The next evolution of mortgage field services is being built on technology—smarter tools, better data, and innovations that reshape how work gets done. In this episode of NAMFS UNLOCKED, we explore the solutions that are improving accuracy, reducing turnaround times, and strengthening quality control across the industry.Join us as Eric Miller, Keith O'Donnell, Kelly Gooden, and Matt Zoldowski discuss:The technologies and features that could most improve accuracy and cycle times in field operationsHow organizations are using automation, data analytics, and AI to enhance compliance and oversightReal stories of technology solving long-standing challenges in vendor networksThe “next big thing” that could reshape inspections, preservation work, and condition reportingWhether you’re a servicer, field partner, tech provider, or industry stakeholder, this episode provides a forward-looking view into what’s coming next—and how innovation can strengthen operations across the entire servicing chain.🎧 Listen now and stay ahead of the technology curve.

The strength of our industry depends on the strength of the people doing the work.

In this episode of UNLOCKED, we explore how retention, training, and trust form the foundation of a stable and sustainable vendor network in mortgage field services.Join us as Eric Miller, Caela Oslund, and Tom Cutsinger discuss:

• Why vendors leave the industry—and what’s helping keep them engaged
• How policy, pricing, and partnership structures can evolve to create more stability
• Training and onboarding approaches that make a real impact on quality and long-term retention
• The role associations like NAMFS can play in addressing workforce shortages, improving safety, and elevating contractor morale

Whether you're a servicer, field partner, AMC, preservation company, or industry stakeholder, this episode provides a grounded, practical look at strengthening our workforce—and building the future of field services together.

In this episode of UNLOCKED, we tackle one of the most important drivers of performance in mortgage field services: alignment. When servicers and field partners share clear definitions, consistent communication, and measurable accountability, results improve—and relationships get stronger.

We dig into the real-world gaps that cause friction and rework, and explore practical ways to improve collaboration across the servicing chain, including:

How servicers and field partners can better align on “quality,” “timeliness,” and “completion”

The role transparency plays in building trust through data, reporting, and technology

A real example of how improved communication or a process change strengthened a client relationship

What we would redesign in client expectations to better reflect field realities

Whether you’re a servicer, investor, asset manager, field services company, or vendor partner—this conversation is focused on clear standards, stronger partnerships, and better outcomes.

Panelists - Eric Miller, Nickie Bigenho, and Talia Ramirez