Showing results for "Experience" in Management

In 1999 Joseph Pine and James Gilmore offered readers the idea of the experience economy as a new way to connect with customers and secure their loyalty. As a result, their book The Experience Economy is now a classic, embraced by listeners and companies worldwide and available in more than a dozen languages. Though the world has changed in many ways since then, the way to a customer’s heart has not.

Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. The Employee Experience Advantage guides listeners on a journey of creating a place where people actually want to show up to work.

A Wall Street Journal Bestseller! From the bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They...

The Enterprise Architecture Experience is a monthly podcast where Jon Hill and Hassan Abba delve into Enterprise Architecture themes and put them in context of real-life experience. Each month, they will invite a guest along to discuss their experience of Enterprise Architecture, and interact with comments, emails and discussions happening on the Enterprise Architecture Experience LinkedIn group.To get involved, send a message to Jon and Hassan at eaexperiencepodcast@gmail.com or join The Enterprise Architecture Experience group on LinkedIn.Engaging conversation, expert insights, practical ...

The Atheist Experience is a weekly show in Austin, Texas geared at a non-atheist and atheist audience. The Atheist Experience is produced by the Atheist Community of Austin.The Atheist Community of Austin is organized as a nonprofit educational corporation to develop and support the atheist community, to provide opportunities for socializing and friendship, to promote secular viewpoints, to encourage positive atheist culture, to defend the first amendment principle of state-church separation, to oppose discrimination against atheists and to work with other organizations in pursuit of common ...

Bestselling author of The 2020 Workplace Jeanne Meister returns with a powerful guide to mastering a new set of workplace disruptions, detailing the skills you need to thrive in today's hyper-competitive and rapidly changing business environment. Along with co-author Kevin Mulcahy, Meister presents step-by-step advice to recruiters on how to prepare for a more transparent world of work, develop a new set of leadership skills, and anticipate future trends and changes across industries.

CX with Chopra is a podcast hosted by Arjun Chopra that explores customer experience from multiple angles- marketing, tech, UX, business strategy, company culture, and more. Through conversations with industry experts, we uncover powerful insights and stories. Tune in for perspectives on CX evolution, measuring success, digital innovation, win-win strategies, B2B/B2C differences, tips for CX professionals, and more. Whether you're new or experienced in CX, there's something valuable here for you.

This podcast is based on The Customer Science Handbook by Alexander Chernev, professor of marketing at the Kellogg School of Management at Northwestern University. Drawing on decades of research in psychology, behavioral economics, and marketing, it examines the forces that shape customer behavior and offers a systematic approach to creating customer value. Across the different aspects of the customer experience—from triggering a dormant customer need and engaging customers with the company’s offerings to designing impactful consumption experiences and building enduring customer ...

This book triggers you to think and act strategically, shows what you can learn from business models inside and outside your industry, and urges you to apply those learnings to make your own shift.

Pharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers—both patients and healthcare professionals.

The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). It's not about perks. It's not about creating a worker's utopia, and it doesn't mean that work must be easy; employees are responsible for managing expectations and meeting the organization's requirements

The Zappos Experience takes you through - and beyond - the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years - with almost no advertising. Michelli breaks the approach down into five key elements.

From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry.

🎙️ Welcome to The Bullock Experience!Meet Gerard and Sara Bullock — a relatable married couple sharing their journey of family, business, and life. Gerard is a 24-year corporate business veteran turned entrepreneur, and Sara is a first-generation American and proud military family product, as well as the CEO and founder of MeTime Drop-In Childcare — a flexible daycare solution empowering families with freedom and balance.Together, they’re raising four incredible children who compete at the highest levels in sports, while managing multiple businesses and maintaining a strong marriage...

Hosted by Tim Sarrantonio and Sam Nyland of Neon One, The Generosity Experience is where bold ideas meet practical solutions for nonprofit professionals. Every other week, we spotlight real stories and expert insights on how generosity can fuel sustainable growth—from fundraising and events to technology and donor engagement. Designed to inform, inspire, and activate, each episode supports your mission to thrive, even when resources are tight. Powered by Neon One—technology and resources that empower nonprofits to build a community of generosity.

Dive into the heart of conservation with The American Conservation Experience podcast! Our Hosts, Elyse Cogburn, ACE’s Partnership Development Manager, and Dave Bastian, an ACE Division Director take you behind the scenes with one of the nation's leading conservation corps. Discover the impactful work and inspiring stories of the individuals involved in preserving our national and state parks, forests, wildlife refuges, and local outdoor spaces. Gain insights into the essential conservation projects supported by thousands of young adults every year who gain hands-on experience and ...

Mel is a masterful storyteller and speaker who transforms leadership lessons into unforgettable experiences. His talks blend humor, vivid metaphors, and practical strategies, delivered with a plain-spoken charm that captivates audiences.

Season 2: National Youth Forum 2024 - ReconciliationFrom July 3-7, 60 Indigenous and non-Indigenous youth (50 participants / 10 leaders) gathered in Ottawa from each province and territory to engage in meaningful discussions and activities towards Reconciliation. This Forum provided a safe and inclusive platform for young Canadians to share their perspectives and ideas on this very important subject. Youth engaged in enriching in-person learning activities throughout the region, including visits to Mādahòki Farm, Zibi, and the Adaawe Indigenous Business Hub alongside workshops, discussions, ...

We are living through times of rapid change. New technology has affected almost every area of our lives — so why should the way we do business stay the same? Can new technology take the guesswork out of knowing what your customer really wants? What can neuroscience teach us about how consumers make decisions? And what does the ‘age of the customer’ really mean for your business? Real people, practical insights and good business. The Experience Effect — a podcast about doing business in the experience economy. Hosted by Andrew Birmingham & brought to you by SAP.