Showing titles in Customer Service
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The Human Principle
- Service, Connection and Success in Business
- Written by: Peter Nicholson
- Narrated by: Peter Nicholson
- Length: 1 hr and 31 mins
- Unabridged
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In The Human Principle: Service, Connection, and Success in Business, you will discover how to build a successful business by focusing on what truly matters—people. In a world often consumed by transactions and numbers, this book brings the focus back to the core of business: genuine human relationships. You will explore three key principles: a respectful and principled attitude, a service-first mindset, and the art of forming real connections.
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The Human Principle
- Service, Connection and Success in Business
- Narrated by: Peter Nicholson
- Length: 1 hr and 31 mins
- Release Date: 31-10-24
- Language: English
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₹253.42 or free with 30-day trial
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The Customer Excellence Enterprise
- A Playbook for Creating Customers for Life
- Written by: Wayne Simmons, Tom DeWitt
- Narrated by: Terrence Kidd
- Length: 8 hrs and 46 mins
- Unabridged
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Businesses need to do more than sell to customers—they need to help them live their best lives. This superior experience is what customers expect and deserve from companies, and it's possible to deliver just that with the framework provided in The Customer Excellence Enterprise: A Playbook for Creating Customers for Life. An enlightening and pragmatic guide, The Customer Excellence Enterprise is for everyone who needs to elevate the customer experience to a fundamental revenue accelerator and value driver.
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The Customer Excellence Enterprise
- A Playbook for Creating Customers for Life
- Narrated by: Terrence Kidd
- Length: 8 hrs and 46 mins
- Release Date: 22-10-24
- Language: English
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₹671.06 or free with 30-day trial
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El cliente sale de viaje
- Written by: Raquel Serradilla y José M.Sánchez Guitián
- Narrated by: Carmen Huete
- Length: 7 hrs and 51 mins
- Unabridged
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Cliente es el que paga por algo, y el significado de este término apenas ha tenido revisión desde la Antigua Roma. La mezcla de conceptos como usuario, consumidor, comprador, paciente, público, fiel o continuo lo hacen más complejo. Pero con la llegada de la Inteligencia Artificial van a...
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El cliente sale de viaje
- Narrated by: Carmen Huete
- Length: 7 hrs and 51 mins
- Release Date: 30-09-24
- Language: spanish
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₹758.17 or free with 30-day trial
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For the Win, Revised and Updated Edition
- The Power of Gamification and Game Thinking in Business, Education, Government, and Social Impact, 2nd Edition
- Written by: Dan Hunter, Kevin Werbach
- Narrated by: Michael Butler Murray
- Length: 4 hrs and 22 mins
- Unabridged
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For thousands of years, we've created things called games that tap the tremendous psychic power of fun. In a revised and updated edition of For the Win, authors Kevin Werbach and Dan Hunter argue that applying the lessons of gamification could change your business, the way you learn or teach, and even your life. Werbach and Hunter explain how games can be used as a valuable tool to address serious pursuits like marketing, productivity enhancement, education, innovation, customer engagement, human resources, and sustainability.
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For the Win, Revised and Updated Edition
- The Power of Gamification and Game Thinking in Business, Education, Government, and Social Impact, 2nd Edition
- Narrated by: Michael Butler Murray
- Length: 4 hrs and 22 mins
- Release Date: 24-09-24
- Language: English
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₹504.38 or free with 30-day trial
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Ridiculously Easy to Do Business With
- A practical guide to giving customers what they want--when and how they want it
- Written by: David Avrin
- Narrated by: David Avrin
- Length: 3 hrs and 38 mins
- Unabridged
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To future-proof your business, you need to do more than merely offer high-quality and great service. You need to become Ridiculously Easy to Do Business With. This practical guide offers over two dozen categories of policies and behaviors that cause "friction" (frustration) for your customers and clients. If left unaddressed, you will undoubtedly see a steady exodus of customers as they seek more accommodating and aligned alternatives. Customers will leave you for competitors if you give them a reason to.
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Ridiculously Easy to Do Business With
- A practical guide to giving customers what they want--when and how they want it
- Narrated by: David Avrin
- Length: 3 hrs and 38 mins
- Release Date: 17-09-24
- Language: English
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₹378.16 or free with 30-day trial
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The Unstoppable Sales Machine
- How to Connect, Convert, and Close New Customers
- Written by: Shawn Casemore
- Narrated by: Lyle Blaker
- Length: 5 hrs and 54 mins
- Unabridged
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Selling in today's economy has changed. So it's time to rethink how we generate sales to create a sustainable model that produces consistent results. This book addresses the shifts sales professionals and their organizations need to make in introducing modern sales strategies. It provides insights and proven strategies for business owners, sales executives, leaders, and professionals.
