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The Power of Moments
- Why Certain Experiences Have Extraordinary Impact
- Narrated by: Jeremy Bobb
- Length: 6 hrs and 24 mins
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The Power of Moments
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Publisher's Summary
The New York Times best-selling authors of Switch and Made to Stick explore why certain brief experiences can jolt, elevate and change us - and how we can learn to create such extraordinary moments in our life and work.
What if a teacher could design a lesson that he knew his students would remember 20 years later? What if a doctor or nurse knew how to orchestrate moments that would bring more comfort to patients? What if you had a better sense of how to create memories that matter for your children? Many of the defining moments in our lives are the result of accident or luck - but why leave our most meaningful, memorable moments to chance when we can create them?
In The Power of Moments, Chip and Dan Heath explore the stories of people who have created standout moments, from the owners who transformed an utterly mediocre hotel into one of the best-loved properties in Los Angeles by conjuring moments of magic for guests, to the scrappy team that turned around one of the worst elementary schools in the country by embracing an intervention that lasts less than an hour.
Filled with remarkable tales and practical insights, The Power of Moments proves we all have the power to transform ordinary experiences into unforgettable ones.
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What listeners say about The Power of Moments
Average Customer RatingsReviews - Please select the tabs below to change the source of reviews.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Kriti Trivedi
- 22-08-22
People remember how you make them feel
People may not remember what you say or write to them, but they will surely remember how you made them feel. This book is very hands-on with more actionable things. If you are a thinker and frequent book reader, you might not think all sections are new ( I guess that is normal). However, what I love about this book is this book helps me to convert my knowledge and attitude to real-time practices. This is one of those happy reads that I will revisit.
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Overall4 out of 5 stars
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Performance4 out of 5 stars
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Story4 out of 5 stars
- Saurabh
- 04-07-22
Very interesting book
An interesting book about the power of moments and how to look at things differently.
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Overall5 out of 5 stars
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Story5 out of 5 stars
- Deepak R.
- 25-05-22
from bore to adore
Initially 30 minutes or so I felt I pick the wrong book, since I am a firm believer that Never Judge a book by its cover, I continued & I found the treasure.
this book is full of breakthrough ideas of defining moments... highly recommended 👌 👍
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story4 out of 5 stars
- Anonymous User
- 15-11-21
Truth, bare truth
Excellent book. Explains one key concept with some good examples and practical insights. Elevation, Pride, insight and connections… let’s put that to use.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Gags Cooper
- 04-12-19
Made me think what I have been missing!
This booking is one of the defining books for me in my life. Never thought that some moments in life can be so life changing. Thank you for capturing the moments and giving us this book.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Subodh Gadgil
- 06-10-19
Insightful
I conduct free sessions for small businesses. I train them on various aspects of management. One of the difficult concept for them is understanding how they can wow the customers. This book has greatly simplified that for me.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Amazon Customer
- 07-11-19
Great book!
Great insight on what makes some moments more meaningful than others. Provides a nice framework on how to create more meaningful moments for yourself and others.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- ANDRE
- 29-07-19
Straight to the point!
Moments can be defined by elevation , pride, insight or connection (EPIC). Some moments might have some, all or one of those. People tend to remember only the good parts of an event. For instance if you rate a experience throughout the day with an average of 6, but with peaks of 9 and 10, probably you would rate it as a 9,5 after a while and not a 6. This is due to a psychological characteristic we have.
There are also some times of moments. A milestone, a transition or a pit. An experience did on having your hand on a cold bucket for 60 seconds was worst rated than a 60 seconded followed by a warmer (but still cold) for additional 15 seconds. This is because we value a transition.
People tend not to think to make good moments. There is for example a first day experience where John Deere put the name of the new hire on the screen at the entrance, put a sign next to the table and sent a video from the CEO. Banks for example could do it for a first account opening for a young, a reminder when someone marries or buys a house. Fit bit for example gives trophy for small achievements.
To improve customer experience companies need to fill the pits and create peak moments. Most of the companies are good at filling the pits (which is an important thing to do) but few focus on creating peaks. There is a study that it’s a better financial decision to improve the positive experience than eliminating bad ones. But most of the companies and even in personal life, people tendo to ignore it. This is a task where you need effort, planning and execution. The John Deere experience for example, not all the countries implemented it even with all the planning already done. There are some people that need a trauma like a disease to start worrying on creating moments. Don’t be one of them!
