Are we actually talking about AI the right way in collections?

In this episode, Adam Parks sits down with Rob Grafrath of CSS Impact to unpack artificial intelligence terminology in collections and why getting the language wrong leads to real operational and compliance risk.

They dig into ai governance in receivables operations, the difference between large language models vs deterministic systems, and what it really takes to integrate ai into collection management systems responsibly. This conversation is built for executives, debt buyers, compliance leaders, and technology teams who want to future-proof AI decisions without losing control.

If AI is already in your roadmap or creeping into your stack, this episode will help you approach it with clarity, structure, and accountability.


Podcast Website:
https://receivablespodcast.com/videos/artificial-intelligence-terminology-collections-grafrath

Guest Website:
https://www.cssimpact.com/

Guest LinkedIn:
https://www.linkedin.com/in/grafrath/

artificial intelligence terminology in collections,
ai governance in receivables operations,
integrating ai into collection management systems,
large language models vs deterministic systems,
compliance safe ai deployment

#artificialintelligenceterminologyincollections #robgrafrath #AIgovernance

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What does conversational AI deployment in collections actually look like in production?

In this episode, Adam Parks sits down with Aman Mender and Adrian Ferrante-Bannera of Corafone to break down how AI voice is being used as a payment channel while maintaining real compliance guardrails.

Together they dig into scaling collections without adding headcount, moving from inbound to outbound AI collections strategy, and why after-hours automation and multilingual AI voice are changing operational capacity.

If you’re evaluating AI beyond pilot mode, this conversation is for you.

Podcast Website: https://receivablespodcast.com/videos/conversational-ai-deployment-collections-corafone

🤖 Try the AI Agent Demo: https://www.corafone.com/demos

📞 Book a Call with Aman Mender: https://cal.com/aman-mender-u4nc3x/30-min-meeting-open

📞 Book a Call with Adrian Ferrante-Bannera: https://cal.com/adrian-cora/30min

🌐 Corafone Website: https://www.corafone.com/

🔗 Aman Mender on LinkedIn: https://www.linkedin.com/in/aman-mender/

🔗 Adrian Ferrante-Bannera on LinkedIn: https://www.linkedin.com/in/adrian-bannera/

🔗 Corafone on LinkedIn: https://www.linkedin.com/company/corafone/

conversational ai deployment in collections,
ai voice as a payment channel,
compliance guardrails for ai collectors,
scaling collections without adding headcount,
inbound to outbound ai collections strategy,
after hours collections automation

#conversationalaideploymentincollections #amanmender #aivoicecollections

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RMAI certification audit readiness has moved from best practice to business requirement.

In this episode, Adam Parks sits down with Sara Woggerman of ARM Compliance Business Solutions to unpack the latest RMAI certification update, including changes to RMAI certification standards, audit evidence expectations, and data security governance in collections.

They dig into where agencies get stuck, how to operationalize compliance standards, and what auditors are testing at the transaction level. If you’re responsible for vendor oversight, certification, or managing compliance risk in debt buying operations, this conversation will help you prepare before scrutiny intensifies.

Listen in and get ahead of the audit curve.

Podcast Website:
https://receivablespodcast.com/videos/rmai-certification-audit-readiness-woggerman

Guest Website:
https://armcbs.com/

Guest LinkedIn:
https://www.linkedin.com/in/sara-woggerman-crcp-173b042b/

rmai certification update,
rmai certification audit readiness,
operationalizing compliance standards,
audit evidence and transactional testing,
data security governance in collections,
compliance risk in debt buying operations

#rmaicertificationauditreadiness #sarawoggerman #collectioncompliance

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Is your litigation driven servicing model built for scale or holding you back?

In this episode of the Receivables Podcast, Adam Parks sits down with Gregory Straub of Pollack & Rosen to break down how modern legal collections solutions are evolving. Together, they discuss integrating litigation and digital collections, operating as a master servicer, and applying best practices for legal collections management at scale.

If you’re a debt buyer, creditor, or law firm leader navigating compliance, growth, and recovery performance, this conversation offers real-world insight you can apply immediately. Listen in and see how legal collections are being reengineered for today’s environment.

Podcast Website:
https://receivablespodcast.com/videos/litigation-driven-servicing-model-pollack-rosen

Guest Website:
https://pollackrosen.com/

Guest LinkedIn:
https://www.linkedin.com/in/gregory-straub-88a877128/

litigation driven servicing model,
master servicer model in collections,
legal collections modernization,
scaling legal collections nationally,
best practices for legal collections management

#litigationdrivenservicingmodel #gregorystraub #legalcollections

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What happens when a new bill in Congress aims to fix long-standing regulatory conflicts for collection attorneys?

