In this episode of ADP HR{preneur}'s Grit & Wisdom series, Dr. Kristen Cooper shares how prioritizing relationships over transactions helped her grow her business through referrals and word-of-mouth. She discusses the power of human connection, lessons from building her practice, and simple ways business owners can create lasting client loyalty.

• [00:58] Make Your Clients Matter
• [02:06] Building a Business from an Unmet Need
• [03:33] From Side Hustle to Full-Time Business
• [04:37] 100% Organic Growth Through Word-of-Mouth
• [05:48] The Power of Human Connection in an AI World
• [07:52] What Keeps a Successful Business Owner Up at Night
• [10:01] Practical Ways to Build Stronger Client Relationships

This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.

ADP, the ADP logo, HR{preneur}, RUN Powered by ADP and Always Designing for People are registered trademarks of ADP, Inc and its affiliates. All other marks are the property of their respective owners. Copyright © 2026 ADP, Inc. All rights reserved.

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What are your numbers telling you? In this episode of HR{preneur}, Deepti Mendiratta, Vice President of Clover Restaurant, shares how small business owners can use data to make smarter decisions about hiring, staffing, inventory, and growth. Learn which metrics matter most, how to spot meaningful trends, and how reporting insights can help you make more confident, data-driven decisions.

• [01:40] Why Data Matters for Small Business Success
• [02:42] The Metrics That Matter Most
• [03:30] Hiring and Staffing Smarter
• [05:00] Improving Hours, Scheduling, and Labor Costs
• [05:34] Inventory, Products, and Revenue Insights
• [06:30] Planning for Seasonal Growth
• [07:15] Making Growth Decisions with Confidence

Today's episode is brought to you by Clover. Integrated with the RUN Powered by ADP® system, Clover helps you manage payments, payroll, and operations from one connected system. Learn more at adp.com/clover.

This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.

ADP, the ADP logo, HR{preneur}, RUN Powered by ADP and Always Designing for People are registered trademarks of ADP, Inc and its affiliates. All other marks are the property of their respective owners. Copyright © 2026 ADP, Inc. All rights reserved.

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In this episode of HR{preneur}, we explore how small employers can get started with AI, identify meaningful uses for it, evaluate vendors, involve employees in the process, and maintain the human connection that drives business success. Learn practical steps for adopting AI thoughtfully, responsibly, and with confidence.

• [01:27] Why Small Businesses Aren't Behind on AI
• [01:50] Taking an Intentional Approach to AI
• [02:34] Risks of Waiting Too Long to Adopt AI
• [03:08] Examples of AI Use by Small Employers
• [04:30] What to Look for When Evaluating AI Solutions and Vendors
• [06:15] Why and How Employees Can Help Shape AI Use
• [07:34] Maintaining Culture, Trust, and Human Connection
• [09:25] How to Get Started with AI

This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.

ADP, the ADP logo, HR{preneur}, RUN Powered by ADP and Always Designing for People are registered trademarks of ADP, Inc and its affiliates. All other marks are the property of their respective owners. Copyright © 2026 ADP, Inc. All rights reserved.

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What if the biggest threat to your business isn't losing customers, but overlooking the responsibilities behind the scenes? In this episode of HR{preneur}'s Grit & Wisdom series, Tina Brenn, founder of Tina Brenn Bookkeeping, shares why understanding compliance, payroll, tax, and administrative requirements is critical to long-term success. Tina discusses common mistakes small business owners make, the costly consequences of missing key obligations, and practical steps to help protect and grow a business with confidence.

• [01:46] From Corporate Accounting to Entrepreneurship
• [02:54] The Tax-Time Scramble: Why Small Businesses Fall Behind
• [03:28] LLCs, S Corps, Annual Reports, and Other Critical Requirements
• [04:35 ] How Missed Filings Lead to Fines, Penalties, and Lost Financing Opportunities
• [05:40] Where Business Owners Should Start When Compliance Feels Overwhelming
• [06:12] Simple First Steps to Stay Compliant and Avoid Future Problems

This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.

