In our conversation, we discuss our approach to a patient-centric approach to healthcare and the importance of saying "yes" to every patient's needs. The philosophy of always saying "yes" to patients, even if it means going the extra mile is paramount at One Health and we think it should be a pillar of the entire healthcare industry. It is not only our job but our duty to be advocates for our patients and ensure every one of them gets the care they deserve. At OneHealth, we aim to restore faith in the healthcare system through exceptional service by providing multiple touchpoints and flavors of saying "yes" – in-person visits, virtual visits, home visits, and more. We are in the business of prioritizing what's best for the patient, not just what's convenient. We are building a team and operations focused on delivering a seamless "yes" experience at every step of our patients healthcare journey.

In our conversation, we explore how OneHealth is reimagining primary care through a patient-centric approach and leveraging digital tools to enhance the sacred doctor-patient relationship. Specifically: The challenges posed by traditional electronic health records (EHRs) and the need to prioritize face-to-face interactions; OneHealth's mission to keep the doctor-patient relationship sacred and transformational. We will do this by going over the three non-negotiables for delivering exceptional care: maximizing longevity, providing the best human experience, and reducing suffering. This discussion also includes how digital tools should support, not hinder, the doctor-patient relationship as well as discussing the need to reinvent healthcare delivery by focusing on modern primary care and seamless integration with specialists and facilities. Finally, we will go over our vision for a healthcare ecosystem centered around helping people live longer, having the best human experience, and reducing suffering. These all play into one of our core philosophies which we call the big “V” or Value in healthcare. Instead of a transactional doctor's visit; our patients have an experience with our providers where they feel valued and heard.

Transactional Medicine vs. Genuine Medicine

Today we discuss the profound impact of adopting a holistic, patient-centered approach to healthcare, as opposed to the traditional transactional model. The transactional model treats patients as isolated cases, addressing specific symptoms without considering the broader context of their lives. Genuine medicine takes a transformational approach, viewing patients as whole individuals and addressing their physical, emotional, and social well-being. One Health emphasizes the importance of building long-term relationships with patients, fostering trust, and understanding their unique circumstances. We Integrate a team-based approach, with seamless collaboration between our primary care providers and specialists; which can significantly enhance the patient experience. We are embracing technology, such as telemedicine and electronic medical records, facilitating genuine care by enabling real-time communication and data sharing. We also discuss how addressing provider burnout is crucial to maintaining a compassionate and patient-centered healthcare system. This discussion underscores the need for a paradigm shift in healthcare, moving away from a purely transactional model and towards a more holistic, transformational approach that prioritizes the overall well-being of patients.

Pillar Introduction

In our conversation, we explore the eight pillars of OneHealth and how they interconnect, with a focus on provider burnout. Consumerism, Integration, Growth, Provider wellness, Education, Operations, Value and Health Equity are the key pillars on which we are founded. In this episode we dive deeper into each pillar and how they all connect with each other to create a patient experience that not only is different from our traditional healthcare system but is a transformation in healthcare that takes away the transactional patient relationship. Our approach to healthcare brings back the times where a patient felt valued, heard, and seen by their providers. We have created innovative approaches that prevent provider burnout and bring back a sacred relationship between patient and provider. At OneHealth our number one goal is to improve our patients day to day lives and increase longevity. Our eight pillars are exactly what the traditional healthcare system is not only missing but ignoring. These include the importance of addressing provider burnout through innovative approaches, the importance of delivering value-based care, and the commitment to health equity and access for all.

In this discussion we are given a behind the scenes look at Dr.Sharawy’s passion for Healthcare. His drive for service and helping others is not only the core of what he does but what we all at One health do. We have so many physicians within our facilities that have the same drive, passion and energy for helping others. Our mission is to provide for our patients, not fill out a chart and send you to a specialist. Dr.Cook also discusses his drive for Healthcare and the inspiration he takes from his family and how he got into the healthcare industry. This inspiration and drive from the very top of our company trickles down to all the other physicians in our facilities, our nurses, our physician assistant’s, all the way down to our office staff. We are passionate about helping as many people as we can to have an amazing healthcare experience and produce longevity within our patients.

Today we explore a path towards achieving equitable and affordable healthcare for all. The importance of treating every patient equally, regardless of insurance status or socioeconomic background is at the forefront of our provider’s minds. We understand the limitations of temporary or mobile healthcare solutions and the need for sustainable, longitudinal care models. The economic and societal costs of the current fragmented healthcare system is something we separate ourselves from. Our patients mean everything to us and we do everything in our power to get them the care they deserve. We have a vision for a "big V" value-based care model that prioritizes quality, outcomes, and cost-effectiveness. The role of primary care-centric, patient-centric models in lowering healthcare costs and improving access is desperately needed in today’s healthcare system. The need for systemic change to create a more efficient, equitable, and sustainable healthcare system is needed now more than ever. We are taking the first steps to a new healthcare reality.

At One Health, our mission is rooted in the collective experiences and aspirations of our founding providers, who have dedicated their careers to delivering compassionate, evidence-based care while prioritizing provider wellness and patient-centered value. Our mission statement embodies three core principles: Delivering Value to the individual, laser focus on provider wellness, and a for all mission. At the heart of our mission is the belief that true

healing occurs when providers take the time to truly see and understand their patients as human beings. We encourage our providers to connect with patients on a deeper level, fostering trust and empathy by acknowledging the "color of their eyes'' – a metaphor for recognizing the whole person beyond just their medical data. By prioritizing provider wellness, delivering patient-centered value, and upholding a "for all" mission, One Health aims to restore the essence of human connection in healthcare, empowering our providers to serve their communities with compassion, excellence, and an unwavering commitment to holistic care.

Education and Integration

Today we dive deep into two of our eight pillars of One Health's approach to healthcare, emphasizing education, integration, and preventative care. The importance of educating patients on their health conditions, treatment plans, and preventative measures to empower them in their healthcare journey is non-negotiable for our providers. We ensure every patient leaves our facility with a complete understanding of their health situation. The need for integration between primary care physicians, specialists, and hospitals to ensure seamless communication and coordination of care is evident in our healthcare system today. We as primary care specialists are advocates for our patients and spearhead their care by helping to navigate a confusing healthcare system. The value of preventative healthcare in promoting longevity and reducing the burden on the healthcare system is something we at One Health are very familiar with; it is our duty as your healthcare provider to not only make your day to day a better experience, but to increase longevity for our patients. The challenges of navigating the siloed nature of the current healthcare system is something no patient should do alone and the need for a patient-centric, integrated approach is what we fulfill for all of our patients.