Showing titles in Customer Service
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Think Like a Brand, Not a Bank
- Written by: Allison Netzer, Liz High
- Narrated by: Holly Adams
- Length: 3 hrs and 31 mins
- Unabridged
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Harnessing brand power within financial services demands a new way of thinking. It’s not quick. It’s not easy. But it’s a shift that any financial institution can adopt and it’s worth the investment because great brands all speak the same language: returns. Great brands get great returns every time. Cutting expenses and hoping for the best feel like safe solutions when business is unstable. But to be relevant today and ensure growth tomorrow, financial institutions should take a cue from consumer brands. It’s time to connect with customers and create meaningful experiences.
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Think Like a Brand, Not a Bank
- Narrated by: Holly Adams
- Length: 3 hrs and 31 mins
- Release Date: 24-09-22
- Language: English
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₹469.00 or free with 30-day trial
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The Come Back Culture
- 10 Business Practices That Create Lifelong Customers
- Written by: Jason Young, Jonathan Malm
- Narrated by: Jim Denison
- Length: 4 hrs and 24 mins
- Unabridged
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Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad experience. Great businesses know how to make a customer feel seen, understood, and valued. Those satisfied customers trust you more and come back—and they tell their friends. Backed by plenty of on-the-ground research and real-life examples, The Come Back Culture shows you how to create an experience that keeps people coming back for more.
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The Come Back Culture
- 10 Business Practices That Create Lifelong Customers
- Narrated by: Jim Denison
- Length: 4 hrs and 24 mins
- Release Date: 17-05-22
- Language: English
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₹586.00 or free with 30-day trial
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The Revenue Acceleration Playbook
- Creating an Authentic Buyer Journey Across Sales, Marketing, and Customer Success
- Written by: Brent Keltner
- Narrated by: Brent Keltner
- Length: 9 hrs and 29 mins
- Unabridged
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The fact is, product-centered pitching simply doesn’t cut it anymore. Buyers don’t want to hear about your product’s features—they want to hear about how it can solve their problems or help them reach their goals. In The Revenue Acceleration Playbook, sales and marketing expert Brent Keltner introduces a proven go-to-market framework to increase personalization and authenticity across every step of the buyer journey—from initial buyer engagement and prospecting, to closing new deals and expanding customer relationships, to growing target market segments.
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The Revenue Acceleration Playbook
- Creating an Authentic Buyer Journey Across Sales, Marketing, and Customer Success
- Narrated by: Brent Keltner
- Length: 9 hrs and 29 mins
- Release Date: 05-04-22
- Language: English
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₹633.00 or free with 30-day trial
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The Heart of Hospitality
- Great Hotel and Restaurant Leaders Share Their Secrets
- Written by: Micah Solomon, Herve Humler - foreword
- Narrated by: Kevin T. Collins
- Length: 7 hrs and 10 mins
- Unabridged
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The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more.
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The Heart of Hospitality
- Great Hotel and Restaurant Leaders Share Their Secrets
- Narrated by: Kevin T. Collins
- Length: 7 hrs and 10 mins
- Release Date: 30-07-24
- Language: English
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₹586.00 or free with 30-day trial
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Ridiculously Easy to Do Business With
- A Practical Guide to Giving Customers What They Want--When and How They Want It
- Written by: David Avrin
- Narrated by: David Avrin
- Length: 3 hrs and 38 mins
- Unabridged
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To future-proof your business, you need to do more than merely offer high-quality and great service. You need to become Ridiculously Easy to Do Business With. This practical guide offers over two dozen categories of policies and behaviors that cause "friction" (frustration) for your customers and clients. If left unaddressed, you will undoubtedly see a steady exodus of customers as they seek more accommodating and aligned alternatives. Customers will leave you for competitors if you give them a reason to.
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Ridiculously Easy to Do Business With
- A Practical Guide to Giving Customers What They Want--When and How They Want It
- Narrated by: David Avrin
- Length: 3 hrs and 38 mins
- Release Date: 17-09-24
- Language: English
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₹305.00 or free with 30-day trial
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Relationships 101
- Written by: John C. Maxwell
- Narrated by: Sean Runnette
- Length: 1 hr and 45 mins
- Unabridged
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Great leadership is built on great relationships. Let John C. Maxwell show you why relationships are the glue that holds successful teams together. Leadership is a relationship-intensive endeavor. If your people skills aren't strong, neither will be your leadership. Bestselling author and...
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Relationships 101
- Narrated by: Sean Runnette
- Length: 1 hr and 45 mins
- Release Date: 14-04-15
- Language: English
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₹1,491.00 or free with 30-day trial
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Converted
- The Data-Driven Way to Win Customers' Hearts
- Written by: Neil Hoyne
- Narrated by: Neil Hoyne
- Length: 3 hrs and 19 mins
- Unabridged
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When the world’s biggest brands want to sharpen their digital marketing strategy, they call Neil Hoyne – Google’s Chief Measurement Strategist and Senior Fellow at the Wharton School. In his first book, he offers a simple, research-backed playbook that anyone can use to find their best...
