What if the biggest thing holding you back as a leader is something everyone can see, except you?

Join PMI Partner Consultant Des Kelly as he explores the Johari Window, and how expanding your “open” area changes the way you show up at work. From habits you didn’t realise others notice to the untapped potential sitting in the unknown, this deceptively simple 1950s model still triggers big “aha” moments for today’s improvement practitioners.

Listen now and start developing the kind of self‑awareness that will quietly change how you lead.

More resources:

• Building Trust as a Leader
• Employee Engagement, Starting with Listening
• Psychology Essentials That Leaders Need to Know

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

Tired of overloaded functions and fragile strategies that don’t hold up in reality?

Improvement lives where strategy meets process management. When you connect strategic goals to owned value streams and day-to-day process management, you create a pull for change instead of another cycle of overcommitted teams and stalled initiatives.

Join PMI Director Consultant Sean Buckland as he explores the principles behind connecting strategy to process management, using clear explanations, relatable examples, and practical clarity that will help your organisation move from strategy on paper to progress you can see.

More resources:

• Has Strategy Deployment Lost Its Lean?
• Reinvigorate Your Strategy
• Value Stream Mapping – from our Lean Six Sigma Green Belt training

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

Leadership decisions around AI are still forming, and a lack of clarity is starting to show.

Hear from Anthony Richardson, PMI Senior Consultant guiding leaders on AI adoption in real organisations, as he answers the questions we’re hearing most often:

• Should everyone in the organisation get a licence?
• How do we know which AI tools people should be using?
• How Much Does AI Remember About Us?
• Will my people become too dependent on AI?

This is a focused 13-minute conversation offering the guidance you need to lead AI adoption with confidence.

More resources:

• AI’s True Power Is Confidence, Not Capability
• The Role of Leaders in AI Adoption
• AI for Performance Improvement Courses

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

If your strategy deployment feels like a box-ticking exercise, it’s a sign that something fundamental has been lost along the way.

In this episode of Uncommon Sense, PMI Director Consultant Sean Buckland explores how Lean strategy deployment has quietly drifted away from its roots. Instead of connecting strategy to value streams, teams and learning, many organisations have replaced process with targets, and called it progress.

Listen now and discover what true Lean strategy deployment looks like, and how to spot when your strategy is drifting into a wish list.

More resources:

• Lean Thinking Is Not About Efficiency
• Reinvigorate Your Strategy
• Implementing Lean in Different Management Cultures

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

Which everyday leadership behaviours are building trust… and which might be eroding it?

Join Partner Consultant, Des Kelly, in conversation with Susannah Clarke as they explore what it really takes to earn trust as a leader. Using the simple but powerful “Trust Equation,” Des shares how credibility, reliability and emotional safety combine, and how unchecked self-interest quietly undermines them all.


More resources:

• Essential Reading for Your Lean Six Sigma and Improvement Journey
• Lead Change: A Guide to Shaping Organisational Culture
• The Role of Leaders in AI Adoption

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

Improvement practitioners know the fear: you’ve done the work, you’ve found the solution… but your improvement project just doesn’t progress. The reality is that sometimes budget shifts, priorities change, stakeholders block. But stalled improvement projects aren’t wasted.

In this episode, Damion Albinson joins Susannah Clarke to unpack what you still gain when implementation doesn’t happen. From uncovering hidden quick wins, to spotting strategic misalignment early, to resetting how teams think about feasibility, Damion shows why these moments are some of the richest learning opportunities in the improvement cycle.

More resources:

• How to Identify your First Green Belt Project
• Selecting a Problem
• Celebrating Success, Learning from Failure

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

If your team isn’t using AI yet, it’s not just their problem. It’s yours. The innovators will dive in fearlessly, while the survivors hold back. Your challenge? Create the conditions for confident experimentation without risking chaos.

Join Anthony Richardson in the studio with Susannah Clarke as they explore how leaders can anchor AI adoption in process thinking and turn hesitation into action. Drawing on real examples from PMI’s AI for Leaders programme, Anthony shows how recognising the spectrum of adoption helps leaders create the conditions for safe experimentation, early wins, and lasting impact.

How can you bring AI into your team in a way that treats it as a valued digital colleague? Tune in to find out.

More resources:

• AI’s True Power Is Confidence, Not Capability
• Discover Your AI Readiness Mindset
• The AI Ready Practitioner

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

Sometimes the biggest risks in your business aren’t obvious. They’re hidden in the gaps between teams. Work gets done, but critical information gets lost, compliance slips, and frustration builds.

In this episode, Damion Albinson and Susannah Clarke reveal how understanding the internal voice of the customer transforms how teams collaborate. Using real examples from a complex logistics environment, Damion shows how moving from “I didn’t know you needed that” to consciously understanding your role in the wider process can make a real difference.

If you want practical insight into bridging the hidden gaps in your processes and building a team that’s consciously competent, this episode is a must-listen.

More resources:

• SIPOC Template
• Understanding the Voice of the Customer
• Systems Thinking From a Leadership Perspective

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>