ServiceNow APM and your CMDB

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Can you actually trust your Application Portfolio Management (APM) data if your Configuration Management Database (CMDB) is a mess?

In this episode, we unpack the critical relationship between ServiceNow APM and the CMDB. We explore why treating APM as a standalone dashboard often leads to blind spots, how the Common Service Data Model (CSDM) bridges business strategy with underlying infrastructure, and practical steps to align both systems without getting bogged down in data maintenance.

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