Showing titles in Customer Service
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The Book of Business Awesome/The Book of Business UnAwesome
- How Engaging Your Customers and Employees Can Make Your Business Thrive
- Written by: Scott Stratten
- Narrated by: Scott Stratten
- Length: 5 hrs and 49 mins
- Unabridged
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Ensure that your business remains awesome, instead of unawesome, and apply these awesomely effective strategies to your business today.
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The Book of Business Awesome/The Book of Business UnAwesome
- How Engaging Your Customers and Employees Can Make Your Business Thrive
- Narrated by: Scott Stratten
- Length: 5 hrs and 49 mins
- Release Date: 22-08-23
- Language: English
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₹375.00 or free with 30-day trial
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Seeing the How
- Transforming What People Do, Not Buy, to Gain Market Advantage
- Written by: Allen P. Adamson
- Narrated by: Alan Carlson
- Length: 7 hrs and 18 mins
- Unabridged
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Among today’s most successful businesses are those that have significantly transformed our daily routines. This focus on the consumer experience, not solely on product, has enabled them to drive remarkable growth and customer loyalty and, in many cases, to create totally new marketplace categories. Seeing the How invites you to reimagine your brand, company, or idea through the lens of consumer experience. It gives today’s disruptors a path to offering consumers a new and better way to do what they do, clearly demonstrating how to see opportunities, and how to seize them to great advantage.
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Seeing the How
- Transforming What People Do, Not Buy, to Gain Market Advantage
- Narrated by: Alan Carlson
- Length: 7 hrs and 18 mins
- Release Date: 27-06-23
- Language: English
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₹656.00 or free with 30-day trial
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Aloha Financial Advising
- Doing Good to Do Better for Your Clients and Yourself
- Written by: Stephen Kagawa
- Narrated by: Stephen Kagawa
- Length: 5 hrs and 25 mins
- Unabridged
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As advisors, we want open and honest relationships with our clients. We also want a sense of purpose in our work that comes from serving, not selling. Yet somehow, serving others turns into pushing products that drive profits. Left unchecked, this tension forces us to become salespeople and destroys the trust we’ve built with our clients. There must be a way advisors can do good and do well…right? There is, and in Aloha Financial Advising, Stephen Kagawa shares the better approach to advising you’ve been seeking.
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Aloha Financial Advising
- Doing Good to Do Better for Your Clients and Yourself
- Narrated by: Stephen Kagawa
- Length: 5 hrs and 25 mins
- Release Date: 02-06-23
- Language: English
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₹445.00 or free with 30-day trial
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Sichtbar - Wer nicht auffällt, fällt weg!
- Weil Du es wert bist, gesehen zu werden!
- Written by: Hermann Scherer
- Narrated by: Mario Belón
- Length: 4 hrs and 1 min
- Unabridged
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Zeig Dich, dann wirst Du zum Leuchtturm Deiner Branche! Du bist kompetent. Du hast Talente. Doch wie sichtbar bist du damit? Kennen deine Kunden und Geschäftspartner deine Superkräfte? Warum sind die einen mit einer Dienstleistung erfolgreich und warum bleiben die anderen auf ihren Fähigkeiten sitzen, ohne daraus Kapital schlagen zu können? In seinem Ratgeber beschreibt Erfolgsautor Herrmann Scherer den Weg raus aus der Unsichtbarkeit. Denn wer auf sich aufmerksam macht und seine Bekanntheit steigert, ist auf dem richtigen Weg zum persönlichen und beruflichen Erfolg.
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Sichtbar - Wer nicht auffällt, fällt weg!
- Weil Du es wert bist, gesehen zu werden!
