Showing titles in Customer Service
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Superconsumers
- A Simple, Speedy, and Sustainable Path to Superior Growth
- Written by: Eddie Yoon
- Narrated by: Chris Sorensen
- Length: 4 hrs and 14 mins
- Unabridged
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Pork dorks. Craftsters. American Girl fans. Despite their different tastes, these eclectic diehards have a lot in common: they're obsessed about a specific brand, product, or category. They pursue their passions with fervor, and they're extremely knowledgeable about the things they love. They aren't average consumers - they're superconsumers. Although small in number, superconsumers can have an outsized impact on a company's bottom line.
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Superconsumers
- A Simple, Speedy, and Sustainable Path to Superior Growth
- Narrated by: Chris Sorensen
- Length: 4 hrs and 14 mins
- Release Date: 05-05-17
- Language: English
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₹586.00 or free with 30-day trial
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The Zombie Business Cure
- How to Refocus Your Company's Identity for More Authentic Communication
- Written by: Julie C. Lellis PhD, Melissa Eggleston
- Narrated by: Nicol Zanzarella
- Length: 7 hrs and 5 mins
- Unabridged
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Does your business feel lifeless in today's fast-paced marketplace? Tired of struggling to stand out? Can't seem to clarify your message? You may be a zombie and not even know it. Zombies are confused, haphazard, and indistinguishable. Businesses act like zombies when empty communications alienate customers, supporters, and partners. The Zombie Business Cure gets to the heart of many communication problems: identity.
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The Zombie Business Cure
- How to Refocus Your Company's Identity for More Authentic Communication
- Narrated by: Nicol Zanzarella
- Length: 7 hrs and 5 mins
- Release Date: 03-03-17
- Language: English
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₹670.00 or free with 30-day trial
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Magnetic
- The Art of Attracting Business
- Written by: Joe Calloway
- Narrated by: Don Hagen
- Length: 4 hrs and 11 mins
- Unabridged
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Magnetic: The Art of Attracting Business is a look at how consistently successful businesses are able to attract a steady and ever-increasing flow of customers. This innovative text examines a range of simple, powerful strategies that businesses of any size or type can use to attract new customers. The key is to do those things that harness the power of the single most important factor in buying decisions: positive word of mouth and referrals from happy existing customers.
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₹656.00 or free with 30-day trial
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The Relationship Engine
- Connecting with the People Who Power Your Business
- Written by: Ed Wallace
- Narrated by: Tom Parks
- Length: 5 hrs and 8 mins
- Unabridged
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Relationships hold companies together and fuel future growth. From connecting with customers to forging high-performing teams, success depends on everyone working well together. Yet many leaders prioritize potential relationships and take established ones for granted. They shouldn't. Research reveals that these core relationships are often the weakest...and can prove more vital than missed networking opportunities.
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The Relationship Engine
- Connecting with the People Who Power Your Business
- Narrated by: Tom Parks
- Length: 5 hrs and 8 mins
- Release Date: 07-12-16
- Language: English
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₹844.00 or free with 30-day trial
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The Profit of Kindness
- How to Influence Others, Establish Trust, and Build Lasting Business Relationships
- Written by: Jill Lublin
- Narrated by: Karen Saltus
- Length: 5 hrs and 10 mins
- Unabridged
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When kindness becomes your primary goal, everything changes: how you look at life, what you get from it, and how others interact with and relate to you. The Profit of Kindness will help you master the art of building trusting, long-lasting relationships through open, nonadversarial interchanges that result in mutually beneficial outcomes.
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The Profit of Kindness
- How to Influence Others, Establish Trust, and Build Lasting Business Relationships
- Narrated by: Karen Saltus
- Length: 5 hrs and 10 mins
- Release Date: 03-02-17
- Language: English
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₹703.00 or free with 30-day trial
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Human Sigma
- Managing the Employee-Customer Encounter
- Written by: John H. Fleming Ph.D., Jim Asplund
- Narrated by: Tom Parks
- Length: 7 hrs and 43 mins
- Unabridged
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This book offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to drive success by effectively managing the moments when employees interact with customers. Based on research spanning 10 million employees and 10 million customers around the globe, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it.
