Meridith sits down with Williamson County Emergency Communications in Texas to discuss their journey to becoming a Triple ACE Accredited center. From the decision to pursue accreditation to overcoming challenges, celebrating milestones, and driving continuous improvement, they share the highs and lows of their journey as well as lessons learned along the way.

This month, for Suicide Prevention Awareness Month, Meridith sits down with Darren Judd to explore the latest updates to Protocol 41: Callers in Crisis and discuss how it helps Emergency Dispatchers support suicidal callers. Tune in to hear why these changes matter for agencies, Emergency Dispatchers, and callers in crisis.

Listen to Jim Marshall talk about the creation of Protocol 41 here.

Learn more about Protocol 41 and activating it for your agency here.

In this episode of Tell Me Exactly, Meridith sits down with Bryon Schultz to break down the PFC process from start to finish. Learn who can submit a PFC, how submissions are reviewed and implemented, what makes a strong proposal, and how agencies can play an active role in protocol evolution. Whether you're new to the process or looking to make a bigger impact, this episode delivers the practical guidance you need to get started.

Submit a Proposal for Change Here.