Showing results for "Alessandra" in Management

Dr. Tony Alessandra interviews Phil Wexler on the quest for excellence. Phil Wexler discusses prescriptions for achieving customer service excellence. He differentiates between being an operations-driven company versus a customer-driven company. Phil also proposes creating demanding and complaining customers and the benefits of doing so. You need to set high expectations for your customers so that when they shop your competition, the competition pales by comparison to your company.

Pete Johnson covers how to follow the correct process to successfully complete a strategic plan for your business. He covers the four phases of doing a strategic plan - focus, analysis, proposed plan overview and implementation. Pete also clarifies the difference between a company's vision and mission.

Shep Hyken believes that if you just work to satisfy customers, you are just average and in danger of losing your customers. Shep discusses the importance of speed in customer service; it's the difference between good service and incredibly great service. Consistency of your customer service effort is crucial to creating moments of magic for your customers.

SFIDA - Sostenibilità, Flora, Innovazione e Diversità Ambientale è il podcast che ti invita a riflettere, esplorare e agire per il futuro del nostro pianeta.Con Alessandra Desiderato, voce del progetto SFIDA dell'associazione Culturale CLabs, ogni episodio ti porterà alla scoperta di storie ispiratrici, conversazioni con esperti e nuovi punti di vista su sostenibilità, biodiversità e innovazione.SFIDA non è solo un podcast: è un invito a mettere in discussione le certezze e ad agire per un domani migliore. Unisciti a noi, la sfida è appena iniziata!SFIDA è un progetto di solidarietà...

Join Emily and Alessandra as they talk all things Cooperative Business, especially the Belfast Community Co-op!

Apathy destroys profits, cripples production, and loses customers. Tony Alessandra's Customer-Driven Service program will motivate your people and get them customer-focused. They'll be right in sync with your company's message.

This 2-part program gives you guidelines on preparing for an effective meeting - determining the purpose for the meeting, preparing an agenda, inviting the attendees, setting an appropriate time and place as well as the skills needed to be an effective meeting leader.