Showing results for "The Guide" in Customer Service
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Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- Written by: Horst Schulze, Dean Merrill, Ken Blanchard - introduction
- Narrated by: Michael Wagner
- Length: 5 hrs
- Unabridged
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In his characteristic no-nonsense approach, Horst Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. In Excellence Wins, the cofounder and former president of the...
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Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- Narrated by: Michael Wagner
- Length: 5 hrs
- Release Date: 05-03-19
- Language: English
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₹1,690.00 or free with 30-day trial
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Ridiculously Easy to Do Business With
- A Practical Guide to Giving Customers What They Want--When and How They Want It
- Written by: David Avrin
- Narrated by: David Avrin
- Length: 3 hrs and 38 mins
- Unabridged
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To future-proof your business, you need to do more than merely offer high-quality and great service. You need to become Ridiculously Easy to Do Business With. This practical guide offers over two dozen categories of policies and behaviors that cause "friction" (frustration) for your customers and clients. If left unaddressed, you will undoubtedly see a steady exodus of customers as they seek more accommodating and aligned alternatives. Customers will leave you for competitors if you give them a reason to.
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Ridiculously Easy to Do Business With
- A Practical Guide to Giving Customers What They Want--When and How They Want It
- Narrated by: David Avrin
- Length: 3 hrs and 38 mins
- Release Date: 17-09-24
- Language: English
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₹305.00 or free with 30-day trial
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The Service Culture Handbook
- A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- Written by: Jeff Toister
- Narrated by: Roger Wayne
- Length: 5 hrs and 41 mins
- Unabridged
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The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.
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nice to listen
- By ABDUL SAJID on 19-11-25
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The Service Culture Handbook
- A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- Narrated by: Roger Wayne
- Length: 5 hrs and 41 mins
- Release Date: 25-02-20
- Language: English
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₹469.00 or free with 30-day trial
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The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- Written by: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
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The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39...
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The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Release Date: 05-03-13
- Language: English
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₹754.00 or free with 30-day trial
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The Ultimate Online Customer Service Guide
- How to Connect with Your Customers to Sell More!
- Written by: Marsha Collier
- Narrated by: Arika Escalona
- Length: 6 hrs and 12 mins
- Unabridged
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Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday". They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media.
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The Ultimate Online Customer Service Guide
- How to Connect with Your Customers to Sell More!
- Narrated by: Arika Escalona
- Length: 6 hrs and 12 mins
- Release Date: 10-07-20
- Language: English
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₹619.00 or free with 30-day trial
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Zingerman's Guide to Giving Great Service
- Treating Your Customers Life Royalty
- Written by: Ari Weinzweig
- Narrated by: Ari Weinzweig
- Length: 2 hrs and 51 mins
- Unabridged
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Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably listened to at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan?
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Zingerman's Guide to Giving Great Service
- Treating Your Customers Life Royalty
- Narrated by: Ari Weinzweig
- Length: 2 hrs and 51 mins
- Release Date: 03-02-05
- Language: English
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₹468.00 or free with 30-day trial
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Marketing in the Participation Age
- A Guide to Motivating People to Join, Share, Take Part, Connect, and Engage
- Written by: Daina Middleton
- Narrated by: Daina Middleton
- Length: 5 hrs and 22 mins
- Unabridged
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Marketing in the Participation Age shows you how to rethink marketing. Transform consumers into active participants for your brand by capturing their interest, empowering them to contribute, and developing meaningful relationships that keep them involved. Learn how to create a marketing environment that fulfills your customers' desire to seek challenges and discover new things - and watch their participation yield greater revenues for your business.
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Marketing in the Participation Age
- A Guide to Motivating People to Join, Share, Take Part, Connect, and Engage
- Narrated by: Daina Middleton
- Length: 5 hrs and 22 mins
- Release Date: 09-07-20
- Language: English
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₹375.00 or free with 30-day trial
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Unleashing Excellence
- The Complete Guide to Ultimate Customer Service, 2nd Edition
- Written by: Dennis Snow, Teri Yanovitch
- Narrated by: Kimberly Farr
- Length: 7 hrs and 38 mins
- Unabridged
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In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance.
