Showing titles in Customer Service
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Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- Written by: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
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In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
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Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Release Date: 14-03-14
- Language: English
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₹504.38 or free with 30-day trial
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The One-Percent Edge
- Small Changes That Guarantee Relevance and Build Sustainable Success
- Written by: Susan Solovic, Ray Manley
- Narrated by: Cassandra Campbell
- Length: 7 hrs and 37 mins
- Unabridged
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Solid profits, a strong brand, steady customers - all of these can vanish when market shifts disrupt business as usual. So how do you keep from losing ground? How do you stay a step ahead of competitors? The solution is surprisingly straightforward: innovate tweak by tweak.
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The One-Percent Edge
- Small Changes That Guarantee Relevance and Build Sustainable Success
- Narrated by: Cassandra Campbell
- Length: 7 hrs and 37 mins
- Release Date: 20-02-18
- Language: English
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₹671.06 or free with 30-day trial
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Customer Care Excellence
- How to Create an Effective Customer Focus
- Written by: Sarah Cook
- Narrated by: Karen Cass
- Length: 10 hrs and 56 mins
- Unabridged
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Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.
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Customer Care Excellence
- How to Create an Effective Customer Focus
- Narrated by: Karen Cass
- Length: 10 hrs and 56 mins
- Release Date: 30-11-17
- Language: English
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Bold
- How to Be Brave in Business and Win
- Written by: Shaun Smith, Andy Milligan
- Narrated by: Matthew Lloyd Davies
- Length: 10 hrs and 22 mins
- Unabridged
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More than ever before business success depends on standing out from the crowd and delivering authentic experiences that turn your customers into advocates for your business. Bold tells the stories of 14 companies that prove that brand building is now about completely rethinking the customer experience and redefining the relationship you have with your customers. Each inspiring story is told by the executives involved who were brave enough to pursue audacious goals, challenge industry norms and win.
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Bold
- How to Be Brave in Business and Win
- Narrated by: Matthew Lloyd Davies
- Length: 10 hrs and 22 mins
- Release Date: 27-11-17
- Language: English
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Lead Right for Your Company's Type
- How to Connect Your Culture with Your Customer Promise
- Written by: William E. Schneider
- Narrated by: Tom Parks
- Length: 7 hrs and 36 mins
- Unabridged
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From turf wars to low morale, most companies attempt to cure what ails them with the latest management fad - and fail. They are treating the symptoms while ignoring the true problem. Success starts with knowing the kind of business you're really in.
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Lead Right for Your Company's Type
- How to Connect Your Culture with Your Customer Promise
- Narrated by: Tom Parks
- Length: 7 hrs and 36 mins
- Release Date: 29-08-17
- Language: English
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Customer Obsessed
- A Whole Company Approach to Delivering Exceptional Customer Experiences
- Written by: Eric Berridge
- Narrated by: Tim Andres Pabon
- Length: 7 hrs and 13 mins
- Unabridged
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Companies who define success through business outcomes and put customers at the center of their business realize sustainable, continuous growth. Customer experience is a key driver of technical innovation and business success - Customer Obsessed teaches companies how to leverage it across all levels of their organizations to sustain competitive advantage in the digital era. Customer Obsessed provides a comprehensive road map to help you build a better, more innovative business.
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Customer Obsessed
- A Whole Company Approach to Delivering Exceptional Customer Experiences
- Narrated by: Tim Andres Pabon
- Length: 7 hrs and 13 mins
- Release Date: 29-06-17
- Language: English
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Co-Create
- How Your Business Will Profit from Innovative and Strategic Collaboration
- Written by: David Nour
- Narrated by: David Nour
- Length: 9 hrs and 46 mins
- Unabridged
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What if your customers had a vested interest in guiding your company toward greater success? What if your employees had a personal as well as professional commitment to elevating your organization? Imagine how different your results would be if investors, vendors, and even analysts treasured the relationships they have built with you. Most important...is your company capable of setting aside a bit of its own self-interest to become part of dramatically more rewarding collaborative effort?
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Co-Create
- How Your Business Will Profit from Innovative and Strategic Collaboration
- Narrated by: David Nour
- Length: 9 hrs and 46 mins
- Release Date: 30-05-17
- Language: English
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More is More
- How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
- Written by: Blake Morgan
- Narrated by: Caroline H. McLaughlin
- Length: 5 hrs and 13 mins
- Unabridged
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Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. The companies that embrace a "more is more" philosophy work harder and go further to ensure that their customers have a positive experience.
