Showing results by narrator "Vanessa Hart" in All Categories

Whether it's among colleagues at lunch or an audience of 1000, a leader's role is to move and inspire others. It's not only the big occasions that test a leader's mettle, but the little ones as well - in a casual conversation in the elevator, in phone calls, or one of many incidental, seemingly "insignificant" interactions in everyday work life. Written by one of the world's leading communications coaches, Speaking as a Leader shows you how to make the most of your daily communications, creating a presence on the job as a genuine and constant leader. 

Parents act as a mirror to show a child who she or he is. Throughout childhood there will be other mirrors, but children inevitably return to the reflection in that original mirror in order to determine their goodness, importance, and self-worth. In Healing Your Emotional Self, Beverly Engle offers her highly effective Mirror Therapy program to help you reject the distorted images your parents either intentionally or unintentionally projected onto you.

In an online and social media world, measurement is the key to success. If you can measure your key business relationships, you can improve them. Even though relationships are "fuzzy and intangible", they can be measured and managed - with powerful results. Measure What Matters explains simple, step-by-step procedures for measuring customers, social media reputation, influence and authority, the media, and other key constituencies.

In Mindful Leadership, you'll learn how to draw on inner reserves through mindfulness meditation, a tool you can use to achieve focus and clarity, reduce stress, and develop the presence of mind to meet any number of challenges.  

Aspiring and seasoned leaders have been trained to manage their leadership communication in many important ways. And yet, all their efforts to communicate effectively can be derailed by even the smallest nonverbal gestures such as the way they sit in a business meeting, or stand at the podium at a speaking engagement.

The Google Resume is the only book available on how to win a coveted spot at Google, Microsoft, Apple, or other top tech firms. Gayle Laakmann McDowell worked in Google Engineering for three years, where she served on the hiring committee and interviewed over 120 candidates. She interned for Microsoft and Apple, and interviewed with and received offers from 10 tech firms. If you're a student, you'll learn what to study and how to prepare while in school, as well as what career paths to consider.

Continuous improvement, understanding complex systems, and promoting innovation are all part of the landscape of learning challenges today's companies face. Amy Edmondson shows that organizations thrive, or fail to thrive, based on how well the small groups within those organizations work. In most organizations, the work that produces value for customers is carried out by teams, and increasingly, by flexible team-like entities.

Toxic Workplace! is the first book to tackle the underlying systems issues that enable a toxic person to create a path of destruction in an organization, pervading others' thoughts and energies, even undermining their very sense of well-being. Based on all-new research with over 400 leaders, many from the Fortune 500 list, this book illustrates how to manage existing toxic behaviors, create norms that prevent the growth or regrowth of toxic environments, and ultimately design organizational communities of respectful engagement. 

Dr. Le-Bucklin's parenting book is the first by a pediatrician who is also a mother of twins. No other pregnancy and parenting book for multiples offers this unique and much-needed perspective. Twins 101 features practical advice and well-researched information. From maintaining a healthy twin pregnancy to meeting the daily challenge of caring for twins, Twins 101 guides families through each stage with insightful tips, practical advice, useful resources, and inspirational stories. 

Learn about the Coach's Stance, the Four Phases of Coaching, and much more. 

People wanting basic advice about stocks, bonds, mutual funds, retirement planning, and tax strategies are often frustrated by information overload. Picking the right book seems as daunting as deciding what to do with their savings and investments. Investing 101: Updated and Expanded removes both roadblocks, putting people on a path that they can understand and stick with. Kristof is renowned for taking the mystery and anxiety out of investing by keeping choices manageable

 The New Edge in Knowledge captures the most practical and innovative practices to ensure organizations have the knowledge they need in the future and, more importantly, the ability to connect the dots and use knowledge to succeed today. 

A business' current customer base needs to be considered among the company's most valuable assets. Discover the practical tools to preserve and grow this asset and boost your business by tapping into The Hidden Power of Your Customers. Existing customers are the key to ongoing business growth. They are the people who already know you and buy from you. Yet too many businesses allow their existing customers their least expensive, most easily acquired sales to slip away. Don't let this happen to you!   

A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations. Crafting the Customer Experience for People Not like You explains how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized customer service.  

This collection of unabridged, unforgettable tales, written by some of science fiction's most esteemed authors, pays homage to one of the genre's most cherished story types. Whether time travel stories leap forward in time or slip into the past, they remain popular with fans.

USA Today best-selling author Susan Krinard continues the saga of Touch of the Wolf and Once a Wolf in this dark, compelling new novel of a tortured man with werewolf blood - and the beautiful hypnotist who vows to heal his wounded soul.

When his sovereign - and best friend - was killed, Ehren, first of the King's Guard, had been sent far away on a wild goose chase by the First Level Ministry. When a First Level wizard orders him to find and neutralize the dead king's next of kin, Ehren is determined to find them - and guard them with his life!

When an old friend buys a trench coat and opens his own detective agency, PI Cat DeLuca sees a train wreck coming. Everything Billy Bonham knows about being a private eye he learned from Humphrey Bogart. And that’s just enough to make him dangerous. The bungling detective is in way over his head on a case involving murder and a stolen pair of Marilyn Monroe’s dazzling diamond earrings. His outrageous client, Cristina McTigue, is pursued by men who want her dead. Five minutes after meeting the woman, Cat would cheerfully kill her too.

When Blaine Kendricks discovers strangers in Shadow Hollers, she thinks they've come to trade. She couldn't be more wrong. When Dacey Childers comes to Shadow Hollers, Blaine's family thinks he's there to hunt game. They couldn't be more wrong. When the Annekteh come to Shadow Hollers, they think the isolated community living there has no way to resist their invasion.

What does a woman do when she discovers her husband is an incurable cheater? If she’s Cat DeLuca, she launches the Pants on Fire Detective Agency. Now Cat does what two years of unholy matrimony taught her to do: she catches cheaters. When a client, Cleo Jones, shoots her cheating husband’s bum full of buckshot, he disappears, taking her money, dog, and sister with him. Private Investigator Cat DeLuca promises to retrieve the dog and money if her client stops shooting at Walter.