Showing results by author "David Jaffe" in All Categories

Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a "relationship" with your company's customer service department, or do they simply want to purchase your products or services so they can put them to use?

They were four exceptional soldiers, a new generation asked to save an army that had been hollowed out after Vietnam. They became the Army's most influential generals in the crucible of Iraq. Collectively, their lives tell the story of the Army over the last four decades and illuminate the path...

They were four exceptional soldiers, a new generation asked to save an army that had been hollowed out after Vietnam. They became the Army's most influential generals in the crucible of Iraq. Collectively, their lives tell the story of the Army over the last four decades and illuminate the path...

The world needs changing—and you’re just the person to do it! It’s a matter of cultivating the inner resources you already have. If you are serious about working for social justice and change, this book will help you bring your most compassionate, wise, and courageous self to the job...

Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips - and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strategy and, in many industries, the key to business success.  

Introduce el modelo Me2B, en el cual se cumple la máxima, "el cliente tiene el control". Ofrece una mirada detallada a la manera en que las organizacioles fundamentales de los clientes y les proporciona experiencias excepcionales, lo que transforma las transforma y optimiza.