Showing results for "Contact" in Management

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Bringing you the latest and greatest tips from the best and brightest minds in the call center and contact center industry. We discuss topics including hiring, training, sales, productivity, customer experience (CX) and much more. Brought to you by BravaTrak. Our Sales Leadership System enables contact centres to increase revenue and achieve their sales growth targets. All by measuring and improving the sales leadership capability of your Team Leaders. This is YOUR show. Send me an email at blairs@bravatrak.com about what you'd like covered, who you'd like to star on the show, and how it can ...

This is the pilot Episode of our brand new Podcast.A place where your complaints can make change. Your moans are met correctly and your outrage is in the right place, not misplaced. Join us as we have rotating workers approach the complaints desk with historical issues and how they should have been handled Hosted on Acast. See acast.com/privacy for more information.

The podcast presents valuable insights from contact center leaders, tailor-made for their industry peers. We cover a diverse array of topics, such as AI integration, agent turnover management, revenue impact assessment, and transitioning perceptions from cost to value centers for starters.

In deze serie podcasts gaat Gerrit Heijkoop in gesprek met de halve finalisten van de CCMA Manager of the Year verkiezing. Over leiderschap op afstand in een tijd waarin de wereld op zijn kop staat door Corona en ook de klantcontact branche uitgedaagd wordt zichzelf opnieuw uit te vinden.

This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss

The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!

CliniClowns bestaat dit jaar 30 jaar. Tijdens al die jaren en 1,8 miljoen clownsbezoeken hebben de clowns écht contact maken tot ware kunst verheven. In deze serie podcasts praat Jochem van Gelder iedere aflevering met een CliniClown en een andere professionele contactexpert over het belang van verbinding. In de hoop jou en de rest van Nederland te inspireren om wat meer te verbinden met de (kwetsbare) mensen om ons heen.

We understand that business growth is based on data quality. The vast and quality data can help any organization to climb up the ladder of growth. however, getting reliable data is as important as taking the decision after analyzing the data. Headsof.com provides senior-level contact, B2B database, and HR contacts list data so you can make the right decision to drive your business down the road of success. Visit us and find out more about how we do things that help your business.

Welcome to The Reality of Contact Centres, the essential podcast for advisors, agents, team leaders, managers, and directors in the contact centre industry.Hosted by Bob Morrell & Jeremy Blake, experienced sales trainers and executive coaches, this podcast draws on decades of training thousands of contact centre professionals worldwide. If you're looking for expert advice, fresh strategies, and real-world insights to help your contact centre excel, evolve, and exceed expectations, you’re in the right place.What You’ll Learn:📞 How to boost customer engagement & satisfaction 📊 Proven ...

There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know their stuff and are doing great things. This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice.

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Aus Unvorhersehbarem spannende Ideen und neue Wege entstehen lassen. Mit unserem Podcast BEYOND DUALITY knüpfen wir gleichsam nahtlos und befreit von Illusionen an unsere Show gleichen Namens an, die eigentlich eine Studie ist. Wir ergründen Herausforderungen, Potenziale und Lösungen, denen die Kommunikationsbranche heute begegnet. Mit einem optimistischen Blick in die Zukunft begeben wir uns auf den Weg der Erkenntnisfindung und sprechen Klartext über Herausforderungen und Chancen.

Welcome to Talk Time with MaxContact, your go-to podcast for all things contact centre-related. Join us as we delve into the latest trends, strategies, and technologies shaping the world of contact centres. We explore topics ranging from operational best practices and team management to the role of AI in transforming customer interactions. Each episode features conversations with industry experts, sharing insights and practical tips to enhance your contact centre's performance. Tune in to Talk Time with MaxContact and be part of the conversation shaping the future of contact centres.

Vous êtes dirigeant d'entreprise ou responsable service client et vous souhaitez vous adapter au changement, développer votre entreprise et optimiser votre relation client ? Avec « Grandir par la Relation Client », le podcast de l'entreprise ARPEGE Contact, vous avez trouvé la source d'inspiration et d'informations dont vous avez besoin !Animé par Quentin Thorel, ce podcast vous accompagne et vous donne des conseils pratiques sur la relation client. Vous apprendrez à recruter les bonnes personnes pour votre service client, à former et à monter en compétence vos collaborateurs, à ...

A series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry in the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.

Conversations about truth and spectacle in industry and culture.