- Narrated by: Mario Belón
- Length: 4 hrs and 1 min
- Release Date: 05-06-23
- Language: german
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₹334.00 or free with 30-day trial
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Listen or Die
- 40 Lessons That Turn Customer Feedback into Gold
- Written by: Sean McDade PhD
- Narrated by: Assaf Cohen
- Length: 5 hrs and 23 mins
- Unabridged
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In this interconnected world dominated by social media, consumers’ voices are broadcast louder and wider than ever before. Companies are faced with the choice to either listen to their customers and thrive…or eventually die. No matter what industry you’re in, you need to deliver an exceptional experience to customers that will make them want to shout your name from the rooftops! In Listen Or Die, customer experience expert Sean McDade presents 40 quick, easy-to-use best practices for creating an exemplary Voice of Customer (VoC) program.
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Listen or Die
- 40 Lessons That Turn Customer Feedback into Gold
- Narrated by: Assaf Cohen
- Length: 5 hrs and 23 mins
- Release Date: 21-03-23
- Language: English
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₹469.00 or free with 30-day trial
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Developing Customer Services in the Black-Owned Business
- Written by: Yvonne P. Witter
- Narrated by: Robert Aymer
- Length: 49 mins
- Unabridged
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Black Businesses offer great customer service generally. However, we also know that many Black business owners have long been plagued with the title of offering less than acceptable customer service in certain sectors. A small but significant number have spawned a reputation that makes them the butt of comedy and conversation in and outside the home. It is a topic that has intrigued Business Advisor, Consultant, and Author Yvonne Witter enough to research the problem. This book is the result.
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Developing Customer Services in the Black-Owned Business
- Narrated by: Robert Aymer
- Series: CRACKING A NUT
- Length: 49 mins
- Release Date: 03-02-23
- Language: English
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₹234.00 or free with 30-day trial
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Building Good Customer Relationships
- The Comprehensive Guide and Tips on How to Build and Develop Customer Relationships to Improve Business
- Written by: Tyson Brandt
- Narrated by: Aadam Smyth
- Length: 20 mins
- Unabridged
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Obsess over your customers! It’s necessary to succeed! It begins with the culture you establish for your company and making sure that your support team is at the frontlines to make sure your customers are happy and their needs are addressed. Your entire company from top to bottom needs to share that providing an amazing customer experience is necessary the key to your company’s success.
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Building Good Customer Relationships
- The Comprehensive Guide and Tips on How to Build and Develop Customer Relationships to Improve Business
- Narrated by: Aadam Smyth
- Length: 20 mins
- Release Date: 17-01-23
- Language: English
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₹304.00 or free with 30-day trial
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Empatía digital
- Written by: Santiago Martínez
- Narrated by: Rubén Hernández
- Length: 5 hrs and 15 mins
- Unabridged
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Conocer y descifrar al cliente es uno de los desafíos clásicos del marketing. No obstante, las tecnologías digitales y, más recientemente, la Inteligencia Artificial, han cambiado por completo la manera de construir, interpretar y aprovechar la información que recolectamos. ¿Quiénes son esas personas que queremos que adquieran los productos o servicios que ofrecemos? ¿Cómo se comportan y toman decisiones? ¿De qué manera podemos cautivarlos y ganar su fidelidad?
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Empatía digital
- Narrated by: Rubén Hernández
- Length: 5 hrs and 15 mins
- Release Date: 16-12-22
- Language: spanish
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₹460.00 or free with 30-day trial
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Fans First
- Change the Game, Break the Rules & Create an Unforgettable Experience
- Written by: Jesse Cole
- Narrated by: Jesse Cole
- Length: 5 hrs and 32 mins
- Unabridged
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Packed with behind-the-peel stories, hard-earned lessons, and a few other surprises, Fans First teaches you how to stand out in your marketplace, drive explosive growth, and inspire fanatical loyalty.
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Fans First
- Change the Game, Break the Rules & Create an Unforgettable Experience
- Narrated by: Jesse Cole
- Length: 5 hrs and 32 mins
- Release Date: 23-12-22
- Language: English
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₹668.00 or free with 30-day trial
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Creating Superfans
- How to Turn Your Customers into Lifelong Advocates
- Written by: Brittany Hodak
- Narrated by: Brittany Hodak
- Length: 6 hrs and 7 mins
- Unabridged
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In Creating Superfans, award-winning entrepreneur and keynote speaker Brittany Hodak shares a powerful framework for transforming your business from a commodity into a category of one.
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Creating Superfans
- How to Turn Your Customers into Lifelong Advocates
- Narrated by: Brittany Hodak
- Length: 6 hrs and 7 mins
- Release Date: 10-01-23
- Language: English
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₹569.00 or free with 30-day trial
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LinkedIn Twitter pour développer votre activité
- Se faire connaître, conquérir, fidéliser
- Written by: Valérie March
- Narrated by: Séverine Faramond
- Length: 3 hrs and 58 mins
- Unabridged
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Vous allez créer votre petite entreprise ou vous la dirigez déjà : ce guide pour bien démarrer et pour croître est fait pour vous. Parsemé de témoignages d'entrepreneurs et de conseils d'experts concrets, il vous accompagne et vous offre des réponses pratiques pour construire votre succès sur le long terme. Pour fidéliser et conquérir des clients, trouver les bons partenaires ou vous tenir informé des évolutions de votre marché, LinkedIn et Twitter se révèlent des outils clés, à condition de bien les utiliser !
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LinkedIn Twitter pour développer votre activité
- Se faire connaître, conquérir, fidéliser
- Narrated by: Séverine Faramond
- Length: 3 hrs and 58 mins
- Release Date: 01-11-22
- Language: French
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₹566.00 or free with 30-day trial
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Think Like a Brand, Not a Bank
- Written by: Allison Netzer, Liz High
- Narrated by: Holly Adams
- Length: 3 hrs and 31 mins
- Unabridged
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Harnessing brand power within financial services demands a new way of thinking. It’s not quick. It’s not easy. But it’s a shift that any financial institution can adopt and it’s worth the investment because great brands all speak the same language: returns. Great brands get great returns every time. Cutting expenses and hoping for the best feel like safe solutions when business is unstable. But to be relevant today and ensure growth tomorrow, financial institutions should take a cue from consumer brands. It’s time to connect with customers and create meaningful experiences.
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Think Like a Brand, Not a Bank
- Narrated by: Holly Adams
- Length: 3 hrs and 31 mins
- Release Date: 24-09-22
- Language: English
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₹469.00 or free with 30-day trial
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Verkaufen 3.0
- Mit Begeisterung Kunden gewinnen!
- Written by: Dominik Siegel
- Narrated by: Dominik Siegel
- Length: 2 hrs and 14 mins
- Unabridged
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Dies ist ein hocheffektives Arbeitsbuch zu den Themen: Neukundengewinnung, Verkaufen am Telefon, Verkaufen über die WebCam, deinen Umsatz steigern mit Spaß und echter Begeisterung, on top gibt es zahlreiche Tipps und Tricks für die Praxis. Achtung wirkt sofort bei Anwendung.
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Verkaufen 3.0
- Mit Begeisterung Kunden gewinnen!
- Narrated by: Dominik Siegel
- Length: 2 hrs and 14 mins
- Release Date: 01-07-22
- Language: german
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₹434.00 or free with 30-day trial
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Neukunden gewinnen durch Kaltakquise - Die Akquise Hypnose / Meditation
- B2B, Akquiseimpulse, Akquisemaschine, für Trainer / Coaches / Berater / Immobilien, (Telefon & digitale Akquise).
- Written by: Dr. Alfred Pöltel
- Narrated by: Marvin Krause
- Length: 48 mins
- Unabridged
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Wie kann man erfolgreich Neukunden gewinnen? Wie gewinnt man Spaß in der Kaltakquise? Wie setzt man die Kaltakquise erfolgreich um? Was braucht es wirklich um in der Akquise zu bestehen? Wie muss eine Akquise-Hypnose aufgebaut sein, um tiefenwirksam zu sein? Diese Fragen haben Dr. Alfred Pöltel die letzten Jahre intensiv begleitet. Durch viele Forschungen hat er den Schlüssel gefunden. Und gibt diesen nun in seinem neuartigen Selbsthypnose Programm weiter.
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Neukunden gewinnen durch Kaltakquise - Die Akquise Hypnose / Meditation
- B2B, Akquiseimpulse, Akquisemaschine, für Trainer / Coaches / Berater / Immobilien, (Telefon & digitale Akquise).
- Narrated by: Marvin Krause
- Length: 48 mins
- Release Date: 15-06-22
- Language: german
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₹166.00 or free with 30-day trial
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Pharma Customer Experience
- 20 Secrets to 10X Your CX and Boost Patient Outcomes
- Written by: Sean McDade
- Narrated by: Assaf Cohen
- Length: 3 hrs and 41 mins
- Unabridged
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Pharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers—both patients and healthcare professionals.
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Pharma Customer Experience
- 20 Secrets to 10X Your CX and Boost Patient Outcomes
- Narrated by: Assaf Cohen
- Length: 3 hrs and 41 mins
- Release Date: 03-06-22
- Language: English
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₹469.00 or free with 30-day trial
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Escribo porque me gusta ganar dinero
- Written by: Isra Bravo
- Narrated by: Isra Bravo
- Length: 4 hrs and 4 mins
- Unabridged
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La primera persona que me contrató me dijo que la página de ventas de mi web le había parecido mala y antiestética. Lo que no tuvo en cuenta es que me contrató siete minutos después de leerla. Te cuento rápido algunas de las cosas que aprenderás en este audiolibro: Cómo debes escribir para que incluso las empresas más serias quieran trabajar contigo por encima de cualquier otro candidato.
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Escribo porque me gusta ganar dinero
- Narrated by: Isra Bravo
- Length: 4 hrs and 4 mins
- Release Date: 11-05-22
- Language: spanish
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₹729.00 or free with 30-day trial
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Comportamento ideal em vendas
- Como conquistar a atitude compradora dos clientes
- Written by: Erik Guttmann, Lauro Xerfan Neto
- Narrated by: Diego Muras
- Length: 6 hrs and 34 mins
- Unabridged
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Este audiolivro mostra como dar um fim à famosa cultura do “empurra”, revelando—na teoria e na prática—como os vendedores podem atuar com foco total nos clientes de forma a conquistar a atitude compradora deles. Recheado de questões para debate em cada capítulo, o audiolivro aborda assuntos como: os fundamentos do processo de vendas; como criar empatia na sua relação com o cliente; a evolução, a convergência e as diferenças das técnicas de vendas ao longo do tempo; as boas práticas de atendimento; como construir uma proposta de valor, entre muitos outros.
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Comportamento ideal em vendas
- Como conquistar a atitude compradora dos clientes
- Narrated by: Diego Muras
- Length: 6 hrs and 34 mins
- Release Date: 05-05-22
- Language: portuguese
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₹632.00 or free with 30-day trial
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The Revenue Acceleration Playbook
- Creating an Authentic Buyer Journey Across Sales, Marketing, and Customer Success
- Written by: Brent Keltner
- Narrated by: Brent Keltner
- Length: 9 hrs and 29 mins
- Unabridged
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The fact is, product-centered pitching simply doesn’t cut it anymore. Buyers don’t want to hear about your product’s features—they want to hear about how it can solve their problems or help them reach their goals. In The Revenue Acceleration Playbook, sales and marketing expert Brent Keltner introduces a proven go-to-market framework to increase personalization and authenticity across every step of the buyer journey—from initial buyer engagement and prospecting, to closing new deals and expanding customer relationships, to growing target market segments.
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The Revenue Acceleration Playbook
- