Episodes

  • 7 Things Gen Z Refuses to Pay For
    Mar 3 2026

    Is Gen Z really killing restaurants, bars, and club culture… or are they just changing the game? On this podcast episode, we break down the real-world impact Gen Z is having on the restaurant industry. From drinking less at dinner to ordering more takeout. Their impact even goes deeper, from ditching old-school condiments like ketchup and mayo to demanding Instagrammable dining experiences, the shift is real.

    #GenZ #RestaurantTrends #foodindustry


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    19 mins
  • This Is Why Some Servers Don’t Want Black Tables
    Feb 27 2026

    Why some servers do not want black tables. We talk openly about Dining While Black (DWB), how stereotypes are formed, how servers categorize guests of every background, and how poor service can become a self fulfilling prophecy. It is about honesty, lived experience, and the realities servers face on the floor every single shift. From tipping stereotypes and confirmation bias to energy, demeanor, and service expectations

    There’s a moment every waiter recognizes instantly. A Black table walks in the door, and suddenly servers start playing the quiet game of “not it.”

    After 30 years in the restaurant industry, I’m breaking down the stereotype that Black people don’t tip, where it comes from, and how confirmation bias and bad service help keep it alive.

    As a Black waiter, I’ve worked every type of restaurant and served every type of guest. I’ve seen how expectations change service, how service changes tips, and how the industry rarely questions the stories it tells itself.

    #RestaurantLife #ServerLife #HospitalityIndustry #TippingCulture

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    22 mins
  • Gen Z Isn’t Drinking and Restaurants Are Cashing In
    Feb 18 2026

    Gen Z is drinking less, but restaurants are not losing money. In fact, many are making more. In part two of our Restaurant Trends to Watch in 2026 series, we break down the sober-curious movement, the rise of low and no alcohol beverages, and why mocktails and non-alcoholic drinks are becoming one of the most profitable menu categories in hospitality.

    Alcohol consumption in the U.S. is at its lowest level in decades, especially among younger guests. But smart restaurants are pivoting fast by creating intentional mocktail programs, premium non-alcoholic beer offerings, kombuchas, and botanical-forward drinks that feel just as elevated as cocktails.

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    18 mins
  • Hidden Economics of All You Can Eat Buffets (Fixed)
    Feb 12 2026

    Veteran restaurant servers reveal secrets of the buffet. All-you-can-eat buffets look like the worst business model ever. Fixed price. Unlimited food. One hungry customer could destroy profits in a single night.

    How do buffets actually survive? All-you-can-eat buffets almost always wins. We reveal psychological tricks and layout manipulation and the biological hacks.

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    19 mins
  • THESE are the Dumbest Complaints I've Ever Seen
    Feb 9 2026

    Restaurant guests who don’t read the menu and blame the server are a common occurrence. As servers we absorb confusion over wine, cocktails, and food. In this episode of The Modern Waiter Podcast, we dive into the dumbest, funniest, and most unbelievable complaints we’ve ever heard as longtime servers. We discuss when it’s okay to ask questions vs. when you’re just being difficult. Humor, cringe, and real talk from the server’s side of the table.

    #Restaurant #ServerLife #serviceindustry


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    15 mins
  • Should Everyone Work at Least a Month in The Restaurant?
    Feb 8 2026

    Discover why working in a restaurant might be one of the best life lessons you never knew you needed. In this podcast episode, hospitality industry veterans discuss the invaluable skills gained from restaurant work. Learn what separates those who've worked in the industry from those who haven't. Explore real-world examples of restaurant etiquette gone wrong, and find out whether everyone should spend time in hospitality.

    #Restaurant, #ServerLife, #ServiceIndustry

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    17 mins
  • Things Customers Say That Make Servers Cringe
    Jan 21 2026

    On this podcast episode, we have Kaela, a returning guest to discuss common customer requests that make servers cringe. As veteran restaurant servers, we dive into what servers hear when customers say these lines. Learn about the nuances of customer requests and how they're often interpreted in the restaurant industry..

    #Restaurant, #ServerLife, #ServiceIndustry, #Hospitality, #ServerStories #RestaurantComedy

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    13 mins
  • RESTAURANT TRENDS FOR 2026 Pt. 1: AI
    Jan 14 2026

    Discover the 10 AI trends transforming the restaurant industry in 2026. This is the first episode in the series: Restaurant and Hospitality Trends of 2026. Marlon Joseph (The Modern Waiter) and Danny Davila break down how artificial intelligence is reshaping everything from drive-thru ordering to dynamic pricing, inventory management, and even robot chefs in the kitchen. With over 30 years of combined experience in the service industry, we've seen trends come and go, but AI is here to stay. Learn how 82% of restaurants are already using AI technology and what it means for customers, employees, and business owners alike.


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    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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    21 mins