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Converted
- The Data-Driven Way to Win Customers' Hearts
- Narrated by: Neil Hoyne
- Length: 3 hrs and 19 mins
- Release Date: 22-02-22
- Language: English
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₹754.00 or free with 30-day trial
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The Experience Mindset
- Changing the Way You Think About Growth
- Written by: Tiffani Bova, Tom Peters - introduction
- Narrated by: Tiffani Bova, Kaleo Griffith
- Length: 6 hrs and 30 mins
- Unabridged
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A Wall Street Journal Bestseller! From the bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They...
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The Experience Mindset
- Changing the Way You Think About Growth
- Narrated by: Tiffani Bova, Kaleo Griffith
- Length: 6 hrs and 30 mins
- Release Date: 06-06-23
- Language: English
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₹879.00 or free with 30-day trial
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Broken Windows, Broken Business
- The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards
- Written by: Michael Levine
- Narrated by: Allan Robertson
- Length: 6 hrs and 46 mins
- Unabridged
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Now revised and updated, this "inspired, impactful, and important" book shows how to achieve the ultimate success by rectifying the small problems that can sink a business (Stephen R, Covey, author of The 7 Habits of Highly Effective People). Once every few years a book comes along with an...
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Broken Windows, Broken Business
- The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards
- Narrated by: Allan Robertson
- Length: 6 hrs and 46 mins
- Release Date: 11-05-21
- Language: English
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₹500.00 or free with 30-day trial
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Obsessão pelo cliente
- Working Backwards: histórias, segredos e insights exclusivos de dentro da Amazon
- Written by: Colin Bryar, Bill Carr
- Narrated by: Leo Senna
- Length: 11 hrs and 34 mins
- Unabridged
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Obsessão pelo cliente é uma análise interna da Amazon sobre sua cultura, liderança, práticas internas e um guia de lições e técnicas que você pode aplicar à sua própria empresa e carreira a partir de agora! Neste audiolivro, dois executivos da Amazon revelam os princípios e práticas que impulsionaram o sucesso de uma das empresas mais extraordinárias que o mundo já conheceu.
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Obsessão pelo cliente
- Working Backwards: histórias, segredos e insights exclusivos de dentro da Amazon
- Narrated by: Leo Senna
- Length: 11 hrs and 34 mins
- Release Date: 25-02-26
- Language: portuguese
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₹632.00 or free with 30-day trial
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Retention First
- Written by: John Lamerton
- Narrated by: John Lamerton
- Length: 5 hrs and 21 mins
- Unabridged
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Most small businesses chase strangers. Ads, funnels, lead magnets, networking breakfasts–they’re all just pouring more water into a leaky bucket. Put retention last, and you’ll feel knackered, always chasing the next deal, feeling like your business is running you, not the other way round.
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Retention First
- Narrated by: John Lamerton
- Length: 5 hrs and 21 mins
- Release Date: 26-02-26
- Language: English
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₹500.00 or free with 30-day trial
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The Ultimate Question 2.0
- How Net Promoter Companies Thrive in a Customer-Driven World
- Written by: Fred Reichheld, Rob Markey
- Narrated by: Walter Dixon
- Length: 8 hrs
- Unabridged
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In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.You also generate a vital metric: your Net Promoter Score.
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Must read
- By Washist on 23-04-20
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The Ultimate Question 2.0
- How Net Promoter Companies Thrive in a Customer-Driven World
- Narrated by: Walter Dixon
- Length: 8 hrs
- Release Date: 07-11-11
- Language: English
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₹656.00 or free with 30-day trial
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Fish! Sticks
- Written by: Stephen C. Lundin PhD PhD
- Narrated by: Oliver Wyman
- Length: 2 hrs and 38 mins
- Unabridged
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Find inspiration and motivation in the workplace with this essential road map for passion and purpose in the business world. In this third installment in the popular Fish! series, the authors examine change as a necessary, ongoing process that should never stop—at least not if one wants to...
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Fish! Sticks
- Narrated by: Oliver Wyman
- Length: 2 hrs and 38 mins
- Release Date: 26-02-04
- Language: English
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₹500.00 or free with 30-day trial
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The Language of Trust
- Written by: Michael Maslansky
- Narrated by: Michael Maslansky
- Length: 7 hrs and 26 mins
- Unabridged
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Still struggling through the financial crisis that began in 2008, consumers aren't buying traditional sales approaches anymore. So how do salespeople, corporate communicators, managers, and marketers sell their ideas, products, and services to a generation of customers who are more skeptical and less influenced by conventional marketing than ever before?
