This is Episode 1 of a 2 part series.

AI is changing the way we work, but it isn't going to solve your organization's skills gap on its own. In this episode, we're joined by Liz McLean, Strategic AI+KM Roadmap Advisor at Knosaic, who brings the knowledge management perspective, and Elissa Tucker, Lead Human Capital Management Researcher at APQC, who shares the HCM perspective. Together, they explore why KM and HR need to be working together—not in separate lanes. We talk about upskilling, reskilling, internal mobility, and what it really takes to help people move into new roles without losing critical knowledge along the way.

We also explore why onboarding is really a knowledge transfer challenge, how remote and hybrid work have changed the way we share what we know, and why building a culture of learning requires more than just good intentions. If you've ever wondered where KM fits into workforce planning, talent development, or AI strategy, this conversation connects the dots.

Show Notes:

Connect with Liz on LinkedIn

Connect with Elissa on LinkedIn

Free Resources from APQC:

Activate What You Learn: Closing the Gap Between Learning and Doing (webinar slides)

Activate What You Learn: Closing the Gap Between Learning and Doing (webinar recording)

Learning in the Age of AI Requires Better Knowledge Management

Research Insights: The Evolution of KM Amid Rising Business Expectations

What Is Upskilling, and How Can Organizations Keep Skills Current?

What Is Reskilling, and When Should Organizations Use It?

Learning & Development Blueprint for Success: Executive Summary