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LARA Living Room

LARA Living Room

Written by: LARA Communications
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About this listen

Inside stories and real conversations from the Michigan Department of Licensing and Regulatory Affairs. LARA Living Room explores how regulation works, why it matters, and the people making it happen.

© 2026 LARA Living Room Political Science Politics & Government
Episodes
  • Understanding the Michigan Tax Tribunal

    Understanding the Michigan Tax Tribunal
    Apr 8 2026

    Learn how the Michigan Tax Tribunal resolves tax disputes and what residents and businesses should know about the appeal process.
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    18 mins
  • Strengthening Service from the First Call

    Strengthening Service from the First Call
    Mar 25 2026

    In this episode, we explore the important role customer service teams play across LARA and how they help shape the public’s experience from the very first call. From answering questions to guiding callers through complex processes, these teams provide clear, professional, and empathetic support every day.

    We also touch on efforts like the Phone Guidelines Workgroup, which are helping strengthen consistency, training, and resources for staff serving on the front lines.
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    18 mins
  • Strengthening Team LARA

    Strengthening Team LARA
    Feb 25 2026

    What does recruitment and retention really look like at LARA? In this episode, we spotlight the Regulatory Effectiveness Office (REO) and the work happening behind the scenes to build, support, and retain a strong workforce. Hear how REO is making an impact across Team LARA.

    https://www.linkedin.com/in/jack-ho-151ab4107/

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    15 mins
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