Showing results for "Experience" in Management & Leadership

In 1999 Joseph Pine and James Gilmore offered readers the idea of the experience economy as a new way to connect with customers and secure their loyalty. As a result, their book The Experience Economy is now a classic, embraced by listeners and companies worldwide and available in more than a dozen languages. Though the world has changed in many ways since then, the way to a customer’s heart has not.

Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. The Employee Experience Advantage guides listeners on a journey of creating a place where people actually want to show up to work.

A Wall Street Journal Bestseller! From the bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They...

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

The Enterprise Architecture Experience is a monthly podcast where Jon Hill and Hassan Abba delve into Enterprise Architecture themes and put them in context of real-life experience. Each month, they will invite a guest along to discuss their experience of Enterprise Architecture, and interact with comments, emails and discussions happening on the Enterprise Architecture Experience LinkedIn group.To get involved, send a message to Jon and Hassan at eaexperiencepodcast@gmail.com or join The Enterprise Architecture Experience group on LinkedIn.Engaging conversation, expert insights, practical ...

Step into a world where business, travel,health,wealth, and life itself are elevated to the level of an art form. Hosted by Andrea and Christian Galt, the Galt Experience redefines what it means to protect what matters most. This is more than just insurance that is delivered with warmth, precision, and authenticity.Each episode invites you to explore stories of living well, building wealth with purpose, and traveling with intention. Andrea and Christian share their own experiences as trusted advisors, entrepreneurs, and parents, weaving together insights that inspire confidence and ...

Experiences is a podcast about humans creating happy memories through their participation in the experience economy. We discuss how brick and mortar retail is changing rapidly, the clear winners in the experience economy, and visit with brands that are not just surviving, but thriving.

The Experience is the All Around Hit Broadcaster / Podcasters Loon's Show It is Unfiltered Conversations With The Worlds Biggest Stars In Which we Have the Real Conversations only Found here Be Apart Of The Experience

The Atheist Experience is a weekly show in Austin, Texas geared at a non-atheist and atheist audience. The Atheist Experience is produced by the Atheist Community of Austin.The Atheist Community of Austin is organized as a nonprofit educational corporation to develop and support the atheist community, to provide opportunities for socializing and friendship, to promote secular viewpoints, to encourage positive atheist culture, to defend the first amendment principle of state-church separation, to oppose discrimination against atheists and to work with other organizations in pursuit of common ...

Bestselling author of The 2020 Workplace Jeanne Meister returns with a powerful guide to mastering a new set of workplace disruptions, detailing the skills you need to thrive in today's hyper-competitive and rapidly changing business environment. Along with co-author Kevin Mulcahy, Meister presents step-by-step advice to recruiters on how to prepare for a more transparent world of work, develop a new set of leadership skills, and anticipate future trends and changes across industries.

CX with Chopra is a podcast hosted by Arjun Chopra that explores customer experience from multiple angles- marketing, tech, UX, business strategy, company culture, and more. Through conversations with industry experts, we uncover powerful insights and stories. Tune in for perspectives on CX evolution, measuring success, digital innovation, win-win strategies, B2B/B2C differences, tips for CX professionals, and more. Whether you're new or experienced in CX, there's something valuable here for you.

Welcome to The Brian Tracy Experience, a powerful new podcast where legendary speaker and self-development author Brian Tracy is joined by his son, Michael Tracy, and daughter, Christina Tracy-Stein, for insightful conversations on business, personal development, sales, leadership, and the mindset of achievement. Blending timeless wisdom with fresh perspectives, each episode delivers practical strategies, personal stories, and behind-the-scenes insights from Brian's decades-long journey at the forefront of self-improvement and entrepreneurship. Whether you're building a business, leading a ...

This podcast is based on The Customer Science Handbook by Alexander Chernev, professor of marketing at the Kellogg School of Management at Northwestern University. Drawing on decades of research in psychology, behavioral economics, and marketing, it examines the forces that shape customer behavior and offers a systematic approach to creating customer value. Across the different aspects of the customer experience—from triggering a dormant customer need and engaging customers with the company’s offerings to designing impactful consumption experiences and building enduring customer ...

¿Qué es una persona Relevans? Una persona que se eleva por encima del Resto. No es Egocentrismo, es amor propio. Una persona Relevans es aquella que aprecia la Excelencia y busca hacer de este mundo un lugar mejor. Empezando por sí mismo. Ser Relevans es buscar tu mejor versión cada día, aunque cueste, es tomar decisiones en base a buenos valores que hacen grande al Ser Humano. Una persona Relevans entrena para ser Feliz. Naval Ravikant dice “happiness = health + wealth + good relationships” Es una forma de Ser, para quienes no aceptan la mediocridad y se elevan a su mejor versión.

This book triggers you to think and act strategically, shows what you can learn from business models inside and outside your industry, and urges you to apply those learnings to make your own shift.

In The Human Experience, John Sills draws upon extensive research and illustrative case studies to explain that the emotional experience is just as important as the functional one, and, if done right, will create a more efficient business. He also demonstrates that the customer experience is not just the responsibility of front-line employees, but shared across the company.

Ils sont dirigeants, RH, managers… Et ils ont décidé de transformer leur entreprise, non pas en changeant tout, mais en écoutant mieux. En repensant chaque étape du parcours collaborateur. Vous voulez transformer l’expérience collaborateur dans votre entreprise ? Bienvenue dans Expérience(s), un podcast proposé par la CCI Meuse Haute-Marne, pour faire de chaque collaborateur un acteur engagé de la réussite collective. Des témoignages concrets, des idées à tester, des parcours inspirants. De quoi vous faire réfléchir avant de passer vous-même à l’action et déployer le ...

Pharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers—both patients and healthcare professionals.

The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). It's not about perks. It's not about creating a worker's utopia, and it doesn't mean that work must be easy; employees are responsible for managing expectations and meeting the organization's requirements

The Zappos Experience takes you through - and beyond - the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years - with almost no advertising. Michelli breaks the approach down into five key elements.