Meridith sits down with Williamson County Emergency Communications in Texas to discuss their journey to becoming a Triple ACE Accredited center. From the decision to pursue accreditation to overcoming challenges, celebrating milestones, and driving continuous improvement, they share the highs and lows of their journey as well as lessons learned along the way.

This month, for Suicide Prevention Awareness Month, Meridith sits down with Darren Judd to explore the latest updates to Protocol 41: Callers in Crisis and discuss how it helps Emergency Dispatchers support suicidal callers. Tune in to hear why these changes matter for agencies, Emergency Dispatchers, and callers in crisis.

Listen to Jim Marshall talk about the creation of Protocol 41 here.

Learn more about Protocol 41 and activating it for your agency here.

In this episode of Tell Me Exactly, Meridith sits down with Bryon Schultz to break down the PFC process from start to finish. Learn who can submit a PFC, how submissions are reviewed and implemented, what makes a strong proposal, and how agencies can play an active role in protocol evolution. Whether you're new to the process or looking to make a bigger impact, this episode delivers the practical guidance you need to get started.

Submit a Proposal for Change Here.

What happens when Emergency Dispatchers become protocol experts? Jasper County Emergency Services has developed a unique Protocol Specialist model to support their dispatchers across medical, fire, and police protocols. In this episode, Ellen Biesemeyer and Brandon McClintock discuss how the program works, the benefits they've seen, and lessons learned for other centers looking to implement a similar approach.

From drivers to clinicians and transport to healthcare, Brian Dale and Louise Todd unpack the 40-year evolution of Ambulance Services in the UK and reveal how the profession transformed from a municipal transportation fleet into a university-educated clinical workforce at the heart of modern healthcare.

Dana Heckman and Jessica Cales from Colorado Springs graciously share their experiences with active shooter incidences with and without the Active Assailant Protocol in place. They highlight the importance of the protocol, the Active Assailant Protocol training, and helping Emergency Dispatchers be prepared for whatever happens in the moment.

Schedule an in-person or remote instructor-led Active Assailant training for your agency here.

Meridith is joined by Allen Siorek and Sean Cloney to spill on all things RCO—what it is, why it was created, and how agencies can get the most value out of their RCOs.

Find Your RCO Here!

Join us for a very special conversation with DR. Andre Jones to hear about his experience working for the National Ambulance Service in Qatar. We talk with Dr. Jones about how EMS services in Qatar have adapted to regional conflict and managed one of the largest global events of our time, and how EMS services were managed during the World Cup.