation, and the future of restaurant operations.

In this episode, Katy Moses, Managing Director at KAM, sits down with Jason Perfect, Chief Operating Officer at Butcombe Group, to explore how the business is truly listening to its customers and evolving its offer in response.

Jason shares how guest feedback, data, and on-the-ground insights are shaping decisions across the group — from menus and marketing to atmosphere and service. Together, they discuss the importance of staying agile, adapting to changing customer expectations, and building stronger brand loyalty in a competitive market.

Tune in for a practical and inspiring conversation on customer insight, innovation, and the power of listening in hospitality.

In this episode, Katy Moses, Managing Director at KAM, chats with Dan I’Anson about the latest research into the accessibility and visibility of alcohol-free drinks in the UK off-trade.

They explore how consumer demand for low and no-alcohol options continues to evolve, what’s driving growth in the category, and where retailers and suppliers can do more to meet expectations. Dan shares key insights from KAM’s research and practical recommendations for brands looking to stand out in this fast-moving market.

Tune in for a data-led discussion packed with insight, opportunity, and actionable ideas for anyone in the drinks industry.

In this episode, Katy Moses, Managing Director at KAM, chats with Dan Hawkie, Chief Commercial Officer at TiPJAR, about the impact of the upcoming UK Budget on employee costs for hospitality businesses.

Dan shares his insights on what operators can expect from potential changes, how rising costs could affect teams across the sector, and what practical steps brands can take to prepare. Together, they explore smart strategies to manage payroll pressures while keeping staff motivated and supported.

Tune in for an informative and forward-thinking discussion packed with actionable advice for hospitality leaders navigating a challenging financial landscape.

In this episode, Jo Lynch, Account Director at KAM, sits down with Luis De Souza, CEO and Chairman at NFS Hospitality, to discuss technology’s evolving role in the hospitality sector.

Luis shares his perspective on how digital tools and data are transforming operations, guest experiences, and profitability. Together, Jo and Luis explore the balance between innovation and human connection, and what businesses can do to future-proof their operations in an increasingly tech-driven world.

Tune in for an insightful and forward-looking conversation packed with practical ideas for operators and leaders across hospitality.