Showing titles in Customer Service
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Kunden begeistern mit System
- In 5 Schritten zur Customer Experience Execution
- Written by: Franz-Rudolf Esch, Daniel Kochmann
- Narrated by: Uwe Thoma
- Length: 6 hrs and 55 mins
- Unabridged
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Warteschleifen in der Telefonhotline. Kaum Personal im Laden. Angebote, die nicht zu Ihren Bedürfnissen passen. Wann waren Sie zum letzten Mal begeistert? Egal, ob stationär oder digital: Manche Firmen scheinen Kunden nicht zu wollen. Und wundern sich am Ende, warum der Umsatz nicht stimmt. Die Markenexperten Franz-Rudolf Esch und Daniel Kochann erklären, wie Unternehmen Kunden verstehen, Kaufmotive erkennen und das Erleben an den Kontaktpunkten so steuern, dass Wow-Erlebnisse entstehen. Am Ende einer begeisternden Customer-Journey stehen Kunden, die gerne wiederkommen.
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Kunden begeistern mit System
- In 5 Schritten zur Customer Experience Execution
- Narrated by: Uwe Thoma
- Length: 6 hrs and 55 mins
- Release Date: 27-03-19
- Language: german
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₹560.00 or free with 30-day trial
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Customer Innovation
- Customer-centric Strategy for Enduring Growth
- Written by: Marion Debruyne
- Narrated by: Teri Schnaubelt
- Length: 8 hrs and 14 mins
- Unabridged
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Innovation expert Marion Debruyne explains how to become an outside-in organization by constantly connecting with the market to anticipate changes, converting customer insights into actionable change and collaborating with others where their own capabilities fall short. Packed with real world examples from leading global companies, Customer Innovation provides the framework needed to shift from a product-oriented to a solutions-oriented focus and from a transaction-based to a co-creation-based customer relationship.
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Customer Innovation
- Customer-centric Strategy for Enduring Growth
- Narrated by: Teri Schnaubelt
- Length: 8 hrs and 14 mins
- Release Date: 19-03-19
- Language: English
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₹837.00 or free with 30-day trial
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The 10 Golden Rules of Customer Service
- The Story of the $6,000 Egg
- Written by: Deb Duncan, Todd Duncan
- Narrated by: Christopher Grove, Janet Metzger
- Length: 53 mins
- Unabridged
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Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line.
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The 10 Golden Rules of Customer Service
- The Story of the $6,000 Egg
- Narrated by: Christopher Grove, Janet Metzger
- Length: 53 mins
- Release Date: 01-04-19
- Language: English
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₹305.00 or free with 30-day trial
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Data Driven
- Harnessing Data and AI to Reinvent Customer Engagement
- Written by: Tom Chavez, Chris O'Hara, Vivek Vaidya
- Narrated by: LJ Ganser
- Length: 6 hrs and 17 mins
- Unabridged
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The team behind the data management platform that helps fuel Salesforce - the number one customer relationship management (CRM) company in the world - presents this indispensable guide to data-powered marketing. You’ll discover the three principles for building a successful data strategy and the five sources of data-driven power. You’ll hear how top companies put these data-driven strategies into action. And if you’re wondering what the future holds, you’ll receive seven forecasts to better prepare you for what may come next.
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Data Driven
- Harnessing Data and AI to Reinvent Customer Engagement
- Narrated by: LJ Ganser
- Length: 6 hrs and 17 mins
- Release Date: 19-02-19
- Language: English
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₹668.00 or free with 30-day trial
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Digitalisierung - Machen! Machen! Machen!
- Wie Sie Ihre Wertschöpfung steigern und Ihr Unternehmen retten
- Written by: Andreas Weber
- Narrated by: Carsten Wilhelm
- Length: 6 hrs and 34 mins
- Unabridged
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Andreas Weber vermittelt Unternehmern und Managern die überlebenswichtige Facette der Digitalisierung mithilfe eines selbst entwickelten Modells. In dessen Mittelpunkt steht der Mensch: der Kunde im Fokus einer veränderten Wertschöpfungskette, die Mitarbeiter mit Ihrem Engagement, ihrer Kreativität und Wandlungsfähigkeit und last not least die Führungskräfte als deren Vorbilder und Befähiger sowie als strategische Pioniere. Daten sind der Treibstoff, ihre Integration ist das Geschäft. Nur eine kundenzentrierte Supply Chain ermöglicht unternehmerisches Wachstum und garantiert den unternehmerischen Fortbestand.
