Jeff Toister
AUTHOR

Jeff Toister

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Jeff Toister's first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service. Today, he helps leaders build service cultures. He's written five books including The Service Culture Handbook. Over five million people have taken one of his video-based training courses on LinkedIn Learning. Jeff has been recognized by Global Gurus as one of the top 30 customer experience in the world.
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  • The Service Culture Handbook cover art
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    ₹504.38 or free with 30-day trial

    Free with 30-day trial
  • Service Failure cover art
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    • Service Failure

    • The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
    • Written by: Jeff Toister
    • Narrated by: Walter Dixon
    • Length: 5 hrs and 39 mins
    • Release Date: 06-11-12
    • Language: English
    • Not rated yet

    ₹504.38 or free with 30-day trial

    Free with 30-day trial