Showing results by author "Renee Evenson" in All Categories

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a...

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In...

Você pode escolher seus amigos, mas não pode escolher com quem trabalha. Organizado por tipos de personalidade e comportamentos, este audiolivro ajudará você a se destacar como alguém que valoriza relações sólidas e honestas no trabalho. Muitas vezes, manter relações saudáveis no ambiente profissional é mais desafiador do que o trabalho em si. Em algum momento, encontraremos colegas carreiristas, colaboradores incompetentes e chefes abusivos, ou teremos que lidar com nossos próprios erros.