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Operators

Operators

Written by: Sean Frank Mike Beckham Matt Bertulli and Jason Panzer
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In the world of ecommerce, a legendary text group is rumored to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The world’s biggest brands have denied its existence for years, until now. Four titans known as the “Operators” are leaking the secret contents in an effort to share its wealth of knowledge with people like you. Sean Frank (CEO, Ridge), Jason Panzer (President, HexClad), Mike Beckham (CEO, Simple Modern) & Matt Bertulli (Founder, Pela Case x Lomi).Sean Frank, Mike Beckham, Matt Bertulli, and Jason Panzer Economics Leadership Management & Leadership
Episodes
  • Amazon Playbook: 5 Things DTC Brands Must Get Right to Scale Profitably
    Oct 28 2026

    “If you don’t sell on Amazon, somebody else is gonna sell it.”

    When should a DTC brand stop treating Amazon as an afterthought?

    Mike Beckham (CEO, Simple Modern), Jason Panzer (President, HexClad), Matt Bertulli (Founder, Pela Case & Lomi), and Katy Mimari (CEO, Caden Lane) break down the five things DTC brands must get right to scale on Amazon.

    1. Always stay in stock

    2. Executive ownership

    3. Tailor your catalog

    4. Protect your reviews

    5. Pricing and promotion

    Amazon drives over half of Simple Modern’s contribution profit, yet Matt and Katy admit neglecting it. Mike’s fix covers five fronts: inventory, ownership, catalog, reviews, and pricing. Even HexClad is still learning, after underinvesting cost it millions this year.

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    Aftersell

    https://9ops.co/aftersell-operators

    Fulfil

    https://9ops.co/fulfil

    Richpanel

    https://9ops.co/richpanel

    Northbeam

    https://9ops.co/northbeam

    Saras Analytics

    https://9ops.co/saras

    Postscript

    https://9ops.co/postscript

    Operators Portal

    https://portal.9operators.com/dashboard

    Operators Newsletter

    https://9operators.com/

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    1 hr and 14 mins
  • Inside a New DTC Brand’s Ad Engine, Run in 6 Steps: Operators Build (E10)
    Oct 26 2026

    “Creative supply chain is the essential ingredient of demand.”

    Get all the resources from this episode: https://9ops.co/abchwj

    ★ 6-step framework

    ★ Brief template

    ★ Hook training guide

    Matt Bertulli (Founder, Pela Case & Lomi) and Cody Plofker (Advisor & fmr. CEO, Jones Road) launched Winks with more ads than lessons. Now they walk through the six steps every ad faces, starting with the message.

    1. Message

    2. Source

    3. Media Formats

    4. Creative Approach

    5. Funnel Role

    6. Production Checks

    More ads went live, but Cody still didn’t know what was working. The fix is research by hand, down to an Instagram feed trained to think like the buyer. With AI editing and uploading their ads, taste is the job left for people.

    Powered By

    Aftersell

    https://9ops.co/aftersell

    Richpanel

    https://9ops.co/richpanel

    Runneth

    https://9ops.co/motion-runneth

    Skio

    https://9ops.co/skio-9operators

    Omnisend

    https://9ops.co/omnisend

    Iris

    https://9ops.co/iris

    Operators Portal

    https://portal.9operators.com/dashboard

    Operators Newsletter

    https://9operators.com/

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    1 hr and 7 mins
  • How Hulken Hit $50M Without Raising: Founder Alex Schinasi
    Oct 22 2026

    “We didn’t actually choose them. They chose us.”

    Can a bootstrapped brand enter Target and Costco while still growing DTC?

    Alex Schinasi (Co-Founder & President, Hulken) joins Matt Bertulli (Founder, Pela Case & Lomi) and Mike Beckham (CEO, Simple Modern) to unpack how a two-time SaaS founder built a ~$50M rolling tote brand without raising money.

    She had raised $3M for a new SaaS when Hulken hit $1M a month. A year later she exited the startup, and now nine people run the business with AI chiefs of staff. She wants a brand that lasts decades, yet she still moves at software speed.

    Powered By

    Walmart

    https://marketplace.walmart.com/operators

    Alia

    https://hubs.la/Q04zdpBQ0

    AfterShip

    https://9ops.co/AfterShip

    Podqi

    https://9ops.co/7zz1ux

    AppLovin

    https://www.9operators.com/paid-growth

    https://applovin.com/9operators

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    1 hr and 24 mins
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