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Digitalisierung - Machen! Machen! Machen!
- Wie Sie Ihre Wertschöpfung steigern und Ihr Unternehmen retten
- Narrated by: Carsten Wilhelm
- Length: 6 hrs and 34 mins
- Release Date: 10-12-18
- Language: german
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₹501.00 or free with 30-day trial
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Kundengewinnung
- Sales-up-Call
- Written by: Stephan Heinrich, Florian Funfack
- Narrated by: Stephan Heinrich, Florian Funfack
- Length: 1 hr and 2 mins
- Unabridged
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Klarheit - weshalb Kunden Klarheit lieben: Überraschen Sie Ihre Gesprächspartner! Was wollen Kunden wirklich? Wie Sie sich von Mitbewerbern unterscheiden.
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Kundengewinnung
- Sales-up-Call
- Narrated by: Stephan Heinrich, Florian Funfack
- Series: Sales-up-Call
- Length: 1 hr and 2 mins
- Release Date: 05-12-18
- Language: german
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₹233.00 or free with 30-day trial
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Zuletzt lacht der Kunde
- Der steinige Weg zum zufriedenen Kunden
- Written by: Reiner S. Bandorf
- Narrated by: Tabea Scholz
- Length: 3 hrs and 27 mins
- Unabridged
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Reiner S. Bandorf berichtet in seinem Hörbuch über negative und positive Erlebnisse im Kundenservice in verschiedensten Branchen wie Gastronomie, Autogewerbe und Einzelhandel. Er lässt es aber nicht bei Lob oder Tadel bleiben. Sein Anliegen ist es, Schwachstellen und Unterlassungssünden aufzuzeigen. Diese können meist mit wenig Aufwand behoben werden, haben aber eine nachhaltige Wirkung.
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Zuletzt lacht der Kunde
- Der steinige Weg zum zufriedenen Kunden
- Narrated by: Tabea Scholz
- Length: 3 hrs and 27 mins
- Release Date: 04-12-18
- Language: german
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₹334.00 or free with 30-day trial
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Fresh Customer Service
- The Executive Summary
- Written by: Michael D. Brown
- Length: 1 hr and 15 mins
- Unabridged
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Fresh Customer Service proves that if you treat your employees with respect and kindness, if you motivate and equip them with the tools they need to do their job, and treat them like they are number-one, they, in turn, will unleash a passion to serve your customers like they have never been treated before.
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Fresh Customer Service
- The Executive Summary
- Length: 1 hr and 15 mins
- Release Date: 05-05-08
- Language: English
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₹351.00 or free with 30-day trial
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Simply Brilliant Customer Service
- The Business Essentials Series
- Written by: John L Millar
- Narrated by: John L Millar
- Length: 1 hr and 29 mins
- Original Recording
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Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long. Good customer service is all about bringing customers back.
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Simply Brilliant Customer Service
- The Business Essentials Series
- Narrated by: John L Millar
- Length: 1 hr and 29 mins
- Release Date: 04-06-15
- Language: English
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₹431.00 or free with 30-day trial
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Marketing relazionale
- Attrarre, mantenere e migliorare la relazione con i clienti
- Written by: Patrizia Principi
- Narrated by: Lorenzo Visi
- Length: 56 mins
- Unabridged
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Il marketing relazionale è un campo fondamentale del marketing che ha come obiettivo la creazione, lo sviluppo, il mantenimento e il miglioramento delle relazioni tra azienda e consumatore. Le strategie del marketing relazionale sono basate sulla centralità del cliente, con il quale l'impresa deve stabilire relazioni durature, tenendo in considerazione i valori dell'individuo/ cliente, la società e l'ambiente culturale in cui l'azienda è attiva e in cui il cliente vive.