For creating a peak moment you should improve the censorial experience (sounds, touch and smell), raise the stakes and to break the script. For this, you should break it strategically and you should know in detail the script before hand. It’s also important to please not only the clients but also your team. The preat a manger cafe house had the strategy to give free things on the employee decision on whom they liked more. It’s also important to it not to be a expected surprise. It’s harder for companies that have frequent clients (like the cafe).
Psychologically our minds also tends to stretch surprise moments. Most of the moments we rank as more important happens between the ages of 15 to 30. This is where most of the thing are new (having kids, marring, job, etc). A study proved that showing several pictures of brow boots and one red alarm clock. Each picture was showed for the same period, but people tend to say the alarm was showiness more time. This is why it’s also important to break the script and create surprises. This was the case for Vf company, a fashion conglomerate, that instead of having their annual meeting with a ppt presentation, they made outside events (with the purpose of innovating).
Another strategy for crystallizing the truth is to make the people to have their insights. CLST, had a program to reduce open door defecation. They gave free samples of a urinators but because of a cultural behavior they didn’t used it. The strategy was to dramatize and make them understand it by themselves. The person started asking questions and ultimately gave a glass of water with a hair that was put into shit and comparing with flies on the food. Another case made employees that had good product but hard to use, to actually use the product and understand why it was difficult (the insights came from them selves). Another test, asks teachers what they wanted their students to remember from their classes. Most said they wanted they to keep the interest on the subject and the love for math, history, etc (and not a specific formula or specific things). But when they were asked what they did to make that happen, a silent came at the room.
Also, to test your limits you should sometimes stretch your experiences and to know you better. A menthol should push with support and guidance and the mentee should stretch.
To create moments of recognition, it should personal. It can’t be some rule or create an awkward moment.
To create a moment of pride you can use recognition, as said before, but also with multiplying milestones and practice courage. Courage a moment of pride, but it’s difficult to practice it in real life. That’s why you need to be prepared for these moments (like on a anti drugs group for teenagers, they prepared the students on how to recuse drugs in a party - it is also important because one brave person can make a crowd to stand up).
For milestones we should think on better motivating milestones like instead of losing weight, prefer fitting in a certain dress.
Purpose is better than passion. This is because it creates a connection between people.
To create a bonding moment, it’s not necessary a long period of time. For having a important moment, you should have responsiveness: understanding, validating and caring. The engagement of parents in a certain school began when they had personal home visits of 1 hour before the school period started. They made questions on the participation of parents on the kids school life (understanding), making they see the truth asking what they wanted for their kids (caring) and how many time they were spending to achieve that (bringing the truth). After this experiment , the parents attendance to annual meetings boomed.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Marcus Chacos
- 27-03-19
Brilliant!
Wow, I have had some great breakthroughs and Insights. And enjoyable, energizing and thought provoking listen.
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Overall3 out of 5 stars
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Performance5 out of 5 stars
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Story3 out of 5 stars
- Ras
- 11-02-18
touchy stories for service business
This book has disappointed me a bit as I was expecting more enlightening discussions. Some sections of the book are interesting but often it does not impress. Many of the points raised in the book are also common sense. There are a few original points only. It involves a lot of touchy stories. The authors are good at telling some meaningful stories but that is all...
25 people found this helpful
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Overall5 out of 5 stars
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Performance5 out of 5 stars
- Review Bot
- 05-07-18
Powerful book
Loved it. Really positive book that makes you stop and think about the briefest of interactions we have with people and what they can mean to us and them.
9 people found this helpful
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Amazon Customer
- 21-01-18
Brilliant
I have become a big fan of all of chip and Dan heath's books. This is another great book I learnt so much from
3 people found this helpful
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Overall4 out of 5 stars
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Performance3 out of 5 stars
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Story3 out of 5 stars
- Mrs
- 09-01-18
Good but not origional ideas
I enjoyed this book, but found little original in the ideas but the conclusions are a nice way to organise your approach to training
3 people found this helpful
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Overall4 out of 5 stars
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Performance4 out of 5 stars
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Story4 out of 5 stars
- papapownall
- 04-06-21
We feel more alive when life is not certain
Chip Heath (professor of Organizational Behavior) and his brother Dan Heath have written this shortish but clever book which describes how short moments in time can have a long lasting impact of people and their lives. Moments are, apparently, what makes life meaningful and this book describes ways in which surprise techniques can be used to influence behaviour, for example the John Deere company has developed a "first day" experience for its new hires that is designed to make a positive first impression. We can achieve our goals by splitting them down into milestones and turning it into a game by introducing playfulness. We all feel alive when life is not totally certain and, whilst I found that there was nothing groundbreaking in this book, it was an entertaining read which I enjoyed.
