Skilled trades keep Michigan running. Learn how LARA supports these careers through licensing, public safety, and the MI Trades Partnership, and why now is the time to join the trades.

Learn how the Michigan Tax Tribunal resolves tax disputes and what residents and businesses should know about the appeal process.

In this episode, we explore the important role customer service teams play across LARA and how they help shape the public’s experience from the very first call. From answering questions to guiding callers through complex processes, these teams provide clear, professional, and empathetic support every day.

We also touch on efforts like the Phone Guidelines Workgroup, which are helping strengthen consistency, training, and resources for staff serving on the front lines.

What does recruitment and retention really look like at LARA? In this episode, we spotlight the Regulatory Effectiveness Office (REO) and the work happening behind the scenes to build, support, and retain a strong workforce. Hear how REO is making an impact across Team LARA.

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Legal doesn’t have to mean complicated. In this episode, Host Anastasha chats with Nick, Director of LARA’s Legal Affairs Office (LAO), about how legal expertise supports collaboration, good decision making, and smart regulation.

LARA’s impact is often felt in the moments people don’t think twice about. From inspections to licensing, this episode explores how behind-the-scenes work helps keep Michiganders safe and supported.

Impact is more than a word at LARA. This episode sets the tone for Season Two, introducing LARA’s 2026 Word of the Year and sharing how storytelling will help highlight the real-life difference LARA’s work makes across Michigan.

Director Marlon Brown reflects on the future of LARA communications, the power of storytelling, “One LARA” culture, and the 2026 initiatives driving innovation and engagement.