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More is More
- How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
- Narrated by: Caroline H. McLaughlin
- Length: 5 hrs and 13 mins
- Release Date: 30-05-17
- Language: English
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Beyond Advertising
- Creating Value Through All Customer Touchpoints
- Written by: Yoram "Jerry" Wind, Catharine Findiesen Hays
- Narrated by: Karen Saltus
- Length: 8 hrs and 40 mins
- Unabridged
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The fundamental relationships among brands, media, and people are being transformed, and just as we try to adapt, along comes a new disruption. Are you and your organization prepared to deal with today's unprecedented speed and scope of technological change? Beyond Advertising provides a business transformation road map for an aspirational future, based on the insights of more than 200 of the world's most forward-thinking executives, innovators, and academics, all grappling with today's unique challenges and opportunities.
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Beyond Advertising
- Creating Value Through All Customer Touchpoints
- Narrated by: Karen Saltus
- Length: 8 hrs and 40 mins
- Release Date: 09-05-17
- Language: English
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The Zombie Business Cure
- How to Refocus Your Company's Identity for More Authentic Communication
- Written by: Julie C. Lellis PhD, Melissa Eggleston
- Narrated by: Nicol Zanzarella
- Length: 7 hrs and 5 mins
- Unabridged
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Does your business feel lifeless in today's fast-paced marketplace? Tired of struggling to stand out? Can't seem to clarify your message? You may be a zombie and not even know it. Zombies are confused, haphazard, and indistinguishable. Businesses act like zombies when empty communications alienate customers, supporters, and partners. The Zombie Business Cure gets to the heart of many communication problems: identity.
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The Zombie Business Cure
- How to Refocus Your Company's Identity for More Authentic Communication
- Narrated by: Nicol Zanzarella
- Length: 7 hrs and 5 mins
- Release Date: 03-03-17
- Language: English
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Magnetic
- The Art of Attracting Business
- Written by: Joe Calloway
- Narrated by: Don Hagen
- Length: 4 hrs and 11 mins
- Unabridged
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Magnetic: The Art of Attracting Business is a look at how consistently successful businesses are able to attract a steady and ever-increasing flow of customers. This innovative text examines a range of simple, powerful strategies that businesses of any size or type can use to attract new customers. The key is to do those things that harness the power of the single most important factor in buying decisions: positive word of mouth and referrals from happy existing customers.
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₹458.27 or free with 30-day trial
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Real Time
- Preparing for the Age of the Never Satisfied Customer
- Written by: Regis McKenna
- Narrated by: uncredited
- Length: 3 hrs and 55 mins
- Unabridged
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Are you ready for the age of the never satisfied customer? McKenna explains how to manage companies in the "real time" world, drawing upon his experience as an entrepreneur and his work with over 300 start-ups.
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Real Time
- Preparing for the Age of the Never Satisfied Customer
- Narrated by: uncredited
- Length: 3 hrs and 55 mins
- Release Date: 16-12-99
- Language: English
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₹378.16 or free with 30-day trial
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The Relationship Engine
- Connecting with the People Who Power Your Business
- Written by: Ed Wallace
- Narrated by: Tom Parks
- Length: 5 hrs and 8 mins
- Unabridged
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Relationships hold companies together and fuel future growth. From connecting with customers to forging high-performing teams, success depends on everyone working well together. Yet many leaders prioritize potential relationships and take established ones for granted. They shouldn't. Research reveals that these core relationships are often the weakest...and can prove more vital than missed networking opportunities.
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The Relationship Engine
- Connecting with the People Who Power Your Business
- Narrated by: Tom Parks
- Length: 5 hrs and 8 mins
- Release Date: 07-12-16
- Language: English
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The Profit of Kindness
- How to Influence Others, Establish Trust, and Build Lasting Business Relationships
- Written by: Jill Lublin
- Narrated by: Karen Saltus
- Length: 5 hrs and 10 mins
- Unabridged
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When kindness becomes your primary goal, everything changes: how you look at life, what you get from it, and how others interact with and relate to you. The Profit of Kindness will help you master the art of building trusting, long-lasting relationships through open, nonadversarial interchanges that result in mutually beneficial outcomes.
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The Profit of Kindness
- How to Influence Others, Establish Trust, and Build Lasting Business Relationships
- Narrated by: Karen Saltus
- Length: 5 hrs and 10 mins
- Release Date: 03-02-17
- Language: English
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Human Sigma
- Managing the Employee-Customer Encounter
- Written by: John H. Fleming Ph.D., Jim Asplund
- Narrated by: Tom Parks
- Length: 7 hrs and 43 mins
- Unabridged
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This book offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to drive success by effectively managing the moments when employees interact with customers. Based on research spanning 10 million employees and 10 million customers around the globe, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it.
