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The word conquer has changed meaning for Bryan Anderson. As a U.S. army sergeant in Iraq, it meant taking down the enemy. After becoming Iraq’s fourth triple amputee from a roadside explosive, what he had to conquer got a bit more personal. On October 23, 2005, the moment Bryan looked down and realized he no longer had legs, he cracked a joke. It was a tragedy that could break many, but Bryan transformed it into something positive, something that propelled him forward.

Change is constant in the NDIS. To thrive, providers need more than good intentions, they need strong leadership, reliable systems, and a mindset for innovation. This no-fluff, real-world guide is designed especially for service providers who are passionate about supporting people with disabilities but are feeling the pressure of constant change.