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Human Sigma
- Managing the Employee-Customer Encounter
- Narrated by: Tom Parks
- Length: 7 hrs and 43 mins
- Release Date: 29-11-16
- Language: English
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₹844.00 or free with 30-day trial
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Now, Build a Great Business
- 7 Ways to Maximize Your Profits in Any Market
- Written by: Brian Tracy, Mark Thompson
- Narrated by: Brian Tracy, Mark Thompson
- Length: 5 hrs and 36 mins
- Unabridged
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Don’t be daunted by a challenging economy and fierce competition. Even in the toughest environment, innovative, highly profitable businesses abound. And yours can be one of them with Now, Build a Great Business! This essential success kit from business heavyweights and acclaimed authors Mark Thompson and Brian Tracy is filled with straightforward, powerful strategies to ignite growth in your business.
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Now, Build a Great Business
- 7 Ways to Maximize Your Profits in Any Market
- Narrated by: Brian Tracy, Mark Thompson
- Length: 5 hrs and 36 mins
- Release Date: 27-01-11
- Language: English
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₹656.00 or free with 30-day trial
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Zingerman's Guide to Giving Great Service
- Treating Your Customers Life Royalty
- Written by: Ari Weinzweig
- Narrated by: Ari Weinzweig
- Length: 2 hrs and 51 mins
- Unabridged
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Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably listened to at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan?
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Zingerman's Guide to Giving Great Service
- Treating Your Customers Life Royalty
- Narrated by: Ari Weinzweig
- Length: 2 hrs and 51 mins
- Release Date: 03-02-05
- Language: English
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₹468.00 or free with 30-day trial
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Secret Sauce
- How to Pack Your Messages with Persuasive Punch
- Written by: Harry Mills
- Narrated by: Tom Parks
- Length: 2 hrs and 14 mins
- Unabridged
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When it comes to messaging, what worked in the past won't work today. Our noisy, digital world has undermined our ability to focus. For a message to grab attention and persuade, it now has to pass the SAUCE test and be: Simple, Appealing, Unexpected, Credible, and Emotional. Secret Sauce shows you how to transform unconvincing messages into compelling copy.
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Secret Sauce
- How to Pack Your Messages with Persuasive Punch
- Narrated by: Tom Parks
- Length: 2 hrs and 14 mins
- Release Date: 21-02-17
- Language: English
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₹469.00 or free with 30-day trial
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Come trasformare un reclamo in opportunità
- Written by: Adriano Gall
- Narrated by: Andrea Sartori, Fabio Zulli, Federica Toti,
- Length: 3 hrs
- Unabridged
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Questo audiolibro si rivolge a imprenditori, dipendenti e responsabili d'azienda che si trovano di fronte a difficoltà di gestione del proprio business - perdita di clienti, calo del profitto, riduzione dei volumi - e all'incapacità di correggere gli errori che hanno portato alla situazione critica. Lo scopo è quello di fornire le migliori tecniche di problem solving utilizzate nelle aziende più fiorenti del mondo, nonché gli strumenti pratici per avviare un percorso di miglioramento che coinvolga tutti i livelli dell'organizzazione, dai più bassi ai più alti.
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Come trasformare un reclamo in opportunità
- Narrated by: Andrea Sartori, Fabio Zulli, Federica Toti, Alessandro Lussiana, Seby Genova
- Length: 3 hrs
- Release Date: 06-06-17
- Language: italian
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₹497.00 or free with 30-day trial
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Es muss ja nicht gleich Liebe sein
- Besser verkaufen mit Glaubwürdigkeit und Sympathie
- Written by: Gabriele Stöger, Hans Stöger
- Narrated by: Cathrin Bürger
- Length: 7 hrs and 8 mins
- Unabridged
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In sechs Stufen zu besseren Verkaufsergebnissen. Wer seinem Kunden wie einem Gegner begegnet, darf sich über seine Verkaufsergebnisse nicht wundern. Heuchler verkaufen schlechter. Gabriele Stöger und Hans Stöger zeigen in diesem Buch, dass es auch anders geht. Die Dienstleistung kann in vielen Bereichen optimiert und verbessert werden. Produkte und Dienstleistungen gut zu verkaufen, bedeutet nicht, mit Tricks zu arbeiten, sondern Service und Verkauf kundenfreundlicher zu gestalten. Mit positiver Einstellung und Sympathie werden nicht nur die Verkaufsergebnisse besser, auch die Kunden werden zufriedener.
