In this episode of HUMAN-CENTERED AI, a Special edition by Transform Tomorrow Today, Susan Caesar explores what it truly means to keep coaching human at a time when artificial intelligence is accelerating across every industry.

As the newly appointed Director of Artificial Intelligence at the International Coaching Federation, Susan brings a rare blend of creative, technological, and strategic experience. Drawing on her leadership roles across global digital transformations, from online gaming and DNA sequencing to digital journalism, fintech, and generative AI at Airbnb, she reflects on why coaching currently lags behind other sectors in AI adoption and what that means for the profession.

Susan challenges coaches to approach AI neither with fear nor blind enthusiasm, but with discernment. She outlines how ICF is building educational pathways, ethical standards, and product validation frameworks to support responsible adoption. Most importantly, she argues that the rise of AI will not diminish coaching’s humanity but amplify the value of emotional intelligence, embodied presence, trust, and compassion. In a world of increasing automation, the uniquely human dimensions of coaching may become more essential than ever.

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In this episode of HUMAN-CENTERED AI, a Special edition by Transform Tomorrow Today, Stephen McIntosh, HR Lead at Water Solutions & Management Company in Riyadh, Saudi Arabia, and advisor to Qureos, explores how artificial intelligence is reshaping the very foundations of Human Resources and the future of work. Drawing on decades of global HR leadership experience across companies such as Cisco, Microsoft, Shell, and Aramco, Stephen challenges HR leaders to confront a critical question: are they truly prepared for an AI-integrated workforce?

From AI-powered recruiting and strategic workforce planning to multi-agent systems that may redefine job design, Stephen outlines both the extraordinary opportunity and the profound disruption ahead. He warns against cognitive offloading, over-automation, and the erosion of human motivation, while emphasizing the enduring importance of leadership, psychology, and human judgment. As AI scales across industries, HR must evolve from process manager to workforce architect, guiding organizations through one of the most significant transformations of our time.

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In this episode of Transform Tomorrow Today, Dr. Alia Al Serkal, Head of People Learning and Growth at du Telecom, shares how the UAE’s leading telecom and digital services provider is transforming its workforce through innovation in learning and development. With more than 9 million individual customers and 100,000 businesses served, du is ensuring its 2,000 employees are future-ready through a groundbreaking Digital Talent Program.

Dr. Alia explains how du is preparing employees for the era of AI, big data, and digital transformation while embedding core values such as empathy, curiosity, and collaboration. From self-nominated learning pathways to mentoring and coaching initiatives, du is building a culture of growth, inclusivity, and human communication. This conversation explores how organizations can democratize coaching, foster a growth mindset, and scale learning for multi-generational and multicultural workforces.

About du Telecom

du Telecom is the UAE’s leading telecommunications and digital services provider, serving more than 9 million individual customers and 100,000 businesses nationwide. With a workforce of over 2,000 employees, du is committed to building an AI-ready and future-focused organization.

Through initiatives such as the Digital Talent Program, Mentor You, and a comprehensive learning ecosystem, du empowers employees to embrace new technologies, develop coaching behaviors, and grow beyond traditional roles. By combining digital innovation with a people-centered approach, du is shaping a workforce that is agile, inclusive, and prepared for tomorrow.

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In this episode of Transform Tomorrow Today, Pierre-Yves Calloc’h, Director of Digital Transformation at Pernod Ricard, reveals how one of the world’s leading wine and spirits companies has embedded AI and data-driven insights into its core business operations. From sales representatives in the field to marketing directors planning multimillion euro campaigns, AI is reshaping how Pernod Ricard drives growth and connects with consumers.

Pierre-Yves shares how adoption, not technology, has been the true driver of success, with tools deployed in more than 20 markets achieving significant sales impact and a 15% optimization in advertising spend. He explains how change management, coaching, and people-centric leadership ensure long-term adoption, and how ethical considerations around AI shape decision making and consumer trust. This conversation highlights how systemic transformation is possible when innovation is paired with human empowerment.

About Pernod Ricard

Pernod Ricard is a global leader in the wine and spirits industry, known for brands such as Absolut, Jameson, Chivas Regal, and Beefeater. With operations in over 160 markets, the company is driving digital transformation by embedding AI and data-driven solutions into sales, marketing, and supply chain operations.

Through a strong commitment to people centric change management, adoption first strategies, and a dedicated AI usage charter, Pernod Ricard ensures that innovation aligns with its values while delivering measurable business results. The company’s approach demonstrates how global consumer goods leaders can embrace transformation without losing sight of ethics, empowerment, and trust.

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In this episode of Transform Tomorrow Today, Iain Henderson, Director of the Bridge Programme and its Festival of Education at Wellington College UK, shares how the institution is transforming education through coaching, research, and professional development. The annual Festival has become a global platform for teachers and school leaders, attracting thousands of participants each year and expanding internationally.

