You know your improvement project needs someone's support. They don't know you, they're busy, and you're about to ask for their time. So where do you start?

Consultant Alex Gumery explores the often-overlooked skill of gaining entry with new stakeholders, sharing practical lessons from his own improvement journey.

From understanding what matters for the other person, to building trust over time, he reveals why successful engagement is rarely won in a single conversation, and how a thoughtful approach can turn initial scepticism into lasting collaboration.

More resources:

• How to Start Your Improvement Habit
• The Who, the Why and the How of Engaging Stakeholders
• The Importance of Great Stakeholder Engagement to Power Improvement

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If improvement is everyone's responsibility, why does problem solving so often end up belonging to a select few?

Consultant Niall Coney explores what stops people taking ownership of improvement, including barriers within systems, measures and management habits that often go unseen. Drawing on first-hand experience, he shares how organisations can create the conditions for problem solving to spread, so that spotting issues, taking action and driving change become part of everyday work.

More resources:

• AI For Smarter Problem Solving
• Lean Thinking is About Abnormailty at a Glance
• Going to Gemba

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
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Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

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Improvement and quality often share the same goals, yet in many organisations they operate in separate worlds, with one focused on projects and change, and the other on control and compliance. But what if that divide is limiting your ability to embed lasting improvement?

Join Director Consultant Warren Knight as he explores the connection between Continuous Improvement and Quality Management, challenging common assumptions and revealing why a well-designed QMS may have far more to offer than many improvement practitioners realise.

More resources:

• 5 Things That Quality Is (and Isn’t): A Guide for Practitioners
• Control Charts: Walter Shewhart’s Gift to Quality
• Quality in Action: On-Demand Webinar

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
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Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

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How confident are you that your team sees the process the same way you do?

You might view flowcharting as a drawing exercise, but in reality, it’s a thinking tool. A framework for helping teams explore messy processes to reveal what people assume, what they disagree on, and what they’ve never properly surfaced.

Drawing on his own improvement project experience, Senior Consultant, Mark Allison talks through three levels of flowcharting that help improvement practitioners move from high-level clarity into the deeper issues sitting in handoffs, rework, and unclear ownership.

More resources:

• 5 Flowchart Challenges You’ll Want Your Team to Know About
• How To Get The Best Out Of Your Improvement Team
• Agile & Lean Six Sigma in Action: An Improvement Project Case Study

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
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Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

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ADKAR is familiar territory for many improvement practitioners. Awareness, desire, knowledge, ability, reinforcement… a neat pathway to guide people through change. But what happens when you’ve ticked every box and adoption still falls short?

Join Laurence Restarick as he invites you to step back, think system-wide, and see change through a different lens, as he reframes ADKAR from a checklist to a diagnostic tool. Because sometimes resistance has less to do with people themselves, and more to do with the system they’re working within.

More resources:

• Systems Thinking From a Leadership Perspective
• The Response to Change Model
• Struggling to Drive Change?

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
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Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

You understand the theory. You care about making things better. What comes next is finding a practical way to build improvement into the flow of your everyday work.

Join Consultant Alex Gumery as he shares what it takes to build your improvement habit, starting with how a willingness to notice work differently can unlock confidence and momentum. There’s thoughtful guidance on involving others, aligning improvement to what matters most, and shaping a routine that works in the reality of busy roles.

An encouraging listen for anyone ready to turn everyday curiosity into lasting habits.

More resources:

• PDSA and Disconfirming Evidence
• Our Improvement Toolbox – Flowcharts
• Transform Your Problem Solving Mindset

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
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Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
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Why is it that some organisations default to firefighting while others think their way to breakthrough performance?

Join us as Consultant Niall Coney introduces Toyota Kata; the patterns of behaviour that underpin real problem solving cultures. Habits so familiar they blend into the background, yet powerful enough to change how teams learn, lead and improve.

It might just prompt you to look at the routines shaping your own team’s thinking.

More resources:

• PDSA Your Work, Your Project, Your Programme
• Operational Excellence Insights with Marvin Cooke of Toyota Motor Europe
• Essential Reading for Your Lean Six Sigma and Improvement Journey

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
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Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

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Ever felt that AI experiments seem to start with excitement, then stall when the results don’t quite land?

PMI Senior Consultant Anthony Richardson digs into why that happens, and why the real breakthrough often comes when you stop hunting for the “perfect prompt” and start treating AI like any other improvement experiment.

It’s a conversation that reframes AI work as iterative, scientific and far more familiar to improvement practitioners than they might expect. A small shift in mindset; a big shift in outcomes.


More resources:

• PDSA Your Work, Your Project, Your Programme
• Discover Your AI Readiness Mindset
• The AI Ready Practitioner

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
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17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
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Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>