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Es muss ja nicht gleich Liebe sein
- Besser verkaufen mit Glaubwürdigkeit und Sympathie
- Narrated by: Cathrin Bürger
- Length: 7 hrs and 8 mins
- Release Date: 01-07-19
- Language: german
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₹434.00 or free with 30-day trial
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Gute Verkäufer machen es sich leicht
- Besser verkaufen mit Menschenkenntnis
- Written by: Gabriele Stöger, Hans Stöger
- Narrated by: Sandra Yvonne Heinrichs
- Length: 4 hrs and 16 mins
- Unabridged
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Ratschläge und Tipps zum Thema: Verkaufen leicht gemacht! Verkaufen ist hart, denn nicht jeder Kunde springt auf die Ratschläge und Tipps eines Verkäufers gleich gut an. Trotzdem fordern Unternehmen und Verkaufsleiter gleichermaßen immer und immer wieder, auch in schwierigen Zeiten die Verkaufszahlen zu steigern. Dieses Hörbuch beweist: Wer es sich leichter macht, ist ein guter Verkäufer. Weniger Fachkenntnis und Fleiß entscheiden über den Erfolg, sondern vor allem Menschenkenntnis.
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Gute Verkäufer machen es sich leicht
- Besser verkaufen mit Menschenkenntnis
- Narrated by: Sandra Yvonne Heinrichs
- Length: 4 hrs and 16 mins
- Release Date: 01-07-19
- Language: german
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₹334.00 or free with 30-day trial
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Einstieg ins Customer Relationship Management
- Written by: Kristoffer Ditz
- Narrated by: Kristoffer Ditz
- Length: 1 hr and 1 min
- Unabridged
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ALLGEMEIN Kundenmanagement ist heute in Unternehmen nicht mehr wegzudenken. War es früher noch der Verkäufer/Vertriebsleiter, der diese Aufgabe übernahm, sind es heute eigenständige Positionen. Vor gut 70 Jahren konzentrierten die Unternehmen sich primär auf das Produkt sind es heute die Bedürfnisse des Kunden, die in den Fokus gerückt sind.Von daher ist ein professionelles Customer Relationship Management unerlässlich.In diesem Kurs lernen Sie die Grundlagen des CRM.
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Einstieg ins Customer Relationship Management
- Narrated by: Kristoffer Ditz
- Length: 1 hr and 1 min
- Release Date: 03-09-19
- Language: german
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₹233.00 or free with 30-day trial
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Business Essentials of Customer Service
- Written by: Business Essentials
- Narrated by: Business Essentials
- Length: 2 hrs and 58 mins
- Original Recording
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A lot has been said about customer service, but never before has there been so many experts in one place offering their wisdom on finding and retaining customer loyalty. Each chapter is a recorded conversation with each guru and is designed with the listener in mind, not the reader. The power of this audiobook is that it provides a breadth of different views from different leading business experts on customer service all in volume.
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Business Essentials of Customer Service
- Narrated by: Business Essentials
- Length: 2 hrs and 58 mins
- Release Date: 09-01-17
- Language: English
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₹687.00 or free with 30-day trial
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Are Your Customers Being Served?
- Written by: Pauline Rowson
- Length: 1 hr and 32 mins
- Unabridged
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This audiobook looks at how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers needs; how to develop an effective customer-service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints, and difficult customers and turn them into satisfied customers.
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Are Your Customers Being Served?
- Length: 1 hr and 32 mins
- Release Date: 20-09-07
- Language: English
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₹500.00 or free with 30-day trial
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Honest to Greatness
- How Today's Greatest Leaders Use Brutal Honesty to Achieve Massive Success
- Written by: Peter Kozodoy, Sharon Lechter - foreword
- Narrated by: Peter Kozodoy, Coleen Marlo
- Length: 8 hrs and 58 mins
- Unabridged
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In Honest to Greatness, serial Inc. 5000 entrepreneur Peter Kozodoy shows how today’s greatest business leaders use honesty - not as a touchy-feely core value, but as a business strategy that produces game-changing, industry-dominating success.