The conversation explores how Wellington College is fostering human-centric education, equipping teachers with coaching skills, and addressing the challenges of AI, screen dependence, and the balance between knowledge and skills. Henderson highlights the importance of helping young people flourish, self-actualize, and align values with learning while also ensuring teachers are empowered to support each other and their students.

About Wellington College & the Festival of Education

Wellington College is a historic UK institution founded in 1859, now reimagined as a modern, co-educational school with a global presence spanning the UK, China, and Thailand. Its flagship annual Festival of Education brings together thousands of educators each year to explore the latest research, innovations, and professional development in teaching and learning.

By equipping educators with coaching skills, fostering human-centered pedagogy, and addressing contemporary challenges such as AI and digital dependency, Wellington College and the Festival are redefining education for the 21st century. Their initiatives ensure that both students and teachers can flourish, self-actualize, and contribute meaningfully to a rapidly changing world.

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In this episode of Transform Tomorrow Today, Piers Cumberlege , Director Board of Directors at WEConnect International, explores how #WEConnect is driving change by championing supplier #diversity and #empowering women-owned businesses. Through its global certification and corporate partnerships, WEConnect bridges the gap between large organizations and diverse suppliers, ensuring that women entrepreneurs gain access to major procurement opportunities.

The conversation highlights how inclusive supply chains foster economic growth, innovation, and competitiveness while addressing systemic barriers faced by women in business. Learn how WEConnect is not only advocating for supplier inclusion but also providing the tools and networks necessary for long-term success in a rapidly evolving global market.

About

WEConnect International is a global nonprofit dedicated to advancing supplier diversity by connecting women-owned businesses with multinational corporations. With a network spanning 210 leading corporations and a collective purchasing power of $4 trillion, WEConnect helps bridge the gap for women entrepreneurs by providing certification, mentorship, and access to procurement opportunities.

By addressing systemic barriers, advocating for inclusive supply chains, and driving policy change, WEConnect creates a virtuous cycle where women-owned businesses gain credibility, secure high-value contracts, and attract investment. With a focus on action over rhetoric, the organization ensures that supplier diversity is not just an initiative but an integrated business strategy that fosters economic growth and innovation worldwide.

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In this episode of Transform Tomorrow Today, Helen Basford PCC, Global Capability Lead for Coaching at AstraZeneca explores how the pharmaceutical giant is driving innovation, patient-centric care, and global healthcare transformation. She discusses AstraZeneca’s commitment to scientific discovery, the role of leadership in fostering innovation, and the impact of collaboration in the healthcare ecosystem.

From research and development to equitable access to medicine, Helen highlights how AstraZeneca is shaping the future of healthcare with cutting-edge solutions, cross-sector partnerships, and a mission-driven approach. Discover how the company is setting new standards in biopharma and redefining what it means to be a healthcare leader in a rapidly evolving world.

About AstraZeneca

AstraZeneca is a global, science-led biopharmaceutical company committed to pushing the boundaries of medical innovation. With a strong focus on oncology, rare diseases, and cardiovascular health, AstraZeneca leads the industry in delivering life-changing medicines to millions worldwide. Through a mission-driven approach, the company prioritizes collaboration, sustainability, and equitable healthcare access, ensuring that scientific advancements translate into real-world impact.

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In this episode of Transform Tomorrow Today, Katie Hasson , #IGNITE Internal Executive Coaching Team Lead and Executive Coach at Standard Chartered, shares how the bank is driving transformative change in banking. Katie discusses the role of coaching and inclusive practices in fostering equity and accessibility within the financial services sector.

Through initiatives like the IGNITE coaching program, Standard Chartered empowers employees and clients alike, ensuring innovative and responsible approaches to banking. Learn how Katie and her team are shaping a more equitable, customer-centric future in finance.

About Standard Chartered

Standard Chartered is a global bank comprising of over 85,000 connecting corporate, institutional and affluent clients to a network that offers unique access to sustainable growth opportunities across over 55 countries in Asia, Africa and the Middle East.

SCB offers a range of impactful coaching services, including its flagship four-month IGNITE coaching program for women and other target groups and provides focused 45-minute career coaching sessions, group coaching, and leadership development for people managers.

At SCB, fostering connections and a community of like-minded individuals is at the heart of our mission, both for our coaches and clients. We are committed to maintaining a world-class coach development framework, which includes monthly development aligned with ICF standards, supervision, peer-to-peer coaching, and drop-in support sessions.

Hosted by ⁠⁠⁠⁠⁠⁠⁠⁠Catherine Tanneau MCC⁠⁠⁠⁠⁠⁠⁠⁠ and⁠⁠⁠⁠⁠⁠⁠⁠ Linda McLoughlin MCC⁠⁠⁠⁠⁠⁠⁠⁠Produced by ⁠⁠⁠⁠⁠⁠⁠⁠Mauro Serra⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠Kenji Productions⁠⁠⁠⁠⁠⁠⁠⁠

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