Are we actually talking about AI the right way in collections?

In this episode, Adam Parks sits down with Rob Grafrath of CSS Impact to unpack artificial intelligence terminology in collections and why getting the language wrong leads to real operational and compliance risk.

They dig into ai governance in receivables operations, the difference between large language models vs deterministic systems, and what it really takes to integrate ai into collection management systems responsibly. This conversation is built for executives, debt buyers, compliance leaders, and technology teams who want to future-proof AI decisions without losing control.

If AI is already in your roadmap or creeping into your stack, this episode will help you approach it with clarity, structure, and accountability.


Podcast Website:
https://receivablespodcast.com/videos/artificial-intelligence-terminology-collections-grafrath

Guest Website:
https://www.cssimpact.com/

Guest LinkedIn:
https://www.linkedin.com/in/grafrath/

artificial intelligence terminology in collections,
ai governance in receivables operations,
integrating ai into collection management systems,
large language models vs deterministic systems,
compliance safe ai deployment

#artificialintelligenceterminologyincollections #robgrafrath #AIgovernance

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What does conversational AI deployment in collections actually look like in production?

In this episode, Adam Parks sits down with Aman Mender and Adrian Ferrante-Bannera of Corafone to break down how AI voice is being used as a payment channel while maintaining real compliance guardrails.

Together they dig into scaling collections without adding headcount, moving from inbound to outbound AI collections strategy, and why after-hours automation and multilingual AI voice are changing operational capacity.

If you’re evaluating AI beyond pilot mode, this conversation is for you.

Podcast Website: https://receivablespodcast.com/videos/conversational-ai-deployment-collections-corafone

🤖 Try the AI Agent Demo: https://www.corafone.com/demos

📞 Book a Call with Aman Mender: https://cal.com/aman-mender-u4nc3x/30-min-meeting-open

📞 Book a Call with Adrian Ferrante-Bannera: https://cal.com/adrian-cora/30min

🌐 Corafone Website: https://www.corafone.com/

🔗 Aman Mender on LinkedIn: https://www.linkedin.com/in/aman-mender/

🔗 Adrian Ferrante-Bannera on LinkedIn: https://www.linkedin.com/in/adrian-bannera/

🔗 Corafone on LinkedIn: https://www.linkedin.com/company/corafone/

conversational ai deployment in collections,
ai voice as a payment channel,
compliance guardrails for ai collectors,
scaling collections without adding headcount,
inbound to outbound ai collections strategy,
after hours collections automation

#conversationalaideploymentincollections #amanmender #aivoicecollections

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RMAI certification audit readiness has moved from best practice to business requirement.

In this episode, Adam Parks sits down with Sara Woggerman of ARM Compliance Business Solutions to unpack the latest RMAI certification update, including changes to RMAI certification standards, audit evidence expectations, and data security governance in collections.

They dig into where agencies get stuck, how to operationalize compliance standards, and what auditors are testing at the transaction level. If you’re responsible for vendor oversight, certification, or managing compliance risk in debt buying operations, this conversation will help you prepare before scrutiny intensifies.

Listen in and get ahead of the audit curve.

Podcast Website:
https://receivablespodcast.com/videos/rmai-certification-audit-readiness-woggerman

Guest Website:
https://armcbs.com/

Guest LinkedIn:
https://www.linkedin.com/in/sara-woggerman-crcp-173b042b/

rmai certification update,
rmai certification audit readiness,
operationalizing compliance standards,
audit evidence and transactional testing,
data security governance in collections,
compliance risk in debt buying operations

#rmaicertificationauditreadiness #sarawoggerman #collectioncompliance

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