2 people found this helpful
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Lina Arbelaez
- 28-06-18
inspiring
un libro que enriquece la vida y el corazón desde muchas perspectivas laboral: personal, familiar, de pareja, en el ámbito educativo, deportivo y todos los demás aspectos donde uno quiera hacer de cada momento un momento especial
2 people found this helpful
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Ducarta
- 04-11-19
One of the best Books I've read this year
I will certainly have to re-listen and update this review but for now it's enough to say this book is immensely valuable to anyone looking to understand and harness the power of powerful moments.
A must buy.
1 person found this helpful
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- TD
- 09-09-19
We can all take something away from this book
You will look at moments differently after listening to this. That is a good thing
1 person found this helpful
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- AGGELOS IOAKIMIDES
- 15-03-19
Can be appllied today
I really have trouble writing the slightest review without mentioning cliches such as creating a fuller life understanding the world relationship in a better way now. So I’m just going to say that this book is excellent and inspiring positive change, in a practical way, with steps, and at the end of every chapter summaries that help material sink in. Good work!
1 person found this helpful
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Kes
- 11-03-19
Inspiring
This book gave me the inspiration to make positive decisions in my business. They may be small in comparison to big companies but they will make a difference to our staff team and the children and families with disabilities who we support.
1 person found this helpful
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Overall4 out of 5 stars
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Performance5 out of 5 stars
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Story4 out of 5 stars
- Bilbo Swaggins
- 27-12-19
Ideas worth sharing
The Power of Moments
Discusses how moments within people’s lives are more impactful than others. Each chapter covers elements of what makes moments powerful with the help of stories from multiple individuals to drive the point across. These individuals/stories are about those who tackled the stock standard and did more to deliver epic moments. Like… make something out of nothing, or a mundane task into something great.
It spoke indirectly to leaders, and discusses ways of improving one’s self, to affect others for the better. The power of moments is a nice audiobook to listen to. It wasn't boring. and discusses elements of how you can empower those you influence within a power position like from a perspective of a teacher, mentor or manager etc. I found it insightful and handy.
It had 4 major elements it discusses in the book, ironically some sort of short hand of the word **E.P.I.C** which stands for “_Elevation, Pride, insight, connection_” when you master those 4 things you can make an powerful moment that someone will remember for a life time.
Can’t remember why I got this audiobook, but I enjoyed it.
4 people found this helpful
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Adrian
- 21-02-18
inspiring
Inspiring! loved the stories and examples of moments - small, large, unexoected, created - which changed lives.
4 people found this helpful
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Anonymous User
- 12-06-18
Life Changing
I could not stop reading this and now cannot stop recommending it to everyone.
This is a book I will come back to again and again as it has both personal, professional and social impact.
Thank you
3 people found this helpful
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Michael H
- 22-04-22
Amazing insights
I was a little sceptical about this book, I wasn't sure what I would get from it but I found it to be a deeply throught provoking book.
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Overall5 out of 5 stars
- Anonymous User
- 08-03-22
Insightful
The Narrator was easy to listen to and the content is insightful and positive. A wonderful resource I will recommend to others.
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Overall5 out of 5 stars
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Performance4 out of 5 stars
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Story5 out of 5 stars
- KM
- 13-02-22
As everyone says - incredible!
I love how practical the Heath brothers make their books so that you can see the model in action and start applying it straight away. I’m heading back to the beginning of the book with a pad and paper in my hand.
The reader was a too slow for me so I played it on 1.2x speed.
Thanks also for the resources they provide on their website (listed at the end of the book).
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Ross
- 12-07-21
Put this on Repeat
What a fantastic book. I thoroughly enjoyed listening to this book for it well written lessons for business and life. Definitely one to put on repeat.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- A. Lo
- 09-10-20
Fantastic resource
Love the heath brothers and their books.
I have learned much about how they weave lessons and using stories throughout to highlight lessons learned.
Worth reading and listening.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Amazon Customer
- 27-05-20
A MUST READ!
if you are here just like I was looking for a very interesting book to read and learn something useful for your life, business and overall interaction with people, this is the book for you! tackle it!!! AMAZING!
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Jas Mar
- 04-10-19
Worth a listen
Loved it. Powerful messages, delivered effectively. I will be listening to this again and hopefully be able to use some of the advice given. Thank you to the authors.