Chris Goss is the Director of Hospitality, Operations, and Human Resources at Heirloom Hospitality in Vermont, where he oversees people, culture, and guest experience across the organization. With more than four years in this role, and over 30 years of restaurant hospitality experience before that, Chris blends strategic HR leadership with hands-on operational expertise to help build engaged teams and memorable hospitality experiences.

Passionate about "awakened" hospitality, he focuses on values-driven leadership, staff development, and creating workplaces where people feel seen, supported, and able to do their best work. On this episode, Chris shares lessons from a career spent at the intersection of service, operations, and human connection—and how thoughtful HR can transform both employee and guest journeys.

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Today's sponsors:

-

Restaurant Technologies — the leader in automated cooking oil management. Their Total Oil Management solution is an end-to-end closed loop automated system that delivers, monitors, filters, collects, and recycles your cooking oil eliminating one of the dirtiest jobs in the kitchen.. Automate your oil and elevate your kitchen by visiting rti-inc.com or call 888-779-5314 to get started!

-

Restaurant Systems Pro - Lower your prime cost by $1,000, and get paid $1,000 with the Restaurant Systems Pro 30-Day Prime Cost Challenge. If you successfully improve your prime cost by $1,000 or more compared to the same 30-day period last year, Restaurant Systems Pro will pay you $1,000. It's a "reverse guarantee."

Let's make 2026 the year your restaurant thrives.

-

US Foods®. Running a restaurant takes MORE than great food—it takes reliable deliveries, quality products, and smart tools. US Foods® helps you make it. Ready to level up?

Visit: usfoods.com/expectmore.

-

Guest contact info:

• Email: christopherleegoss@gmail.com -OR- chris@henofthewood.com

Thanks for listening! Rate the podcast, subscribe, and share!

Jordan Ware and Cindi Kozak are the chef-and-general manager team behind Frankie's in Burlington, Vermont, a 70-seat, seafood-forward, farm-to-table restaurant in the former Penny Cluse Café space that has quickly become one of the most talked-about new spots in the country. After years working together at Hen of the Wood—Jordan as executive chef and Cindi as general manager and wine buyer—they struck out on their first solo venture, building a warm, "fine but friendly" dining room that bridges casual and special-occasion hospitality while spotlighting New England farms, fisheries, and producers. Jordan, a Culinary Institute of America graduate originally from Bennington, Vermont, leads an ever-changing, adventurous menu that works directly with local farmers and a small fishmonger to keep the food deeply tied to place, while Cindi, who came to Burlington for Champlain College, curates the wine and cocktail programs with an emphasis on sustainable, personality-driven bottles and classic-but-not-stuffy drinks. Together they see Frankie's as a civic investment in downtown Burlington and a joyful, community-driven "day-to-day place," where the next generation of Vermont hospitality can experiment with new ideas, support producers, and still feel like a neighborhood restaurant.

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Today's sponsors:

-

Restaurant Technologies — the leader in automated cooking oil management. Their Total Oil Management solution is an end-to-end closed loop automated system that delivers, monitors, filters, collects, and recycles your cooking oil eliminating one of the dirtiest jobs in the kitchen.. Automate your oil and elevate your kitchen by visiting rti-inc.com or call 888-779-5314 to get started!

-

Restaurant Systems Pro - Lower your prime cost by $1,000, and get paid $1,000 with the Restaurant Systems Pro 30-Day Prime Cost Challenge. If you successfully improve your prime cost by $1,000 or more compared to the same 30-day period last year, Restaurant Systems Pro will pay you $1,000. It's a "reverse guarantee."

Let's make 2026 the year your restaurant thrives.

-

US Foods®. Running a restaurant takes MORE than great food—it takes reliable deliveries, quality products, and smart tools. US Foods® helps you make it. Ready to level up?

Visit: usfoods.com/expectmore.

-

Today's guest recommends:

• Toast

Guest contact info:

• Email: cindi@frankiesvt.com
• Instagram: @frankiesvt
• Website: https://www.frankiesvt.com

Thanks for listening! Rate the podcast, subscribe, and share!

Eric Scheffer is the Founder and CEO of The Scheffer Group, based in Asheville, North Carolina. Eric comes from a family that worked in the entertainment business in NYC and LA and he too joined them in that business at a young age. Eventually, he decided to pivot to restaurateur. Eric opened his first restaurant in Asheville in 2000 and has owned 7 concepts in the city since then. Today, The Scheffer Group consists of 2 Vinnie's neighborhood Italian locations, 1 Jettie Rea's Oyster House location, and 1 Gan Shan Neighborhood Asian location.

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Subscribe on YouTube: https://youtube.com/restaurantunstoppable

Subscribe to our email newsletter: https://www.restaurantunstoppable.com/

Today's sponsors:

-

Restaurant Technologies — the leader in automated cooking oil management. Their Total Oil Management solution is an end-to-end closed loop automated system that delivers, monitors, filters, collects, and recycles your cooking oil eliminating one of the dirtiest jobs in the kitchen.. Automate your oil and elevate your kitchen by visiting rti-inc.com or call 888-779-5314 to get started!

