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This program is read by the author. From former Navy SEAL, entrepreneur, father, and New York Times bestselling author Mark Divine comes Uncommon, an inspirational audiobook following Mark Divine's trademark warrior monk philosophy that will lead you to the summit of personal development. To be...

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes.