Showing titles in Customer Service

People don’t want to be sold. They want to be understood.After more than 30 years in professional sales, Maurice Lambie developed a simple but powerful philosophy: when you understand how people think, make decisions, and build trust, selling becomes a natural result.In Social Dynamic...

Convierte clientes ocasionales en seguidores leales y defensores de tu marcaEn un mercado cada vez más competitivo, no gana quien tiene el mejor producto, sino quien logra que sus clientes regresen una y otra vez.Este libro es una guía práctica y estratégica para propietarios de pequeñas...

Internationally recognized “millionaire maker,” Dan S. Kennedy, joined by entrepreneur and financial consultant, Matt Zagula, show you how to break down the barriers caused by the “trust no one” mantra invading every customer’s mind today. They deliver an eye-opening look at the core of all business—trust, and teach you the secrets to gaining it, keeping it, and using it to build competitive differentiation, create price elasticity, attract more affluent clients, and inspire referrals.

Andrew Sobel offers a proven, 100-day plan for conquering 14 tough client development challenges and growing your client base. He's encapsulated 25 years of unique research, including personal interviews with over 3,000 top executives, into a practical road map for winning more new clients and growing your existing relationships. You'll learn specific strategies to move confidently and predictably from a first meeting to a signed contract, and discover the agenda-setting techniques that create a steady stream of sole-source business. 

Persuasion is not a sales skill - it’s a blunt instrument of last resort that sellers use when they don’t know how to influence the choices their buyers make. It’s the weapon of choice for mindless, uninspired sellers: the sales zombies who have stopped learning and stopped improving. Wouldn’t you rather learn how to master the art of selling in, by listening to what your buyers really want?

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research - before you waste months and millions on a product or service that no one needs or wants. With a combination of open-ended interviewing and fast and flexible research techniques, you’ll learn how your prospective customers behave, the problems they need to solve, and what frustrates and delights them

Among today’s most successful businesses are those that have significantly transformed our daily routines. This focus on the consumer experience, not solely on product, has enabled them to drive remarkable growth and customer loyalty and, in many cases, to create totally new marketplace categories. Seeing the How invites you to reimagine your brand, company, or idea through the lens of consumer experience. It gives today’s disruptors a path to offering consumers a new and better way to do what they do, clearly demonstrating how to see opportunities, and how to seize them to great advantage.

People decide who to trust, what advice to heed, and which individuals to forge personal or transactional relationships with based on a simple metric of believability. Success, in turn, comes from understanding one basic principle: how to be more trusted. Likeonomics offers a new vision of a world beyond Facebook where personal relationships, likability, brutal honesty, extreme simplicity, and basic humanity are behind everything from multi-million dollar mergers to record-breaking product sales. There is a real ROI to likability, and exactly how big it is will amaze you. 

Revised and updated for the first time since original publication! Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world." If you want to put your arms around your business and bottom...

A Wall Street Journal Bestseller! From the bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They...

Millionaire maker Dan S. Kennedy has told it like it is for over thirty years: If you're not focusing on converting social media traffic into sales, you might as well set your money on fire. Now, this ultimate collection of Kennedy's best sales and marketing wisdom from twelve of his bestselling titles showcases the top content from the legendary millionaire maker himself.

告别依赖员工个人发挥的随机体验，用系统化的服务设计与运营管理框架，将模糊的客户期待转化为可稳定交付的卓越口碑。当面对投诉频发、流程混乱或跨部门协作断点时，管理者往往感到焦虑与失控。现在，只需跟随一条...

摆脱无底线让利与无效推销的内耗，用高情商的商业沟通逻辑将每一次偶然光顾转化为坚实的长期信任。当你陷入价格战的泥潭或面对顾客流失的焦虑时，真正的破局之道并非一味迎合，而是洞察对方真实处境后的精准协助。...

Smeed blijvende loyaliteit en laat je bedrijf groeien door empathische klantenservice zonder verborgen verkoopmotieven. Of je nu onderweg bent naar kantoor of je voorbereidt op een drukke werkdag, deze praktische en inspirerende luisterervaring biedt je direct een verfrissend perspectief op...

告别繁琐的过度解释与低效沟通，用一套清晰的销售转化策略，让客户迅速看懂你的商业价值并果断买单。面对难以推进的跟单流程和令人疲惫的价格拉锯战，你需要的是一套不夸大承诺却极具杀伤力的实战提案体系。只需改...

真正的销售冠军从不依赖强势逼单与花哨话术，而是通过构建深度信任来打破业绩瓶颈，让客户心甘情愿地持续买单。无论你是背负沉重KPI在通勤路上焦虑的职场新人，还是渴望突破转化率天花板的业务老手，这套务实且充满...

告别零散客源与无效奔波，用可复制的房产销售业务系统将每一次带看转化为持续的高收入成交。作为刚入行的新手经纪人，你是否常在激烈的竞争中感到迷茫，每天忙碌却只能靠运气开单？这份实战指南为你梳理出清晰的商...

抛弃那些只会激怒客户的机械式销售话术，用结构化提问直击B2B复杂交易的核心痛点，精准挖掘买方真实需求。当你能有条理地梳理出客户的利害关系与决策动机时，每一次沟通都将成为共同澄清问题的价值共创，而非单向施...

ابنِ تجربة عميل استثنائية وتجاوز تحديات التشغيل اليومية عبر استراتيجيات مبتكرة في تصميم الخدمات وإدارتها. سواء كنت تستمع أثناء رحلة تنقلك للعمل أو تستعد لقيادة...

Zbuduj lojalność i zaufanie na lata, zamieniając chłodne transakcje biznesowe w autentyczne relacje z klientem. Niezależnie od tego, czy właśnie rozwijasz własną firmę, czy szukasz skutecznych strategii na radzenie sobie w trudnych, codziennych sytuacjach zawodowych, ten praktyczny...