Conflict Intelligence

Brought to you by Penguin. From the former director of GCHQ, learn the methodology used by the British intelligence agencies to reach judgements, establish the right level of confidence and act decisively. Intelligence officers discern the truth. They gather information - often contradictory or...

Brought to you by Penguin. A prescient, thoughtful and chilling examination of the current state of the world If there are lessons from history, now is the time when we need to heed them, so that we do not end up in another Great Power war because of the fatal combinations of jingoism, fear...

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the...

The New York Times bestselling author debunks the myths of what makes great leaders and effective teams, revealing the simple habits that help leaders unlock team intelligence. Ever wonder why some of our most effective leaders aren’t known for the skills we’ve been told are essential for...

Course objectives: Define and discuss the six essential aspects of empathy—a scientifically validated human function that can be cultivated in order to improve our relationships and quality of life Discuss an empathic guide to emotions including the three basic levels of emotions, the...

International bestselling author and behavior expert Joe Navarro helps you successfully navigate the business world by understanding what your boss and coworkers are really thinking. Why is it that some people have all the elements of success—education, skills, integrity, motivation—but...

In The Emotional Intelligence Skills Workbook, psychologists Matthew McKay and Stephanie Catella draw from emotion efficacy therapy (EET) and acceptance and commitment therapy (ACT) to offer a wealth of practical skills you can use to navigate difficult conversations effectively while maintaining your relationships. You'll learn what emotional intelligence (EI) is, and why strengthening it can help you overcome conflict with others.

Renowned motivational speaker, teacher, and storyteller Brit Barron offers a path to holding on to our deepest convictions without losing relationships with the people we love. “This book is so needed in a time when we are fresh off cancel culture and ready for a new way to process and...

Bloomsbury presents Putin's Wars by Mark Galeotti, read by David Sibley. THE FINANICAL TIMES – BEST BOOKS OF 2022 'The prolific military chronicler and analyst Mark Galeotti has produced exactly the right book at the right time.' – The Times A history of how Putin and his conflicts have...

Present is an essential deep dive into absentee fatherhood, the obstacles and stigmas that exasperate it, the dads who want to reconnect with their children, and what it takes for families to start healing—from the co-founder of Fathers’ UpLift “Dr. Daniels, one of the nation’s foremost...

Read by the author. A leadership playbook for making customer experience a core aspect of your business. In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In...

Random House presents the audiobook edition of One False Move by Robert Goddard, read by Fiona Hampton and Alistair Petrie. What value can be put on a human mind? How Joe Roberts does what he does is a mystery. He has a brain that seems able to outperform a computer. To a games company like...

Sunset, 8 June 1982, East Falkland. Eight specially trained Royal Marines infiltrate Goat Ridge, a long rocky hilltop between Mount Harriet and Two Sisters which are occupied by a battalion of 600 Argentine infantry. Their daring mission was to hide out in hostile territory, reconnoiter the...

Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn't enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers an array of self-assessment tools...

When Harriet Lerner began work on her book The Dance of Anger at the Menninger Clinic nearly 30 years ago, there were no books on this subject. Today it is a classic in the field. Now with the audio learning program Harriet Lerner on Anger, this distinguished psychologist shows how women can...

At times in our careers, we face conversations that bring out tense emotions. Our instinct may be to avoid them entirely, but engaging in challenging conversations can create opportunities to build stronger work relationships, teams, and organizations. This book will help you learn how to communicate productively under stress, offer and accept critical feedback, and ensure teams walk away from challenging conversations feeling united.