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The Unstoppable Sales Machine
- How to Connect, Convert, and Close New Customers
- Narrated by: Lyle Blaker
- Length: 5 hrs and 54 mins
- Release Date: 27-08-24
- Language: English
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₹504.38 or free with 30-day trial
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Green Green Green
- 19 Customer-Centric Philosophies to Drive Your Dealerships' Growth
- Narrated by: Ax Norman
- Length: 6 hrs and 37 mins
- Release Date: 09-09-25
- Language: English
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₹671.06 or free with 30-day trial
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Leading the Customer-Led Revolution
- Written by: Sueanne Carr, Peter Turner
- Narrated by: Sueanne Carr
- Length: 9 hrs and 58 mins
- Unabridged
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Leading the Customer-Led Revolution is for brave business leaders who are charged with driving customer-led change in their organisation. It offers a framework for thinking and a plan of action to help your business become a truly customer-led organisation.
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Leading the Customer-Led Revolution
- Narrated by: Sueanne Carr
- Length: 9 hrs and 58 mins
- Release Date: 22-08-25
- Language: English
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₹671.06 or free with 30-day trial
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Marketplace Dignity
- Transforming How We Engage with Customers Across Their Journey
- Written by: Cait Lamberton, Tom Wein, Neela A. Saldanha
- Narrated by: Marnye Young
- Length: 4 hrs and 5 mins
- Unabridged
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Everywhere we turn, brands and organizations are under fire for failing to treat their customers with respect and dignity. And increasingly, consumers want firms to take a lead in helping to shape a better society. Yet, most don't know where to start or have struggled to get things right. In Marketplace Dignity, Cait Lamberton, Neela A. Saldanha, and Tom Wein introduce a tangible, practical way to take a stand on the fundamental value of humans, and in so doing, be a force for good in a society that increasingly demands that they do so.
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Marketplace Dignity
- Transforming How We Engage with Customers Across Their Journey
- Narrated by: Marnye Young
- Length: 4 hrs and 5 mins
- Release Date: 14-01-25
- Language: English
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₹504.38 or free with 30-day trial
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The Nordstrom Way to Customer Experience Excellence (3rd Edition)
- Creating a Values-Driven Service Culture
- Written by: BreAnne O. Reeves, Robert Spector
- Narrated by: Steve Menasche
- Length: 5 hrs and 55 mins
- Unabridged
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In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry.
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The Nordstrom Way to Customer Experience Excellence (3rd Edition)
- Creating a Values-Driven Service Culture
- Narrated by: Steve Menasche
- Length: 5 hrs and 55 mins
- Release Date: 26-11-24
- Language: English
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₹504.38 or free with 30-day trial
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The Heart of Finance
- Emotional intelligence for Financial Planners
- Written by: James Woodfall, Cliff Lansley
- Narrated by: James Woodfall
- Length: 3 hrs and 46 mins
- Unabridged
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Leveraging the power of emotional intelligence ensures you are better able to relate and respond to your clients, allowing you to unlock higher sales.
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The Heart of Finance
- Emotional intelligence for Financial Planners
- Narrated by: James Woodfall
- Length: 3 hrs and 46 mins
- Release Date: 16-07-25
- Language: English
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₹378.16 or free with 30-day trial
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Me, My Customer, and AI
- The New Rules of Entrepeneurship
- Written by: Henrik Werdelin, Nicholas Thorne
- Narrated by: Nicholas Thorne, Henrik Werdelin
- Length: 3 hrs and 40 mins
- Unabridged
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With artificial intelligence reshaping every business and industry today, who better to reimagine the rules of entrepreneurship than the very team who create groundbreaking companies, teach applied entrepreneurship at top universities, and empower founders with their Entrepreneur Residency program and Audos, the revolutionary AI cofounder for future entrepreneurs? Me, My Customer, and AI is both a roadmap and a rallying cry for the 60 percent of people in the US who have an idea for a new business.
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Me, My Customer, and AI
- The New Rules of Entrepeneurship
- Narrated by: Nicholas Thorne, Henrik Werdelin
- Length: 3 hrs and 40 mins
- Release Date: 05-08-25
- Language: English
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₹378.16 or free with 30-day trial
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Public Relations for Dummies (3rd Edition)
- Written by: Eric Yaverbaum
- Narrated by: Kent Klineman
- Length: 13 hrs and 13 mins
- Unabridged
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Public Relations for Dummies helps you understand the mechanics of PR and gives you all the tools you need to succeed. This friendly guide gives you practical insights on using the many components of PR to create successful campaigns. You'll learn how to assemble a PR plan, create a budget, develop winning ideas, cultivate media contacts, create pitches, leverage social media and podcasts, secure public speaking engagements, and beyond.