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The Language of Trust
- Narrated by: Michael Maslansky
- Length: 7 hrs and 26 mins
- Release Date: 01-05-10
- Language: English
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₹656.00 or free with 30-day trial
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Nincompoopery
- Why Your Customers Hate You--and How to Fix It
- Written by: John R. Brandt
- Narrated by: John R. Brandt
- Length: 4 hrs and 13 mins
- Unabridged
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CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization can innovate in ways that delight customers and attract top-level talent. Nincompoopery--terrible customer service, idiotic business processes, and soul-crushing management practices--surrounds...
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Nincompoopery
- Why Your Customers Hate You--and How to Fix It
- Narrated by: John R. Brandt
- Length: 4 hrs and 13 mins
- Release Date: 16-07-19
- Language: English
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₹1,431.00 or free with 30-day trial
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A Mind for Sales
- Daily Habits and Practical Strategies for Sales Success
- Written by: Mark Hunter CSP
- Narrated by: Mark Hunter, Henry O. Arnold
- Length: 4 hrs and 52 mins
- Unabridged
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For salespeople feeling stressed and disappointed that their customers don’t want to hear from them, this guide is the key to developing the mindset and habits required to reach a new level of sales success. The world of sales can be tough, so it’s easy to get discouraged when the rejections...
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A Mind for Sales
- Daily Habits and Practical Strategies for Sales Success
- Narrated by: Mark Hunter, Henry O. Arnold
- Length: 4 hrs and 52 mins
- Release Date: 31-03-20
- Language: English
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₹1,587.00 or free with 30-day trial
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The Hidden Psychology of Social Networks
- How Brands Create Authentic Engagement by Understanding What Motivates Us
- Written by: Joe Federer
- Narrated by: Alex Knox
- Length: 9 hrs and 14 mins
- Unabridged
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Leading marketing practitioner and thought leader Joe Federer draws on evolutionary biology, anthropology, neuroanatomy, and psychology, as well as more than a decade of hands-on experience, to explain why people act so differently in various online spaces and what they are seeking from participating in each one.
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The Hidden Psychology of Social Networks
- How Brands Create Authentic Engagement by Understanding What Motivates Us
- Narrated by: Alex Knox
- Length: 9 hrs and 14 mins
- Release Date: 14-07-21
- Language: English
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₹586.00 or free with 30-day trial
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Build your Community
- Written by: Richard Millington
- Narrated by: Alex Wyndham
- Length: 9 hrs and 11 mins
- Unabridged
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Build Your Community fuses proven principles from the world of psychology with user experience and design thinking into a foolproof approach helping you to: start from scratch and attract your first members; find and design the perfect platform for your community; keep members engaged, sharing expertise, and helping each other; create a magnetic community culture—unique from any other online destination; position you and your organization at the center of your field; and budget for your community with a detailed breakdown of costs and resources required.
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Build your Community
- Narrated by: Alex Wyndham
- Length: 9 hrs and 11 mins
- Release Date: 22-08-23
- Language: English
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₹469.00 or free with 30-day trial
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Sell Without Selling Out
- A Guide to Success on Your Own Terms
- Written by: Andy Paul
- Narrated by: Andy Paul
- Length: 3 hrs and 3 mins
- Unabridged
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Persuasion is not a sales skill - it’s a blunt instrument of last resort that sellers use when they don’t know how to influence the choices their buyers make. It’s the weapon of choice for mindless, uninspired sellers: the sales zombies who have stopped learning and stopped improving. Wouldn’t you rather learn how to master the art of selling in, by listening to what your buyers really want?
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Sell Without Selling Out
- A Guide to Success on Your Own Terms
- Narrated by: Andy Paul
- Length: 3 hrs and 3 mins
- Release Date: 22-02-22
- Language: English
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₹375.00 or free with 30-day trial
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Dhyas Navinyacha Paripurna Grahak Sevecha (Marathi Edition)
- Yashaswi Udyojak 15
- Written by: Jyotsna Naik
- Narrated by: Milind Kulkarni
- Length: 13 mins
- Unabridged
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कोणत्याही उद्योगाचा केंद्रीभूत घटक म्हणजे ग्राहक. आपल्या नावीन्यपूर्णतेने ग्राहकांच्या समाधानाची खात्री करून घेणं कोणत्याही उद्योजकाला क्रमप्राप्त आहे. मात्र त्याकरता कोणकोणत्या दिव्यांतून जावं लागतं, काय काय करावं लागतं, याचा वस्तुपाठ म्हणजे ही कहाणी. ऐका, मिलिंद कुलकर्णी यांच्यासह!
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Dhyas Navinyacha Paripurna Grahak Sevecha (Marathi Edition)
- Yashaswi Udyojak 15
- Narrated by: Milind Kulkarni
- Series: Yashaswi Udyojak, Book 15
- Length: 13 mins
- Release Date: 24-03-25
- Language: Marathi
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₹210.00 or free with 30-day trial
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