Showing titles in Customer Service

How do you grow a truly sustainable business in the hypercompetitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer and enhance your business's customer experience by creating "buying loops" that keep your customers coming back for more. The Customer Loyalty Loop includes proven, science-backed secrets for building legions of loyal customers who will become evangelists for your business, buy from you repeatedly, and actually enjoy doing business with you.

Виталий Антощенко — известный российский специалист в области культуры сервиса, сертифицированный тренер и разработчик корпоративных семинаров по эффективному управлению и мотивации, президент холдинга «Объединенная Консалтинговая Группа». Он предлагает практическую технологию для решения одной из самых трудных задач любого бизнеса, предоставляющего товары или услуги, — конфликтных ситуаций с недовольными клиентами.

Close more deals and master trust-based B2B sales without relying on manipulative scripts or high-pressure tactics. Whether you are navigating a career slump or listening during your morning commute, this actionable business guide injects immediate confidence into your pitch. Stop pushing buyers...

Slash administrative hours and scale your wealth management practice safely using proven artificial intelligence tools. Whether commuting to the office or preparing for a big discovery meeting, this actionable audio guide delivers the exact frameworks needed to modernize your firm. Feeling...

Why should I do business with you… and not your competitor? Whether you are a retailer, manufacturer, distributor, or service provider – if you cannot answer this question, you are surely losing customers, clients and market share. This eye-opening book reveals how identifying your...

Read by the author. Laugh until you cry with a much-needed dose of irreverent humor about why work stinks. Customers want you to magically produce something from the back room. Bosses schedule you on your day off. Corporate policies are mandated that make zero practical sense. Sound familiar? If...

Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you...

In The Human Experience, John Sills draws upon extensive research and illustrative case studies to explain that the emotional experience is just as important as the functional one, and, if done right, will create a more efficient business. He also demonstrates that the customer experience is not just the responsibility of front-line employees, but shared across the company.

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In...

Escape the discount trap and scale your business by attracting high-net-worth clients who demand premium expertise. Perfect for your morning commute, this strategic audio guide empowers frustrated entrepreneurs to confidently command higher fees and reclaim their time. Shift your mindset from...

Transform chaotic customer interactions into a predictable growth engine with this definitive business leadership guide. Perfect for your morning commute, this pragmatic blueprint equips frustrated executives to finally replace empty marketing slogans with disciplined, measurable execution...

Stop chasing vanity metrics and transform your e-commerce store into a predictable, highly profitable revenue engine. Whether you are an ambitious entrepreneur scaling a startup or a business owner fighting stagnant online sales, this actionable roadmap replaces trendy marketing hacks with...

Transform unpredictable storefronts into profitable ecommerce machines by mastering traffic, conversion, and retention. Perfect for your daily commute, this highly focused operating manual empowers founders to stop chasing fleeting tactics and build a durable growth engine. Get ready to trade...

Stop chasing scattered digital marketing trends and start scaling your e-commerce store with a focused growth strategy. Whether you are a solo founder launching a side hustle or an overwhelmed business owner seeking clarity, this practical roadmap cuts through the noise. Perfect for learning on...

Turn chaotic workflows into seamless customer experiences with pragmatic service management tactics that actually work. Perfect for your morning commute, this actionable guide bridges the gap between high-level business strategy and the daily realities of operational leadership. Stop relying on...

This audiobook is narrated by an AI Voice. What if your store knew which item would be in high demand tomorrow? If every customer received personalized advice – without long waiting times? And returns suddenly halved? That is exactly what AI enables in retail. Not future music. But 2026. This...

«Голос клиента. Открываем секреты целевой аудитории»—ваш надежный гид в мире эффективного взаимодействия с клиентами. Благодаря авторскому алгоритму, разработанному Еленой Кравченко и Екатериной Гайнутдиновой, вы научитесь исследовать возрастные группы и базовые архетипы. Аудиокнига подчеркивает важность выбора целевой аудитории, с которой у вас есть общие ценности.

This audiobook is narrated by an AI Voice. This is an audio adaptation of the ⁠OpenStax Introduction to Business textbook⁠. The audiobook is produced by ⁠Audileo⁠. What OpenStax says about their textbook: Introduction to Business covers the scope and sequence of most introductory...

Ontdek hoe je de omslag maakt naar een uitzonderlijke serviceorganisatie met 10 cruciale veranderingen voor duurzaam succes. Met 120 praktijkvoorbeelden een roadmap voor excellente klantgerichtheid.

DENKEN SIE WIE IHRE KUNDEN: Die Wünsche und Bedürfnisse des Kunden in den Mittelpunkt des unternehmerischen Handelns stellen. Empfehlungen von Lösungsansätzen für Ihren beruflichen Alltag. Sie haben bemerkt, dass die Geschäftswelt im digitalen Zeitalter unberechenbar geworden ist? Deshalb fragen Sie sich, wie man Kunden dennoch effektiv erreichen kann? Ihr Ziel ist es, Kunden zu begeistern und langfristig für sich zu gewinnen, indem Sie Kundenzentrierung aktiv in ihren beruflichen Alltag einbinden? Dann ist dieses Hörbuch mit praxisrelevanten Lösungsansätzen genau das Richtige für Sie.