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Honest to Greatness
- How Today's Greatest Leaders Use Brutal Honesty to Achieve Massive Success
- Narrated by: Peter Kozodoy, Coleen Marlo
- Length: 8 hrs and 58 mins
- Release Date: 29-12-20
- Language: English
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₹844.00 or free with 30-day trial
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Likeonomics
- The Unexpected Truth Behind Earning Trust, Influencing Behavior, and Inspiring Action
- Written by: Rohit Bhargava
- Narrated by: Christine Marshall
- Length: 6 hrs and 35 mins
- Unabridged
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People decide who to trust, what advice to heed, and which individuals to forge personal or transactional relationships with based on a simple metric of believability. Success, in turn, comes from understanding one basic principle: how to be more trusted. Likeonomics offers a new vision of a world beyond Facebook where personal relationships, likability, brutal honesty, extreme simplicity, and basic humanity are behind everything from multi-million dollar mergers to record-breaking product sales. There is a real ROI to likability, and exactly how big it is will amaze you.
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Likeonomics
- The Unexpected Truth Behind Earning Trust, Influencing Behavior, and Inspiring Action
- Narrated by: Christine Marshall
- Length: 6 hrs and 35 mins
- Release Date: 10-07-20
- Language: English
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₹469.00 or free with 30-day trial
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No Thanks, I'm Just Looking
- Sales Techniques for Turning Shoppers into Buyers
- Written by: Harry J. Friedman
- Narrated by: Adam Henderson
- Length: 7 hrs and 3 mins
- Unabridged
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No Thanks, I'm Just Looking gives anyone the inside scoop on how to skyrocket their selling career with a system of easy-to-learn, practical moneymaking steps. By saving countless hours of trial-and-error experience, listeners will be able to focus on the things that really work. Considered to be retail guru Harry J. Friedman's personal collection of proven selling techniques, No Thanks, I'm Just Looking includes all the tips and humorous anecdotes that have made him retail's most sought-after consultant.
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No Thanks, I'm Just Looking
- Sales Techniques for Turning Shoppers into Buyers
- Narrated by: Adam Henderson
- Length: 7 hrs and 3 mins
- Release Date: 09-07-20
- Language: English
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₹469.00 or free with 30-day trial
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Answering the Ultimate Question
- How Net Promoter Can Transform Your Business
- Written by: Richard Owen, Laura L. Brooks
- Narrated by: Melissa Edris
- Length: 8 hrs and 57 mins
- Unabridged
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Fred Reichheld's 2006 book The Ultimate Question - that question being, "How likely is it that you would recommend this company to a friend or colleague?" - challenged the conventional wisdom of customer satisfaction programs. It coined the terms "bad profits" and "good profits" and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question.
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Answering the Ultimate Question
- How Net Promoter Can Transform Your Business
- Narrated by: Melissa Edris
- Length: 8 hrs and 57 mins
- Release Date: 09-07-20
- Language: English
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₹469.00 or free with 30-day trial
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Mr. Shmooze
- The Art and Science of Selling Through Relationships
- Written by: Richard Abraham
- Narrated by: Peter Ganim
- Length: 2 hrs and 55 mins
- Unabridged
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Mr. Shmooze is the parable of a man who reveals the secret shared by all superstar salespeople. Selling, in its most exquisite form, is not about "taking", nor is it about "persuading". Selling, believe it or not, is about "giving". Mr. Shmooze gives for a living. He starts by listening and he quickly comes to understand what people really need. His customers love him because he gives more than he takes. They trust him because he is passionate about their interests.
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Mr. Shmooze
- The Art and Science of Selling Through Relationships
- Narrated by: Peter Ganim
- Length: 2 hrs and 55 mins
- Release Date: 09-07-20
- Language: English
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₹258.00 or free with 30-day trial
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