Showing results for "Alessandra" in Management
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Dr. Tony Alessandra Interviews Phil Wexler on the Quest for Excellence
- Written by: Phil Wexler
- Narrated by: Tony Alessandra
- Length: 24 mins
- Original Recording
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Dr. Tony Alessandra interviews Phil Wexler on the quest for excellence. Phil Wexler discusses prescriptions for achieving customer service excellence. He differentiates between being an operations-driven company versus a customer-driven company. Phil also proposes creating demanding and complaining customers and the benefits of doing so. You need to set high expectations for your customers so that when they shop your competition, the competition pales by comparison to your company.
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Dr. Tony Alessandra Interviews Phil Wexler on the Quest for Excellence
- Narrated by: Tony Alessandra
- Length: 24 mins
- Release Date: 25-02-13
- Language: English
- Management
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₹234.00 or free with 30-day trial
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Dr. Tony Alessandra Interviews Pete Johnson on Strategic Planning
- Written by: Pete Johnson
- Narrated by: Dr. Tony Alessandra
- Length: 27 mins
- Original Recording
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Pete Johnson covers how to follow the correct process to successfully complete a strategic plan for your business. He covers the four phases of doing a strategic plan - focus, analysis, proposed plan overview and implementation. Pete also clarifies the difference between a company's vision and mission.
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Dr. Tony Alessandra Interviews Pete Johnson on Strategic Planning
- Narrated by: Dr. Tony Alessandra
- Length: 27 mins
- Release Date: 21-02-13
- Language: English
- Management
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₹234.00 or free with 30-day trial
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Dr. Tony Alessandra Interviews Shep Hyken on Moments of Magic
- Written by: Shep Hyken
- Narrated by: Dr. Tony Alessandra
- Length: 28 mins
- Original Recording
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Shep Hyken believes that if you just work to satisfy customers, you are just average and in danger of losing your customers. Shep discusses the importance of speed in customer service; it's the difference between good service and incredibly great service. Consistency of your customer service effort is crucial to creating moments of magic for your customers.
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Dr. Tony Alessandra Interviews Shep Hyken on Moments of Magic
- Narrated by: Dr. Tony Alessandra
- Length: 28 mins
- Release Date: 21-02-13
- Language: English
- Management
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₹234.00 or free with 30-day trial
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Sfida
- Written by: Alessandra Desiderato
- Original Recording
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SFIDA - Sostenibilità, Flora, Innovazione e Diversità Ambientale è il podcast che ti invita a riflettere, esplorare e agire per il futuro del nostro pianeta.Con Alessandra Desiderato, voce del progetto SFIDA dell'associazione Culturale CLabs, ogni episodio ti porterà alla scoperta di storie ispiratrici, conversazioni con esperti e nuovi punti di vista su sostenibilità, biodiversità e innovazione.SFIDA non è solo un podcast: è un invito a mettere in discussione le certezze e ad agire per un domani migliore. Unisciti a noi, la sfida è appena iniziata!SFIDA è un progetto di solidarietà...
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Customer-Driven Service
- Written by: Dr. Tony Alessandra
- Length: 49 mins
- Unabridged
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Apathy destroys profits, cripples production, and loses customers. Tony Alessandra's Customer-Driven Service program will motivate your people and get them customer-focused. They'll be right in sync with your company's message.
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Customer-Driven Service
- Length: 49 mins
- Release Date: 26-03-08
- Language: English
- Management
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₹351.00 or free with 30-day trial
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Running Effective Meetings
- Written by: Dr. Tony Alessandra
- Narrated by: Dr. Tony Alessandra
- Length: 40 mins
- Original Recording
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This 2-part program gives you guidelines on preparing for an effective meeting - determining the purpose for the meeting, preparing an agenda, inviting the attendees, setting an appropriate time and place as well as the skills needed to be an effective meeting leader.
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Running Effective Meetings
- Narrated by: Dr. Tony Alessandra
- Length: 40 mins
- Release Date: 06-08-14
- Language: English
- Management · Self-Help
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₹351.00 or free with 30-day trial
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