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Human Sigma
- Managing the Employee-Customer Encounter
- Narrated by: Tom Parks
- Length: 7 hrs and 43 mins
- Release Date: 29-11-16
- Language: English
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Zingerman's Guide to Giving Great Service
- Treating Your Customers Life Royalty
- Written by: Ari Weinzweig
- Narrated by: Ari Weinzweig
- Length: 2 hrs and 51 mins
- Unabridged
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Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably listened to at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan?
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Zingerman's Guide to Giving Great Service
- Treating Your Customers Life Royalty
- Narrated by: Ari Weinzweig
- Length: 2 hrs and 51 mins
- Release Date: 03-02-05
- Language: English
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₹377.18 or free with 30-day trial
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Secret Sauce
- How to Pack Your Messages with Persuasive Punch
- Written by: Harry Mills
- Narrated by: Tom Parks
- Length: 2 hrs and 14 mins
- Unabridged
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When it comes to messaging, what worked in the past won't work today. Our noisy, digital world has undermined our ability to focus. For a message to grab attention and persuade, it now has to pass the SAUCE test and be: Simple, Appealing, Unexpected, Credible, and Emotional. Secret Sauce shows you how to transform unconvincing messages into compelling copy.
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Secret Sauce
- How to Pack Your Messages with Persuasive Punch
- Narrated by: Tom Parks
- Length: 2 hrs and 14 mins
- Release Date: 21-02-17
- Language: English
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Come trasformare un reclamo in opportunità
- Written by: Adriano Gall
- Narrated by: Andrea Sartori, Fabio Zulli, Federica Toti,
- Length: 3 hrs
- Unabridged
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Questo audiolibro si rivolge a imprenditori, dipendenti e responsabili d'azienda che si trovano di fronte a difficoltà di gestione del proprio business - perdita di clienti, calo del profitto, riduzione dei volumi - e all'incapacità di correggere gli errori che hanno portato alla situazione critica. Lo scopo è quello di fornire le migliori tecniche di problem solving utilizzate nelle aziende più fiorenti del mondo, nonché gli strumenti pratici per avviare un percorso di miglioramento che coinvolga tutti i livelli dell'organizzazione, dai più bassi ai più alti.
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Come trasformare un reclamo in opportunità
- Narrated by: Andrea Sartori, Fabio Zulli, Federica Toti, Alessandro Lussiana, Seby Genova
- Length: 3 hrs
- Release Date: 06-06-17
- Language: italian
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₹378.16 or free with 30-day trial
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Es muss ja nicht gleich Liebe sein
- Besser verkaufen mit Glaubwürdigkeit und Sympathie
- Written by: Gabriele Stöger, Hans Stöger
- Narrated by: Cathrin Bürger
- Length: 7 hrs and 8 mins
- Unabridged
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In sechs Stufen zu besseren Verkaufsergebnissen. Wer seinem Kunden wie einem Gegner begegnet, darf sich über seine Verkaufsergebnisse nicht wundern. Heuchler verkaufen schlechter. Gabriele Stöger und Hans Stöger zeigen in diesem Buch, dass es auch anders geht. Die Dienstleistung kann in vielen Bereichen optimiert und verbessert werden. Produkte und Dienstleistungen gut zu verkaufen, bedeutet nicht, mit Tricks zu arbeiten, sondern Service und Verkauf kundenfreundlicher zu gestalten. Mit positiver Einstellung und Sympathie werden nicht nur die Verkaufsergebnisse besser, auch die Kunden werden zufriedener.
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Es muss ja nicht gleich Liebe sein
- Besser verkaufen mit Glaubwürdigkeit und Sympathie
- Narrated by: Cathrin Bürger
- Length: 7 hrs and 8 mins
- Release Date: 01-07-19
- Language: german
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Gute Verkäufer machen es sich leicht
- Besser verkaufen mit Menschenkenntnis
- Written by: Gabriele Stöger, Hans Stöger
- Narrated by: Sandra Yvonne Heinrichs
- Length: 4 hrs and 16 mins
- Unabridged
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Ratschläge und Tipps zum Thema: Verkaufen leicht gemacht! Verkaufen ist hart, denn nicht jeder Kunde springt auf die Ratschläge und Tipps eines Verkäufers gleich gut an. Trotzdem fordern Unternehmen und Verkaufsleiter gleichermaßen immer und immer wieder, auch in schwierigen Zeiten die Verkaufszahlen zu steigern. Dieses Hörbuch beweist: Wer es sich leichter macht, ist ein guter Verkäufer. Weniger Fachkenntnis und Fleiß entscheiden über den Erfolg, sondern vor allem Menschenkenntnis.
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Gute Verkäufer machen es sich leicht
- Besser verkaufen mit Menschenkenntnis
- Narrated by: Sandra Yvonne Heinrichs
- Length: 4 hrs and 16 mins
- Release Date: 01-07-19
- Language: german
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₹504.38 or free with 30-day trial
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