The next evolution of mortgage field services is being built on technology—smarter tools, better data, and innovations that reshape how work gets done. In this episode of NAMFS UNLOCKED, we explore the solutions that are improving accuracy, reducing turnaround times, and strengthening quality control across the industry.Join us as Eric Miller, Keith O'Donnell, Kelly Gooden, and Matt Zoldowski discuss:The technologies and features that could most improve accuracy and cycle times in field operationsHow organizations are using automation, data analytics, and AI to enhance compliance and oversightReal stories of technology solving long-standing challenges in vendor networksThe “next big thing” that could reshape inspections, preservation work, and condition reportingWhether you’re a servicer, field partner, tech provider, or industry stakeholder, this episode provides a forward-looking view into what’s coming next—and how innovation can strengthen operations across the entire servicing chain.🎧 Listen now and stay ahead of the technology curve.

The strength of our industry depends on the strength of the people doing the work.

In this episode of UNLOCKED, we explore how retention, training, and trust form the foundation of a stable and sustainable vendor network in mortgage field services.Join us as Eric Miller, Caela Oslund, and Tom Cutsinger discuss:

• Why vendors leave the industry—and what’s helping keep them engaged
• How policy, pricing, and partnership structures can evolve to create more stability
• Training and onboarding approaches that make a real impact on quality and long-term retention
• The role associations like NAMFS can play in addressing workforce shortages, improving safety, and elevating contractor morale

Whether you're a servicer, field partner, AMC, preservation company, or industry stakeholder, this episode provides a grounded, practical look at strengthening our workforce—and building the future of field services together.

In this episode of UNLOCKED, we tackle one of the most important drivers of performance in mortgage field services: alignment. When servicers and field partners share clear definitions, consistent communication, and measurable accountability, results improve—and relationships get stronger.

We dig into the real-world gaps that cause friction and rework, and explore practical ways to improve collaboration across the servicing chain, including:

How servicers and field partners can better align on “quality,” “timeliness,” and “completion”

The role transparency plays in building trust through data, reporting, and technology

A real example of how improved communication or a process change strengthened a client relationship

What we would redesign in client expectations to better reflect field realities

Whether you’re a servicer, investor, asset manager, field services company, or vendor partner—this conversation is focused on clear standards, stronger partnerships, and better outcomes.

Panelists - Eric Miller, Nickie Bigenho, and Talia Ramirez

In this episode of UNLOCKED: A NAMFS Podcast, the conversation turns to technology and innovation—how the right tools, platforms, and data strategies are reshaping the mortgage field services landscape.

Industry leaders share which recent solutions have delivered measurable improvements in quality, speed, and decision-making, and where existing systems still fall short. The discussion dives into photo validation, routing, bid accuracy, and fraud prevention, offering realistic fixes that can raise performance and trust across portfolios.

Guests also discuss the evolving role of AI in preservation, revealing one high-impact use case worth adopting now—and one to approach with caution.

Key takeaway: Innovation doesn’t have to be complex; it starts with using data, technology, and collaboration to make better decisions every day.

Moderator - Kellie Chambers

Panelists - Caela Lakios and Eric Miller

In this episode of UNLOCKED: A NAMFS Podcast, we explore how clear communication and alignment can transform relationships across the mortgage field services network — from clients and vendors to the associations that connect them.

Guests share insights on the most common breakdowns in collaboration and offer simple, proven ways to prevent them. From proactive updates and structured dispute resolution to defining timing norms that reduce friction, this episode provides actionable takeaways every professional can use.

Listeners will also hear real-world stories where thoughtful, early communication turned potential escalations into positive outcomes — proving that strong partnerships are built on transparency, consistency, and respect.

Key takeaway: When the industry communicates clearly, everyone moves forward together.

Moderator - Kellie Chambers

Panelists - Lenny Iodice, Jason Radzyminski, Eric Miller

On October 21, 2025, a field service professional was shot and killed while performing work at a property in Stafford County, Virginia—a tragedy that shook the mortgage field services community.

In this episode, NAMFS brings together Kris Schneider, Scott Gifford, and Kellie Chambers for a frank discussion about safety in our industry—what’s preventable, what must change, and how every company can better protect its workforce.

They share insights on:

The most common preventable safety risks in field work

A recent near-miss incident and how it reshaped safety protocols

Three safety standards that should be universal across all clients

How to balance production goals with real-world safety

This episode is more than a reaction—it’s a movement toward awareness, accountability, and action.

In this episode of UNLOCKED: A NAMFS Podcast, we explore how strong preservation practices protect far more than just properties. Field service professionals share real-world stories where their work helped safeguard communities, prevent blight, and uphold neighborhood safety and perception.

The discussion also dives into the role of empathy and communication in field work — how respect and understanding can coexist with enforcement and compliance. Guests reflect on what it means to bring humanity into every inspection and preservation visit, and how community-minded practices can create measurable, lasting impact.

Key takeaway: True preservation is about people — protecting homes, neighborhoods, and the pride that binds them together.

Moderator: Kellie Chambers

Panelists: Chad Rulo, Micah Price, Eric Miller

In this episode of NAMFS UNLOCKED, host Kellie Chambers sits down with Chelsea Gadoury, Eric Miller, and Suzanne Phillips to explore how NAMFS membership fuels collaboration, education, and industry growth.

They discuss why they joined NAMFS, how to balance protecting business interests while contributing to collective progress, and the small steps every member can take to get involved.
Discover how shared knowledge leads to better outcomes for homeowners, communities, and investors — and why engagement truly unlocks the value of our industry.

🎧 Listen now and be part of the conversation that’s shaping the future of mortgage field services.
#NAMFSUnlocked #MortgageFieldServices #Collaboration #Education #NAMFSMembers