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With advice and tools for improving a wide array of communication skills - from delivering an effective presentation to drafting proposals to the effective use of e-mail - Business Communication helps managers deliver information effectively.

From asking a waiter for an unusual substitution to urging a service manager to get your car finished sooner to swaying your significant other toward a particular film or show, many of the decisions you make are decided by talking. And no matter why you engage in face-to-face talk, there's no way to insulate yourself from the dangers of miscommunication. These 24 mind-opening lectures are your chance to learn more about how you communicate verbally, the common problems you can encounter in doing so, and how you can improve your own effectiveness.

Whether you talk, text, or email, Effective Communication at Work has everything you need to help boost your workplace performance and productivity. From honing listening to polishing speaking and writing skills, this essential guide delivers simple, powerful strategies and timely tips that can help you increase the impact of your business communication and correspondence both online and offline. Learn how to build stronger relationships and advance your career by mastering the art of effective communication.

If you don't know how to communicate properly, you are going to have problems in both your intimate and your family relationships. You are going to be ineffective in work and business situations. It's going to be troublesome managing employees or getting what you want from your boss or your clients on a daily basis. Overall, effective communication is like an engine oil that makes your life run smoothly, getting you wherever you want to be.

In Understanding Nonverbal Communication, you'll discover that nonverbal communication is less intentional and harder to control than the words you choose to speak. Because you are less aware of it than you are of your words, it provides better clues to what you are feeling and thinking.

The Perfect Message System you'll discover in Communication Mastery is the very same one CEOs from top Fortune 100 corporations pay Tony thousands of dollars to teach them. And once they have defined their Perfect Message, they've been able to radically simplify and focus their career plan, double and even triple their incomes, and increase their ability to influence and motivate others.

Improve Your Communication Skills is your practical guide to effective verbal, non-verbal, and written communication in business. Full of proven tips and techniques, it will help you keep the interest of a large audience, impress a potential employer, or simply win the argument at an important meeting. Better communication skills can have a direct impact on your career development. This book provides vital guidance on improving your conversations, building rapport with colleagues, learning skills of persuasion, and more.

Discover the latest innovations, ideas, and discussions around conversational technology. The Creating Compelling Customer Conversations’ Podcasts has what you need to spark your next customer experience success

Real Friends Talk About Race is an essential guide for those who want to have stronger interracial relationships—whether it’s with friends, colleagues, or loved ones. Having conversations about race is uncomfortable. But for progress between individuals (and our communities) to happen, we...

In this era of information overload and real-time communication where anyone can publish and broadcast to millions of people with the click of a button, there is no shortage of people talking about the need to get their message across, or having a "narrative." But for business, marketing, and political campaigns, there is no definitive how-to on crafting a compelling narrative that achieves lasting results. On Message solves that problem, illustrating how effective communicators understand the power of narrative, emotion, and simple messaging.