Showing results for "Customer Experience" in Money & Finance

Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.

This podcast is based on The Customer Science Handbook by Alexander Chernev, professor of marketing at the Kellogg School of Management at Northwestern University. Drawing on decades of research in psychology, behavioral economics, and marketing, it examines the forces that shape customer behavior and offers a systematic approach to creating customer value. Across the different aspects of the customer experience—from triggering a dormant customer need and engaging customers with the company’s offerings to designing impactful consumption experiences and building enduring customer ...

This is a podcast series by Prof. Anders Gustafsson and Assoc. Prof. Carlos Velasco, at BI Norwegian Business School, about topics related to customer experience (CX) management. Hosted on Acast. See acast.com/privacy for more information.

CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems? Listen in and find out.

CX with Chopra is a podcast hosted by Arjun Chopra that explores customer experience from multiple angles- marketing, tech, UX, business strategy, company culture, and more. Through conversations with industry experts, we uncover powerful insights and stories. Tune in for perspectives on CX evolution, measuring success, digital innovation, win-win strategies, B2B/B2C differences, tips for CX professionals, and more. Whether you're new or experienced in CX, there's something valuable here for you.

The best companies in the world discover what their customers desire - and then deliver it in memorable and deeply human experiences. How well do you know your customers? What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your way to success

In today's digital-first economy, marketplaces are growing at twice the rate of overall eCommerce—and proving that traditional eCommerce is no longer enough. With The Online Marketplace Advantage: Sell More, Scale Faster, and Create a World-Class Digital Customer Experience, the duo behind more than 300 of the world's most successful marketplaces reveals the strategies every enterprise needs to take the lead.

Cliente Feliz es el podcast para todos aquellos apasionados por crear experiencias extraordinarias para sus clientes. En cada episodio, exploramos junto a Fran Páez, estrategias, herramientas y las últimas tendencias en Customer Experience (CX) que transformarán la relación con tus clientes. Desde conceptos fundamentales hasta ejemplos prácticos del mundo real, nuestro contenido está diseñado para ayudar a empresarios, gerentes, equipos operativos y estudiantes a implementar soluciones CX efectivas que generen lealtad y crecimiento sostenible. Acompáñanos en esta primera temporada ...

Welcome to the Customer Experience Lab from Fabricx - the podcast dedicated to helping you create experiences your customers will love, with Si Elliott. Si has over 20 years in customer experience and digital marketing with his agency Diversity. He founded Fabricx (fabricx.agency) the customer experience consultancy to help educate and inspire. Si is a guest lecturer and sits on advisory boards for Nottingham Trent University and the University of Nottingham. Each week Si will sit down with a special guest to discuss all things customer experience and behavioural science. Whether you’re a ...

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

Every day, most working professionals entrust their most important messages to a form of communication that doesn't build trust, provide differentiation, or communicate clearly enough. It's easy to point to the sheer volume of emails, text messages, voicemails, and even social messaging as the problem that reduces our reply rates and diminishes our effectiveness. But the faceless nature of that communication is also to blame.

Welcome to the Plume podcast series: Customer Experience, First. Plume is the creator of the world's first SaaS experience platform for Communications Service Providers and their subscribers, deployed in more than 30 million homes globally. In this six-part series, your business can learn about Plume's range of services and products that all Communications Service Providers (CSPs) can use to develop engaging customer-facing services. This new podcast series covers how Plume’s innovative technology pushes the performance of Wi-Fi to the next level for small businesses in particular. How Plume...

Host Scott Nagel interviews leaders and influencers as they provide candid insights into Customer Experience - one podcast at a time.

Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success,...

The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.

Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy ...

Welcome to What Would They Do?, the customer experience podcast for small business owners. Every week, I answer your burning CX questions, and set you up with actionable, out-of-the-box customer experience strategies you can pull off without costly tech tools or lavish corporate marketing budgets! Join me as I explore different aspects of the customer journey, and how a remarkable customer experience can boost customer loyalty, first-time sales and your audience engagement… and so much more! Whether you’re a course creator, membership site owner or service provider, this is the customer ...

¿Por qué, aun cuando las empresas tienen toda la intención de ser una empresa de servicio y brindar experiencias a sus clientes, no lo logran? ¿Qué pasa cuando el empleado de una empresa tuvo un mal día personal y el Servicio a Clientes de dicha empresa está en manos de él? Este PODCAST es una guía profesional para que tu equipo de trabajo se transforme en un equipo que brinda experiencias a sus clientes y no solamente servicio, sin importar si tus colaboradores se encuentran laborando en el departamento de Atención a Clientes o en alguna otra área de su empresa. #...

Hop on the bus with Joseph Michelli, Ph.D. (Customer Experience Professional, New York Times #1 Bestselling Author and Business Consultant). Joseph and his business-savvy guests provide a rollicking, wisdom-rich ride to customer experience excellence.

Willkommen beim CX TUNING HACKS, dem unverzichtbaren Guide für alle, die ihre Kunden begeistern und ihre Marke als Love Brand etablieren möchten. Ich bin Peggy Amelung, CX-Expertin mit über 20 Jahren internationaler Erfahrung, und nehme dich mit auf eine praxisnahe Reise in die Welt der Customer Experience. Was erwartet dich? Dieser Podcast liefert dir keine trockene Theorie, sondern echte Erfolgsgeschichten, bewährte Strategien und sofort umsetzbare Tipps, um deine CX nachhaltig zu transformieren. Egal, ob du CX-Profi, Unternehmer oder Marketingverantwortliche*r bist – hier findest du ...