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How Agentic AI is Rewriting Leadership: Sumit Mitra, Tesco Business Solutions
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How Agentic AI is Rewriting Leadership: Sumit Mitra, Tesco Business Solutions
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As Agentic AI moves from concept to capability, the hardest part of GBS leadership isn't the technology; it's the judgment required to deploy it well. In this episode of GBS Rewired, host Sally Fletcher sits down with Dr. Sumit Mitra, CEO of Tesco Business Solutions, to unpack what an Agentic or "Intelligent GBS" really looks like in practice: how to manage hybrid human-agent teams, which tasks should never be automated, and the practical steps leaders can take right now to get ahead of the curve. Drawing on Tesco Business Solutions' track record, including two wins of SSON's World's Best GBS and seven consecutive years in SSON's Top 20 Most Admired GBS, Sumit shares what separates a good GBS from a truly great one.