-

Cerboni - Cerboni is an all-in-one financial solution for restaurants. Reliable tax preparation & Business incorporation. Seamless Payroll and compliance report. Strategic CFO Services That Drive Business Growth. Detailed, custom reporting for complete financial clarity. Dedicated support for restaurants & Multi-location businesses. End-to-end financial management under one roof.

-

US Foods®. Running a restaurant takes MORE than great food—it takes reliable deliveries, quality products, and smart tools. US Foods® helps you make it. Ready to level up?

Visit: usfoods.com/expectmore.

-

Today's guest recommends:

• ScheduleFly

Guest contact info:

• Email: eric@thescheffergroup.com

Thanks for listening! Rate the podcast, subscribe, and share!

Philip Bollhoefer is the Vice President of Food & Beverage at Parks Hospitality Group based in Raleigh, North Carolina. Starting in 2008, Parks Hospitality Group opens, owns, and operates hotels in North Carolina, South Carolina, Tennessee, and Georgia. When Philip joined in 2016 they owned 6 hotels and today they own 12.

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Subscribe on YouTube: https://youtube.com/restaurantunstoppable

Subscribe to our email newsletter: https://www.restaurantunstoppable.com/

Today's sponsors:

-

Restaurant Technologies — the leader in automated cooking oil management. Their Total Oil Management solution is an end-to-end closed loop automated system that delivers, monitors, filters, collects, and recycles your cooking oil eliminating one of the dirtiest jobs in the kitchen.. Automate your oil and elevate your kitchen by visiting rti-inc.com or call 888-779-5314 to get started!

-

Restaurant Systems Pro - Lower your prime cost by $1,000, and get paid $1,000 with the Restaurant Systems Pro 30-Day Prime Cost Challenge. If you successfully improve your prime cost by $1,000 or more compared to the same 30-day period last year, Restaurant Systems Pro will pay you $1,000. It's a "reverse guarantee."

Let's make 2026 the year your restaurant thrives.

-

US Foods®. Make running your foodservice operation easier and more efficient with solutions from US Foods®. Utilize a suite of digital tools, like the all-in-one foodservice app MOXē®, and enjoy exclusive access to quality Exclusive Brands products. Learn how partnering with US Foods helps you get more out of your business by visiting www.usfoods.com/expectmore

-

Guest contact info:

• Website: https://parkshotels.com

Thanks for listening! Rate the podcast, subscribe, and share!

Elizabeth Tilton is the Founder and CEO of Oyster Sunday and OS BENEFiTS. Based in both New Orleans and NYC and founded in 2019, Oyster Sunday is a hospitality consulting agency for independent F&B businesses. Consider them your thought partner or an extension of your in-house team, whether you're launching a business or currently operating one. The company is currently rolling out their Oyster Sunday HR department. OS BENEFiTS seeks to help your team get affordable health insurance and wellness benefits built for hospitality companies and organizations.

Join RULibrary: www.restaurantunstoppable.com/RULibrary

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Set Up your RUEvolve 1:1: www.restaurantunstoppable.com/evolve

Subscribe on YouTube: https://youtube.com/restaurantunstoppable

Subscribe to our email newsletter: https://www.restaurantunstoppable.com/

Today's sponsors:

-

Restaurant Technologies — the leader in automated cooking oil management. Their Total Oil Management solution is an end-to-end closed loop automated system that delivers, monitors, filters, collects, and recycles your cooking oil eliminating one of the dirtiest jobs in the kitchen.. Automate your oil and elevate your kitchen by visiting rti-inc.com or call 888-779-5314 to get started!

-

Restaurant Systems Pro - Lower your prime cost by $1,000, and get paid $1,000 with the Restaurant Systems Pro 30-Day Prime Cost Challenge. If you successfully improve your prime cost by $1,000 or more compared to the same 30-day period last year, Restaurant Systems Pro will pay you $1,000. It's a "reverse guarantee."

Let's make 2026 the year your restaurant thrives.

-

US Foods®. Make running your foodservice operation easier and more efficient with solutions from US Foods®. Utilize a suite of digital tools, like the all-in-one foodservice app MOXē®, and enjoy exclusive access to quality Exclusive Brands products. Learn how partnering with US Foods helps you get more out of your business by visiting www.usfoods.com/expectmore

-

Guest contact info:

• Email: elizabeth@oystersunday.com
• Oyster Sunday website: https://www.oystersunday.com
• OS Benefits website: https://osbenefits.co

Thanks for listening! Rate the podcast, subscribe, and share!

Leonard Botello is the owner and Pit Master of Truth BBQ, which currently has two locations in Houston and Brenham, TX. Leonard grew up in restaurants with his family and went on to study Biology at A&M. He pivoted to BBQ when he had his first real eye-opening experience with craft BBQ. In 2015 he opened the first Truth BBQ in Brenham, Texas and in 2019 he opened the second location in Houston.

