Showing results for "Conflict" in Customer Service
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- Written by: Renee Evenson
- Narrated by: Kelly D’Ambrosio
- Length: 7 hrs and 58 mins
- Unabridged
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Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In...
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- Narrated by: Kelly D’Ambrosio
- Length: 7 hrs and 58 mins
- Release Date: 30-08-22
- Language: English
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₹1,966.00 or free with 30-day trial
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The 8 Laws of Customer-Focused Leadership
- New Rules for Building A Business Around Today’s Customer
- Written by: Blake Morgan
- Narrated by: Blake Morgan
- Length: 6 hrs and 20 mins
- Unabridged
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Read by the author. A leadership playbook for making customer experience a core aspect of your business. In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In...
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The 8 Laws of Customer-Focused Leadership
- New Rules for Building A Business Around Today’s Customer
- Narrated by: Blake Morgan
- Length: 6 hrs and 20 mins
- Release Date: 02-07-24
- Language: English
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₹1,739.00 or free with 30-day trial
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The Swipe-Right Customer Experience
- How to Attract, Engage, and Keep Customers in the Digital-First World
- Written by: Sanna Eskelinen, Belinda Gerdt
- Narrated by: Jessica Holtan
- Length: 5 hrs and 28 mins
- Unabridged
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The global COVID-19 pandemic forced everybody to rethink how they operate and the role that digital plays in business and in our lives. While digital may have been top of mind for many businesses, the pandemic made it essential, not just to interact and sell products and services, but as a way...
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The Swipe-Right Customer Experience
- How to Attract, Engage, and Keep Customers in the Digital-First World
- Narrated by: Jessica Holtan
- Length: 5 hrs and 28 mins
- Release Date: 15-11-22
- Language: English
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₹1,646.00 or free with 30-day trial
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Selling Above and Below the Line
- Convince the C-Suite. Win Over Management. Secure the Sale.
- Written by: William Miller
- Narrated by: Timothy Pabon
- Length: 7 hrs and 31 mins
- Unabridged
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Most salespeople work hard to become proficient in reaching the frontline managers in their markets. However, a salesperson who wishes to achieve long-lasting success with a client will learn how to also appeal to top-level executives from an “above the line” perspective. Master sales...
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Selling Above and Below the Line
- Convince the C-Suite. Win Over Management. Secure the Sale.
- Narrated by: Timothy Pabon
- Length: 7 hrs and 31 mins
- Release Date: 22-06-21
- Language: English
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₹1,860.00 or free with 30-day trial
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La ventaja del introvertido
- Cómo los introvertidos compiten y ganan
- Written by: Matthew Pollard, Derek Lewis
- Narrated by: Carlos Olalla
- Length: 6 hrs and 25 mins
- Unabridged
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Matthew Pollard, un reconocido experto en ventas y un introvertido, ha creado y perfeccionado un sistema de venta transparente, auténtico y de baja presión, sin técnicas de cierre duro o de venta de bulldogs. La ventaja del introvertido te equipará con un sistema completo enfocado a la venta...
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La ventaja del introvertido
- Cómo los introvertidos compiten y ganan
- Narrated by: Carlos Olalla
- Length: 6 hrs and 25 mins
- Release Date: 30-06-20
- Language: spanish
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₹1,646.00 or free with 30-day trial
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Dealing with Difficult People
- Written by: Roy Lilley
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Unabridged
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Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.
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Dealing with Difficult People
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Release Date: 28-05-19
- Language: English
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₹670.00 or free with 30-day trial
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Konfliktgespräche in der Apotheke
- Written by: Karin Diesner
- Narrated by: Karin Diesner
- Length: 1 hr and 9 mins
- Unabridged
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Konflikte meistern mit Fingerspitzengefühl. Hören Sie, wie Sie auch schwierige Kunden in der Apotheke erfolgreich beraten können! Typische Konfliktsituationen und Fallstricke in der Apotheke werden analysiert und Verbesserungen aufgezeigt: Mit drei Grundregeln kritische Situationen erfolgreich meistern, Konfliktpotenziale frühzeitig erkennen und vermeiden. Sicher und kompetent: Ob am Telefon oder im HV Diskussionen mit schwierigen Kunden? Für Sie ab jetzt kein Problem mehr!
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Konfliktgespräche in der Apotheke
- Narrated by: Karin Diesner
- Length: 1 hr and 9 mins
- Release Date: 11-06-19
- Language: german
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₹367.00 or free with 30-day trial
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Get Anyone to Forgive You for Anything
- The Proven Step-by-Step Method to a Winning Apology
- Written by: David J. Lieberman
- Narrated by: Grover Gardner
- Length: 47 mins
- Unabridged
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We all say things we shouldn't. What is important is how we deal with the gaffe. If a slip-of-the-tongue at a family gathering, office meeting, or social setting causes you to inadvertently embarrass or offend someone, the strategy presented here, will help you to smooth things over as quickly as possible. But what about when you really mess up?
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Get Anyone to Forgive You for Anything
- The Proven Step-by-Step Method to a Winning Apology
- Narrated by: Grover Gardner
- Length: 47 mins
- Release Date: 10-12-13
- Language: English
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₹93.00 or free with 30-day trial
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