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Unleashing Excellence
- The Complete Guide to Ultimate Customer Service, 2nd Edition
- Narrated by: Kimberly Farr
- Length: 7 hrs and 38 mins
- Release Date: 09-07-20
- Language: English
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₹469.00 or free with 30-day trial
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Your Own Terms
- A Woman's Guide to Taking Charge of Any Negotiation
- Written by: Yasmin Davidds PsyD, Ann Bidou
- Narrated by: Nicol Zanzarella
- Length: 8 hrs and 47 mins
- Unabridged
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When it comes to negotiation, there is an ugly double standard. As women, if we make concessions to further a deal, we're viewed as weak. But if we play hardball, we can be seen as overly aggressive - and the strategy backfires. No wonder most women hate negotiating.
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Your Own Terms
- A Woman's Guide to Taking Charge of Any Negotiation
- Narrated by: Nicol Zanzarella
- Length: 8 hrs and 47 mins
- Release Date: 12-08-15
- Language: English
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₹844.00 or free with 30-day trial
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Leading the Learning Revolution
- The Expert's Guide to Capitalizing on the Exploding Lifelong Education Market
- Written by: Jeff Cobb
- Narrated by: Erik Synnestvedt
- Length: 7 hrs and 5 mins
- Unabridged
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Lifelong learning has become a multibillion-dollar business, with more than 60 million adults currently engaged in webinars, webcasts, in-house training, continuing education classes, and more. But it is also an industry in flux, as newcomers topple old-guard organizations that can’t keep pace with the need for instant access to materials and flexible delivery methods, as well as demands for community and connection.
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Leading the Learning Revolution
- The Expert's Guide to Capitalizing on the Exploding Lifelong Education Market
- Narrated by: Erik Synnestvedt
- Length: 7 hrs and 5 mins
- Release Date: 15-01-13
- Language: English
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₹656.00 or free with 30-day trial
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What Clients Love
- A Field Guide to Growing Your Business
- Written by: Harry Beckwith
- Narrated by: Harry Beckwith
- Length: 3 hrs and 29 mins
- Abridged
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An international bestselling business author shares the secrets to making your brand stand out in a crowd and win over the attention and acclaim of consumers. Harry Beckwith is the author of Selling the Invisible and The Invisible Touch, both marketing classics. Now he applies his unparalleled...
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What Clients Love
- A Field Guide to Growing Your Business
- Narrated by: Harry Beckwith
- Length: 3 hrs and 29 mins
- Release Date: 10-01-03
- Language: English
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₹500.00 or free with 30-day trial
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Building Good Customer Relationships
- The Comprehensive Guide and Tips on How to Build and Develop Customer Relationships to Improve Business
- Written by: Tyson Brandt
- Narrated by: Aadam Smyth
- Length: 20 mins
- Unabridged
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Obsess over your customers! It’s necessary to succeed! It begins with the culture you establish for your company and making sure that your support team is at the frontlines to make sure your customers are happy and their needs are addressed. Your entire company from top to bottom needs to share that providing an amazing customer experience is necessary the key to your company’s success.
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Building Good Customer Relationships
- The Comprehensive Guide and Tips on How to Build and Develop Customer Relationships to Improve Business
- Narrated by: Aadam Smyth
- Length: 20 mins
- Release Date: 17-01-23
- Language: English
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₹304.00 or free with 30-day trial
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Secret Sauce
- How to Pack Your Messages with Persuasive Punch
- Written by: Harry Mills
- Narrated by: Tom Parks
- Length: 2 hrs and 14 mins
- Unabridged
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When it comes to messaging, what worked in the past won't work today. Our noisy, digital world has undermined our ability to focus. For a message to grab attention and persuade, it now has to pass the SAUCE test and be: Simple, Appealing, Unexpected, Credible, and Emotional. Secret Sauce shows you how to transform unconvincing messages into compelling copy.
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Secret Sauce
- How to Pack Your Messages with Persuasive Punch
- Narrated by: Tom Parks
- Length: 2 hrs and 14 mins
- Release Date: 21-02-17
- Language: English
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₹469.00 or free with 30-day trial
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