In this episode, Adam Parks sits down with Liz Terry and Michael Stillman of NCBA to unpack why lawmakers are revisiting how litigation versus debt collection requirements are regulated. They walk through the real compliance challenges law firms face today, what the proposed legislation is designed to clarify, and how NCBA’s regulatory advocacy role is shaping the conversation in Washington.

If you manage legal collections, oversee compliance, or rely on litigation strategy, this conversation matters. Listen in, subscribe, and get the context you need to understand how this bill could impact attorney oversight and compliance going forward.


Podcast Website:
https://receivablespodcast.com/videos/dual-regulation-collection-attorneys-ncba

Guest Website:
https://www.creditorsbar.org/

Liz Terry LinkedIn:
https://www.linkedin.com/in/elizabethcterry/

Michael Stillman LinkedIn:
https://www.linkedin.com/in/michael-stillman-5692789/

dual regulation of collection attorneys,
litigation versus debt collection requirements,
creditors rights law firm compliance,
regulatory conflict in legal collections,
ncba regulatory advocacy,
new bill in congress

#dualregulationofcollectionattorneys #legalcollections #newbillincongress #collectionattorneyregulation

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How do we fix the creditors’ rights attorney pipeline before it becomes a crisis?

In this episode, host Adam Parks sits down with Joy Jackson of Faber & Brand and David Weimer of Kramer & Frank to break down how law school outreach for collections law is changing attorney recruitment in regulated financial services.

Together, they dig into law student exposure gaps, mentorship and talent development in collections law, and why the NCBA law school engagement program matters for the future of creditors’ rights law.

If you care about sustainable legal capacity, this conversation is worth your time.

Podcast Website:
https://receivablespodcast.com/videos/creditors-rights-attorney-pipeline-ncba

Faber & Brand, LLC:
https://faberbrand.com/

Joy Jackson on LinkedIn:
https://www.linkedin.com/in/joy-jackson-281bb5146/

Kramer & Frank, P.C.:
https://www.kramerandfrank.com/

David Weimer on LinkedIn:
https://www.linkedin.com/in/david-weimer-a45a0926/

creditors rights attorney pipeline,
law school outreach for collections law,
recruiting attorneys for regulated financial services,
mentorship and talent development in collections law,
future of creditors rights law

#creditorsrightsattorneypipeline #joyjackson #creditorsrightslaw

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Workflow engineering for collections isn’t about adding another tool: it’s about designing how decisions actually happen at scale.

In this episode, host Adam Parks sits down with Ranjan Dharmaraja of Quantrax Corporation to unpack why collection operations are an engineering problem and how machine driven decision making in collections replaces inconsistency with logic.

They talk about embedded intelligence in collection platforms, turning data signals into action, and why automated next step determination is the only way to scale without adding headcount. If you’re responsible for operations, technology, or performance, this episode will change how you think about collections systems.

Podcast Website:
https://receivablespodcast.com/videos/workflow-engineering-collections-dharmaraja

Guest Website:
https://www.quantrax.com/

Guest LinkedIn:
https://www.linkedin.com/in/ranjandharmaraja/

workflow engineering for collections,
machine driven decision making in collections,
embedded intelligence in collection platforms,
collection operations engineering,
automated next step determination

#workflowengineeringforcollections #ranjandharmaraja #collectionoperations

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Are effective text strategies for collections really as simple as high open rates?

In this episode, Adam Parks sits down with Mark Reinhard of Concepts2Code, to unpack what compliant text messaging for debt collectors actually looks like in practice.

They discuss carrier approved messaging strategies, the real differences between SMS vs MMS vs RCS in collections, and when short code vs long code texting for collections makes sense.

This conversation is built for leaders navigating risk, data quality, and scalable consumer engagement. Listen in and decide how texting should fit into your strategy.

Podcast Website:
https://receivablespodcast.com/videos/effective-text-strategies-collections-reinhard

Guest Website:
https://concepts2code.com/

Guest LinkedIn:
https://www.linkedin.com/in/markreinhard/

effective text strategies for collections,
compliant text messaging for debt collectors,
carrier approved messaging strategies,
sms vs mms vs rcs in collections,
short code vs long code texting for collections

#effectivestrategiesforcollections #markreinhard #complianttextmessaging

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