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Material Changemakers

Material Changemakers

Written by: Material
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Change is all around us. Personally and professionally, we all experience change. What we do with that change, though — how we approach it, navigate it, resist it or embrace it — varies wildly. In a global business landscape being transformed by AI, new ways of working and shifting customer expectations, the ability to harness the power of change is a vital advantage for effective business leaders. Hosted by Material's managing director for Asia-Pacific, Ben Mooney, Material Changemakers is a new interview series featuring in-depth conversations with global thought leaders from across the industry spectrum about critical moments of change in their lives. From the professional to the personal, listeners will garner insights on navigating life's challenging inflection points, embracing change as an opportunity for exploration and growth, how to foster a culture of change and innovation and more. Follow along at the Material website and social channels for the latest content from the series. [Material boilerplate]2025 Economics
Episodes
  • Episode 5: Jordan Carr

    Episode 5: Jordan Carr
    Apr 8 2026
    "With digital transformation projects, the technology isn't necessarily the key in terms of getting success. It's definitely about the people...Ultimately, we all want to just do good things for our own customers. I think that's ultimately the goal: the human side is how we work as humans together, but it's how we work for humans, as well." In this episode, Material's Ben Mooney is joined by Jordan Capp, the head of digital experience at Swinburne University of Technology in Melbourne. He leads digital transformation projects to help the university achieve its mission of delivering the "next gen" student experience — and Jordan, too, has transformed himself alongside the institution through working there for the past 14 years. Listen to Ben and Jordan's conversation to hear more about how Jordan has moved Swinburne from teams of experts executing to centers of expertise that help set guardrails and cross-functional, journey-based squads, how an exchange program to Japan shaped his emphasis on systems thinking and the "human side" of transformation — and how his young daughter helps him remember that change is inevitable and to embrace the chaos. Hosted by Ben Mooney — Managing Director, APAC at Material Having lived in multiple countries, led global teams, married and fathered three kids, change is something Ben knows all too well – which gives him the perfect background to explore the topic of change and its impacts around the world. In the Changemakers podcast, Ben, Material's Managing Director for Asia-Pacific, focuses on illuminating guests' stories, key moments and navigation points through their change journeys. An experienced interviewer, Ben previously hosted a series called The Business of Transformation. www.materialplus.io Featuring Jordan Capp — Head of Digital Experience, Swinburne University of Technology Jordan Capp is a digital marketing and customer experience leader specialising in marketing technology, data-driven customer engagement and digital transformation. As Head of Digital Experience at Swinburne University of Technology, Jordan leads the strategy and delivery of the university's digital marketing platforms, customer experience and optimisation capabilities across the student acquisition lifecycle. His work focuses on connecting data, marketing technology and operating models to enable personalised, scalable digital experiences that improve acquisition, engagement and conversion. Jordan has played a key role in Swinburne's enterprise digital transformation, including the implementation of Adobe Experience Cloud and the redesign of the university's digital experience platform. He is particularly interested in how organisations combine technology, data and human capability to deliver meaningful customer experiences at scale.
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    30 mins
  • Episode 4: Keira Tunnah

    Episode 4: Keira Tunnah
    Feb 4 2026
    "Let go of expectations and embrace unexpected outcomes" — that's the mantra Keira Tunnah has lived by, both in her personal life and in her career. From changing both state and city and having twins during Covid lockdown, to making the jump from banking to gaming, Keira's life has been constant change. And she wouldn't have had it any other way. Keira Tunnah, the former head of loyalty and customer experience at EB Games and now the manager of customer service performance and analytics at Suncorp Group, joins Material's Ben Mooney on this episode. In their conversation, Keira and Ben discuss how she has embraced disruption and learned to follow where it leads, how she taught herself about digital marketing and AI and integrated best practices of both into the highly regulated banking space – and the challenge of learning the ins and outs of Pokémon cards after years of studying foreign exchange products. Hosted by Ben Mooney — Managing Director, APAC at Material Having lived in multiple countries, led global teams, married and fathered three kids, change is something Ben knows all too well – which gives him the perfect background to explore the topic of change and its impacts around the world. In the Changemakers podcast, Ben, Material's Managing Director for Asia-Pacific, focuses on illuminating guests' stories, key moments and navigation points through their change journeys. An experienced interviewer, Ben previously hosted a series called The Business of Transformation. www.materialplus.io Featuring Keira Tunnah — Ex-Head of Loyalty & Customer Experience at EB Games Keira Tunnah is a marketing and CX specialist who loves turning data, creativity and real-world insight into meaningful customer experiences. Currently the Manager of Customer Service Performance & Analytics at Suncorp Group, Keira brings a rare blend of corporate discipline and fast-paced retail know-how to her work. Her professional journey spans more than a decade at NAB followed by her time as Head of Loyalty & Customer Experience at EB Games. Keira's known for her people-first approach, practical problem-solving, and her ability to translate complex data into experiences that genuinely resonate with customers. A Mum of four tiny humans, Keira embraces chaos in her personal and professional life and prides herself on being a "get things done" guru.
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    32 mins
  • Episode 3: Guillaume Papillon

    Episode 3: Guillaume Papillon
    Jan 14 2026
    Over 17,000 kilometers from the small rural town he grew up in on the western coast of France, Guillaume Papillon found his home in Australia because it embodied the guiding philosophy of his life: always be open to new things, and never be satisfied. Joining Material's Ben Mooney on this episode is Guillaume Papillon, the head of marketing communications at Mable, the largest online platform in Australia designed to find independent support workers. In this conversation, Guillaume and Ben discuss how being a changemaker and being a challenger go hand-in-hand, how his previous experiences around the world in retail and tech inform his work at Mable and how his purpose-driven personality helps him put the individual first as Mable challenges the status quo of the care industry. Hosted by Ben Mooney — Managing Director, APAC at Material Having lived in multiple countries, led global teams, married and fathered three kids, change is something Ben knows all too well – which gives him the perfect background to explore the topic of change and its impacts around the world. In the Changemakers podcast, Ben, Material's Managing Director for Asia-Pacific, focuses on illuminating guests' stories, key moments and navigation points through their change journeys. An experienced interviewer, Ben previously hosted a series called The Business of Transformation. www.materialplus.io Featuring Guillaume Papillon — Head of Marketing Communications at Mable Guillaume (G) is the Head of Marketing & Communications at Mable, the online platform where people connect to provide and receive disability and aged care support their way. More than 25 million hours of support have been delivered through Mable over the last 11 years, enabling hundreds of thousands of people across Australia to live their kind of independence. In his role, Guillaume is accountable for brand strategy and experience, overseeing customer marketing and insights and developing an exceptional - and accessible - digital experience, as well as disrupting the traditional care & support category through data-led PR & communications initiatives. Guillaume has a wealth of experience in disrupting categories and building brands for online platforms, having previously worked as hipages' Head of Brand & Communications and having led CRM & Lifecycle efforts for global food-delivery platform Delivery Hero. Guillaume's experience also spans across international category-leading brands, such as Pernod Ricard's global wine brand portfolio and beauty retailer Sephora in the USA. Originally from France, Guillaume settled in Sydney in 2011 after completing his Master's Degree in Strategic PR from the University of Sydney. Guillaume is also a qualified wine expert, having successfully completed his WSET Diploma last year, an expert wine qualification only held by a few thousands people globally. He has since founded his wine-tasting side business, The Wine Apothecary.
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    38 mins
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