In this episode of Perspectiv with Parthiv, Parthiv Neotia speaks with Puneet Chhatwal, CEO & MD of IHCL, about his eight-year transformation of the Taj group and the Indian hospitality sector. Puneet speaks about reimagining one of India's oldest and most beloved hospitality brands and scaling Taj from 150 to 700 hotels. He talks about the philosophy behind empowering 40,000 employees, the economics of developing hotel properties in India, and the company's diverse brand strategy from luxury Taj to budget Ginger. All of this, and a lot more, in this episode of Perspectiv with Parthiv! Chapters 0:00 Introduction 3:06 Return to India and Past Experience 7:42 The TAJ Ethos 11:02 Securing Taj Mansingh 14:24 Navigating the COVID crisis 19:36 Taj’s International Expansion Plans 20:13 Favorite Hotels Across the World 22:14 Are Hotels a Viable Business? 25:13 Taj vs Oyo 28:40 IHCL Brand Architecture 32:58 The ‘Accelerate 2030’ Vision 36:10 Role of a GM 37:54 Favorite Taj Hotel 41:04 Taj vs Oberoi 45:05 Top 3 Takeaways
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