Join RULibrary: www.restaurantunstoppable.com/RULibrary

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Subscribe on YouTube: https://youtube.com/restaurantunstoppable

Subscribe to our email newsletter: https://www.restaurantunstoppable.com/

Today's sponsors:

-

Restaurant Technologies — the leader in automated cooking oil management. Their Total Oil Management solution is an end-to-end closed loop automated system that delivers, monitors, filters, collects, and recycles your cooking oil eliminating one of the dirtiest jobs in the kitchen.. Automate your oil and elevate your kitchen by visiting rti-inc.com or call 888-779-5314 to get started!

-

Cerboni - Cerboni is an all-in-one financial solution for restaurants. Reliable tax preparation & Business incorporation. Seamless Payroll and compliance report. Strategic CFO Services That Drive Business Growth. Detailed, custom reporting for complete financial clarity. Dedicated support for restaurants & Multi-location businesses. End-to-end financial management under one roof.

-

US Foods®. Make running your foodservice operation easier and more efficient with solutions from US Foods®. Utilize a suite of digital tools, like the all-in-one foodservice app MOXē®, and enjoy exclusive access to quality Exclusive Brands products. Learn how partnering with US Foods helps you get more out of your business by visiting www.usfoods.com/expectmore

-

Today's guest recommends:

• Toast
• Restaurant 365
• Paycom
• MarginEdge

Guest contact info:

• Website: https://truthbbq.com

Thanks for listening! Rate the podcast, subscribe, and share!

Ope Amosu is the chef/owner of ChòpnBlọk located in Houston, Texas. Ope began his career working in oil and gas all over the globe. The son of Nigerian parents, Ope found that no matter where he travelled, it was difficult to get Nigerian food and find the local Nigerian culture. So, in 2017 he decided he should open a West African/Nigerian food restaurant in Houston. He began with private dinners and then held "restaurant takeovers" and in 2018 opened up in a food hall to great success. In 2022, the first standalone ChòpnBlọk opened.

Join RULibrary: www.restaurantunstoppable.com/RULibrary

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Set Up your RUEvolve 1:1: www.restaurantunstoppable.com/evolve

Subscribe on YouTube: https://youtube.com/restaurantunstoppable

Subscribe to our email newsletter: https://www.restaurantunstoppable.com/

Today's sponsors:

Restaurant Technologies — the leader in automated cooking oil management. Their Total Oil Management solution is an end-to-end closed loop automated system that delivers, monitors, filters, collects, and recycles your cooking oil eliminating one of the dirtiest jobs in the kitchen.. Automate your oil and elevate your kitchen by visiting rti-inc.com or call 888-779-5314 to get started!

-

Cerboni - Cerboni is an all-in-one financial solution for restaurants. Reliable tax preparation & Business incorporation. Seamless Payroll and compliance report. Strategic CFO Services That Drive Business Growth. Detailed, custom reporting for complete financial clarity. Dedicated support for restaurants & Multi-location businesses. End-to-end financial management under one roof.

-

US Foods®. Make running your foodservice operation easier and more efficient with solutions from US Foods®. Utilize a suite of digital tools, like the all-in-one foodservice app MOXē®, and enjoy exclusive access to quality Exclusive Brands products. Learn how partnering with US Foods helps you get more out of your business by visiting www.usfoods.com/expectmore

-

Restaurant Systems Pro - Lower your prime cost by $1,000, and get paid $1,000 with the Restaurant Systems Pro 30-Day Prime Cost Challenge. If you successfully improve your prime cost by $1,000 or more compared to the same 30-day period last year, Restaurant Systems Pro will pay you $1,000. It's a "reverse guarantee."

Let's make 2026 the year your restaurant thrives.

Today's guest recommends:

• Toast
• Restaurant 365
• Cerboni
• OpenTable

Guest contact info:

• Instagram: @o.amosu
• Website: https://chopnblok.co

Thanks for listening! Rate the podcast, subscribe, and share!

FoodServiceIQ is based in Austin, Texas and helps specifically independant restaurants reduce food costs by an average of 5-7% on a 100% performance basis. To use their services, please email Eric at eric@restaurantunstoppable.com to get the best deal! Also, we get a commission this way, which greatly helps the mission and the podcast thrive into the future!

Join RULibrary: www.restaurantunstoppable.com/RULibrary

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Today's sponsors:

Meez: Are you a chef, owner, operator, or manage recipes in professional kitchens? meez is built just for you. Organize, share, prep, and scale recipes like never before. Plus, engineer your menu in real-time and get accurate food costs. Sign up for free today and get 2 FREE months of invoice processing as a listener of the Restaurant Unstoppable Podcast. Visit getmeez.com/unstoppable to learn more.

-

Restaurant Systems Pro - Lower your prime cost by $1,000, and get paid $1,000 with the Restaurant Systems Pro 30-Day Prime Cost Challenge. If you successfully improve your prime cost by $1,000 or more compared to the same 30-day period last year, Restaurant Systems Pro will pay you $1,000. It's a "reverse guarantee."

Let's make 2026 the year your restaurant thrives.

Guest contact info:

• Email Eric at eric@restaurantunstoppable.com to ensure RU gets recognition!
• Check out their website: https://www.foodserviceiq.com

Thanks for listening! Rate the podcast, subscribe, and share!