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Marketing relazionale
- Attrarre, mantenere e migliorare la relazione con i clienti
- Narrated by: Lorenzo Visi
- Length: 56 mins
- Release Date: 08-12-15
- Language: italian
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₹36.00 or free with 30-day trial
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How to Meet and Exceed Your Clients Expectations
- The Business Essentials Series
- Written by: John L Millar
- Narrated by: John L Millar
- Length: 39 mins
- Original Recording
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The great belief in the ‘loyal customer’ who will stay with you for years and refer you to others and help out when times get tough and stand by you through thick and thin - is a myth! No client can afford to be so doggedly faithful. They have their costs and issues too. These days it’s all about how you can be loyal to them! Once you realize that and stop blaming your customers for your own ups and downs, you’ll go a long way towards accessing the right thought patterns that will see you through - in all economic climes.
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How to Meet and Exceed Your Clients Expectations
- The Business Essentials Series
- Narrated by: John L Millar
- Length: 39 mins
- Release Date: 21-05-15
- Language: English
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₹414.00 or free with 30-day trial
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Detalles que Enamoran
- Cómo derretir a los clientes para que no quieran comprarle a nadie más
- Written by: David Gómez
- Narrated by: David Gómez
- Length: 5 hrs and 35 mins
- Unabridged
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Un servicio memorable transforma la indiferencia en preferencia. La experiencia del cliente es la próxima arena competitiva. Por encima del producto y el precio, es el cuidado y la forma como se sienten tratados lo que hace la diferencia. Los clientes no se van, son las compañías las que los dejan ir por prestarles un servicio mediocre. Según estudios, el 68% de los clientes se pierden por la actitud de indiferencia de algún representante de la compañía y 9 de cada 10 pagarían más por una mejor experiencia.
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Detalles que Enamoran
- Cómo derretir a los clientes para que no quieran comprarle a nadie más
- Narrated by: David Gómez
- Length: 5 hrs and 35 mins
- Release Date: 19-05-17
- Language: spanish
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₹334.00 or free with 30-day trial
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Evangelist Marketing
- What Apple, Amazon, and Netflix Understand About Their Customers (That Your Company Probably Doesn't)
- Written by: Alex L. Goldfayn
- Narrated by: Eric Jason Martin
- Length: 8 hrs and 45 mins
- Unabridged
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The technology industry regularly invests billions of dollars into products that will never find mainstream consumer success. They fail because of one simple reason: poor marketing. The industry is leaving billions of dollars on the table because most companies don’t know how to turn their customers into brand evangelists.
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Evangelist Marketing
- What Apple, Amazon, and Netflix Understand About Their Customers (That Your Company Probably Doesn't)
- Narrated by: Eric Jason Martin
- Length: 8 hrs and 45 mins
- Release Date: 13-09-13
- Language: English
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₹668.00 or free with 30-day trial
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Custom Nation
- Why Customization Is the Future of Business and How to Profit From It
- Written by: Anthony Flynn, Emily Flynn Vencat
- Narrated by: Tori Kamal
- Length: 5 hrs and 30 mins
- Unabridged
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Customization is coming in every industry, for every product. Embrace it or get left behind. Smart brands such as Chipotle, Zazzle, Nike, and Pandora are ditching the outdated 20th century model of a one-size-fits-all approach to providing products and services. From a Netflix movie night to a marriage courtesy of eHarmony, customization is changing every corner of American life and business.
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Custom Nation
- Why Customization Is the Future of Business and How to Profit From It
- Narrated by: Tori Kamal
- Length: 5 hrs and 30 mins
- Release Date: 07-01-13
- Language: English
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₹668.00 or free with 30-day trial
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Empowered
- Unleash Your Employees, Energize Your Customers, and Transform Your Business
- Written by: Josh Bernoff, Ted Schadler
- Narrated by: Josh Bernoff
- Length: 6 hrs and 43 mins
- Unabridged
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In Empowered, Forrester’s Josh Bernoff - coauthor of the pioneering book Groundswell - and Ted Schadler explain how to transform your company by unleashing the force of HEROes: highly empowered and resourceful operatives. Your company needs them because, in the age of twitter, iPhones, Facebook, YouTube, your customers now step up to the counter armed with more data and access than ever before - often overmatching your team.
