In this episode of the Loyalty Leaders Podcast, David Feldman chats with Phil Rubin about the upcoming Loyalty Summit CXM in Chicago. They discuss the importance of creating intimate settings for senior leaders to discuss strategic issues affecting customer experience and loyalty. They also touch on the challenges of brand differentiation in a saturated market, the critical role of leadership in prioritizing customer loyalty amidst changing corporate strategies, and the impact of technology, particularly AI, on loyalty programs.

In this episode of the Loyalty Leaders Podcast, David Feldman kicks off 2026 chatting with Gary Leff about the recent changes to Basic Economy points and elite earning at American Airlines. They delve into the complexities of Basic Economy fares, the strategies airlines employ to segment customers, and the implications of recent changes on frequent travelers. The conversation also touches on the importance of loyalty programs in driving airline profitability and the emergence of mileage-earning debit cards as a new trend in the industry.

In this episode of the Loyalty Leaders Podcast, David Feldman discusses insights from the recent Loyalty Summit in Hong Kong with Mark Ross-Smith and Nik Laming. They explore the unique dynamics of loyalty programs in the Asia Pacific region, the challenges of revenue management versus loyalty, and the importance of customer experience. The conversation also touches on aspirational redemptions, marketing strategies, and the role of technology within loyalty programs.