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Public Relations for Dummies (3rd Edition)
- Narrated by: Kent Klineman
- Length: 13 hrs and 13 mins
- Release Date: 15-07-25
- Language: English
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₹833.60 or free with 30-day trial
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Customer Portfolio Management
- Creating Value with a Large Leaky Bucket of Customers (Management on the Cutting Edge)
- Written by: Fred Selnes, Michael D. Johnson
- Narrated by: Jason L. Bishop
- Length: 3 hrs and 59 mins
- Unabridged
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Which would you rather have: a smaller, watertight bucket of loyal customers or a larger leaky bucket of both loyal and not-so-loyal customers? In Customer Portfolio Management, Fred Selnes and Michael Johnson argue that for most companies and organizations the larger leaky bucket is more valuable.
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Customer Portfolio Management
- Creating Value with a Large Leaky Bucket of Customers (Management on the Cutting Edge)
- Narrated by: Jason L. Bishop
- Length: 3 hrs and 59 mins
- Release Date: 24-06-25
- Language: English
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₹378.16 or free with 30-day trial
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The Growth Dilemma
- Managing Your Brand When Different Customers Want Different Things
- Written by: Annie Wilson, Ryan Hamilton
- Narrated by: Amber Dekkers
- Length: 8 hrs and 51 mins
- Unabridged
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Marketing experts and professors Annie Wilson and Ryan Hamilton, through dozens of cases, provide insight into how brands can drive growth by attracting new segments without alienating or losing their current customers. They also explore how brands can more strategically select and manage customer segments to drive high velocity growth and symbiotic segment relationships.
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The Growth Dilemma
- Managing Your Brand When Different Customers Want Different Things
- Narrated by: Amber Dekkers
- Length: 8 hrs and 51 mins
- Release Date: 10-06-25
- Language: English
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₹671.06 or free with 30-day trial
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Marketing in the AI Era
- Why Personalization Wins the Customer Experience
- Written by: Yaniv Navot
- Narrated by: Paige McKinney, Christopher C. Odom
- Length: 4 hrs and 20 mins
- Unabridged
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Personalized Customer Experience is a timely primer on the basics of personalization, and how it can be applied across channels. It includes emerging best practices on how AI is transforming the limits of personalized experiences and offers practical guidance eon how to establish a scalable...
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Marketing in the AI Era
- Why Personalization Wins the Customer Experience
- Narrated by: Paige McKinney, Christopher C. Odom
- Length: 4 hrs and 20 mins
- Release Date: 06-05-25
- Language: English
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₹1,058.77 or free with 30-day trial
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The 8 Laws of Customer-Focused Leadership
- New Rules for Building A Business Around Today’s Customer
- Written by: Blake Morgan
- Narrated by: Blake Morgan
- Length: 6 hrs and 20 mins
- Unabridged
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Read by the author. A leadership playbook for making customer experience a core aspect of your business. In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In...
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The 8 Laws of Customer-Focused Leadership
- New Rules for Building A Business Around Today’s Customer
- Narrated by: Blake Morgan
- Length: 6 hrs and 20 mins
- Release Date: 02-07-24
- Language: English
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₹1,241.96 or free with 30-day trial
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e-Riches 2.0
- Next-Generation Marketing Strategies for Making Millions Online
- Written by: Scott Fox
- Narrated by: Scott Fox
- Length: 8 hrs and 58 mins
- Unabridged
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Read by the author. In today’s highly-connected, consumer-driven market, leveraging digital marketing techniques is the only surefire way to attract more customers and make the kind of money you deserve. Following on the success of his book Internet Riches, top e-business entrepreneur and...
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e-Riches 2.0
- Next-Generation Marketing Strategies for Making Millions Online
- Narrated by: Scott Fox
- Length: 8 hrs and 58 mins
- Release Date: 27-06-23
- Language: English
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₹1,482.18 or free with 30-day trial
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The Swipe-Right Customer Experience
- How to Attract, Engage, and Keep Customers in the Digital-First World
- Written by: Sanna Eskelinen, Belinda Gerdt
- Narrated by: Jessica Holtan
- Length: 5 hrs and 28 mins
- Unabridged
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The global COVID-19 pandemic forced everybody to rethink how they operate and the role that digital plays in business and in our lives. While digital may have been top of mind for many businesses, the pandemic made it essential, not just to interact and sell products and services, but as a way...
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The Swipe-Right Customer Experience
- How to Attract, Engage, and Keep Customers in the Digital-First World
- Narrated by: Jessica Holtan
- Length: 5 hrs and 28 mins
- Release Date: 15-11-22
- Language: English
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₹1,175.42 or free with 30-day trial
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Broken Windows, Broken Business
- The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards
- Written by: Michael Levine
- Narrated by: Allan Robertson
- Length: 6 hrs and 46 mins
- Unabridged
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Now revised and updated, this "inspired, impactful, and important" book shows how to achieve the ultimate success by rectifying the small problems that can sink a business (Stephen R, Covey, author of The 7 Habits of Highly Effective People). Once every few years a book comes along with an...
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Broken Windows, Broken Business
- The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards
- Narrated by: Allan Robertson
- Length: 6 hrs and 46 mins
- Release Date: 11-05-21
- Language: English
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₹671.06 or free with 30-day trial
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