ADP, the ADP logo, HR{preneur}, RUN Powered by ADP and Always Designing for People are registered trademarks of ADP, Inc and its affiliates. All other marks are the property of their respective owners. Copyright © 2026 ADP, Inc. All rights reserved.

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For some employers, HR may sound like something only larger companies need. But the reality is, once you hire employees, you’re managing responsibilities around compliance, payroll, workplace policies, employee relations, hiring, retention, and more. And if those responsibilities aren’t handled carefully, they can create real risk for the business.

• [01:35] What HR Really Means for Small Employers
• [03:42] Compliance and Reducing Business Risk
• [04:28] Hiring and Onboarding Best Practices
• [05:34] Employee Handbooks and Workplace Policies
• [07:36] Employee Relations, Retention, and Management Support
• [08:52] Preparing for Growth with HR
• [11:58] HR First Steps and Key Takeaways

This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.

ADP, the ADP logo, HR{preneur}, RUN Powered by ADP and Always Designing for People are registered trademarks of ADP, Inc and its affiliates. All other marks are the property of their respective owners. Copyright © 2026 ADP, Inc. All rights reserved.

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Introducing Grit & Wisdom, a new mini-series from HR{preneur} by ADP®, where small businesses are invited to share their experiences of the grit it takes to succeed and the wisdom gained along the way. In this episode, hear from Tamara Fisher, founder of Right Way Permit Services, Inc., about how resilience is often less about having all the answers and more about refusing to give in when obstacles arise.

• [02:00] Meet Tamara Fisher & Her Winning Advice
• [03:10] The Journey Behind Right Way Permit Services
• [05:20] Why We Never Quit
• [07:05] Making Decisions Without Overthinking
• [08:05] Taking Action Before Having All the Answers
• [09:05] Gratitude, Resilience & Problem-Solving
• [12:47] Final Advice for Business Owners

This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.

ADP, the ADP logo, HR{preneur}, RUN Powered by ADP and Always Designing for People are registered trademarks of ADP, Inc and its affiliates. All other marks are the property of their respective owners. Copyright © 2026 ADP, Inc. All rights reserved.

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In this episode of HR{preneur}, we break down state-mandated retirement plans, including who they impact, what’s required, and how to choose between state programs and your own plan.

We’ll also cover key compliance risks, and how to turn retirement benefits into a strategic advantage.

Whether you’re navigating new rules or refining your benefits strategy, this episode can help you move forward with confidence.

• [01:28] What are state-mandated retirement plans?
• [02:10] Who is impacted—and where
• [02:52] What compliance actually looks like
• [03:38] The risks of non-compliance
• [04:03] State plan vs. employer-sponsored plan
• [04:57] Why this matters beyond compliance

Today's episode is brought to you by ADP Retirement Services.

Looking for ways to support your employees' financial future? ADP offers retirement plan options designed for businesses of all sizes, along with tools and support that can help simplify plan administration.

With payroll integration, retirement planning resources, and flexible plan options, ADP can help you create a retirement benefits experience that works for your business and your team.

Learn more at: https://bit.ly/44uBcHc

This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.

ADP, the ADP logo, HR{preneur}, RUN Powered by ADP and Always Designing for People are registered trademarks of ADP, Inc and its affiliates. All other marks are the property of their respective owners. Copyright © 2026 ADP, Inc. All rights reserved.

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Maintaining personnel files may seem straightforward, but a misstep can create compliance gaps and risk for small businesses. Join us as we cover some best practices for managing employee records and review common pitfalls to avoid.

• [00:43] Personnel file maintenance: An essential HR practice
• [02:18] What should and should not be stored in personnel files
• [04:41] Employee access and state‑specific considerations
• [05:26] Retention practices and common areas of risk

This content is based on generally accepted HR practices, is advisory in nature, and does not constitute legal advice or other professional services. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This content is current as of the published date.

ADP, the ADP logo, HR{preneur}, RUN Powered by ADP and Always Designing for People are registered trademarks of ADP, Inc and its affiliates. All other marks are the property of their respective owners. Copyright © 2026 ADP, Inc. All rights reserved.

Privacy at ADP