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Empowered
- Unleash Your Employees, Energize Your Customers, and Transform Your Business
- Narrated by: Josh Bernoff
- Length: 6 hrs and 43 mins
- Release Date: 14-09-10
- Language: English
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₹633.00 or free with 30-day trial
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The Commitment Engine
- Making Work Worth It
- Written by: John Jantsch
- Narrated by: John Jantsch
- Length: 6 hrs and 17 mins
- Unabridged
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The small-business guru behind Duct Tape Marketing and The Referral Engine teaches listeners how to establish lasting commitment in their employees, customers, and businesses. Why are some companies able to generate committed, long-term customers while others struggle to stay afloat? Why do the employees of some organizations fully dedicate themselves while others punch the clock without enthusiasm?
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The Commitment Engine
- Making Work Worth It
- Narrated by: John Jantsch
- Length: 6 hrs and 17 mins
- Release Date: 17-10-12
- Language: English
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₹703.00 or free with 30-day trial
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Conversation Marketing
- How to Be Relevant and Engage Your Customer by Speaking Human
- Written by: Kevin Lund
- Narrated by: Austin Rising
- Length: 4 hrs and 53 mins
- Unabridged
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Conversation Marketing will help you connect your brands, not just to the minds of your consumers, but to their hearts. Slick slogans and catchy ads may still work in some instances, but today's discerning consumers demand more. They want information and a reason to connect with a brand before they act. They want a conversation.
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Conversation Marketing
- How to Be Relevant and Engage Your Customer by Speaking Human
- Narrated by: Austin Rising
- Length: 4 hrs and 53 mins
- Release Date: 09-10-18
- Language: English
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₹609.00 or free with 30-day trial
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Checking In
- Hospitality-Driven Thinking, Business, and You
- Written by: Stephen J. Cloobeck
- Narrated by: Stephen Bowlby
- Length: 6 hrs and 47 mins
- Unabridged
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Stephen J. Cloobeck, entrepreneur, investor, philanthropist, and the founder and former CEO and chairman of Diamond Resorts International, invites you to check in with yourself to take stock of where you are, where you want to go, and, most importantly, how to actually get there. Drawing from the hotel, accommodation, and travel worlds in which he built his success, Cloobeck shares one-of-a-kind business experiences and life lessons, demonstrating how a radical customer service mindset can substantively change both personal and professional outcomes.
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Checking In
- Hospitality-Driven Thinking, Business, and You
- Narrated by: Stephen Bowlby
- Length: 6 hrs and 47 mins
- Release Date: 01-10-18
- Language: English
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₹468.00 or free with 30-day trial
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Brand Advocates
- Turning Enthusiastic Customers into a Powerful Marketing Force
- Written by: Rob Fuggetta
- Narrated by: Jonathan Todd Ross
- Length: 7 hrs and 31 mins
- Unabridged
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Brand advocates are your most loyal, passionate, and engaged customers, and your best marketers. They don't just buy your products - they sell your products for you. Brand Advocates teaches you how to turn your enthusiastic customers into a powerful and sustainable marketing force. Through a step-by-step playbook and real-world examples, you'll learn exactly what it takes to build and activate your "Advocate Army", from identifying your advocates to energizing them and tracking results.
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Brand Advocates
- Turning Enthusiastic Customers into a Powerful Marketing Force
- Narrated by: Jonathan Todd Ross
- Length: 7 hrs and 31 mins
- Release Date: 25-09-18
- Language: English
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₹703.00 or free with 30-day trial
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Extra Mile
- 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer
- Written by: Tycho Press
- Narrated by: Kevin Pariseau
- Length: 7 hrs and 42 mins
- Unabridged
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The comprehensive guide to customer service for the 21st century. Even the most successful companies need their customers happy and coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures or you’re an established company looking to revamp your customer service to answer new market needs, this is the resource for you.
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Extra Mile
- 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer
- Narrated by: Kevin Pariseau
- Length: 7 hrs and 42 mins
- Release Date: 09-10-18
- Language: English
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₹668.00 or free with 30-day trial
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