Showing results by author "David Jaffe" in All Categories
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The Best Service Is No Service
- How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
- Written by: Bill Price, David Jaffe
- Narrated by: Jim Bond
- Length: 10 hrs and 11 mins
- Abridged
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Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a "relationship" with your company's customer service department, or do they simply want to purchase your products or services so they can put them to use?
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The Best Service Is No Service
- How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
- Narrated by: Jim Bond
- Length: 10 hrs and 11 mins
- Release Date: 29-04-08
- Language: English
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Regular price: ₹1,008.00 or 1 Credit
Sale price: ₹1,008.00 or 1 Credit
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iTu cliente manda!
- Written by: Bill Price, David Jaffe
- Narrated by: Adriana Sananes
- Length: 9 hrs and 47 mins
- Unabridged
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Introduce el modelo Me2B, en el cual se cumple la máxima, "el cliente tiene el control". Ofrece una mirada detallada a la manera en que las organizacioles fundamentales de los clientes y les proporciona experiencias excepcionales, lo que transforma las transforma y optimiza.
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iTu cliente manda!
- Narrated by: Adriana Sananes
- Length: 9 hrs and 47 mins
- Release Date: 26-06-21
- Language: spanish
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Regular price: ₹795.00 or 1 Credit
Sale price: ₹795.00 or 1 Credit
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Your Customer Rules!
- Delivering the Me2B Experiences that Today's Customers Demand
- Written by: Bill Price, David Jaffe
- Narrated by: Steven Cooper
- Length: 7 hrs and 4 mins
- Unabridged
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Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips - and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strategy and, in many industries, the key to business success.
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Your Customer Rules!
- Delivering the Me2B Experiences that Today's Customers Demand
- Narrated by: Steven Cooper
- Length: 7 hrs and 4 mins
- Release Date: 27-07-20
- Language: English
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Regular price: ₹668.00 or 1 Credit
Sale price: ₹668.00 or 1 Credit
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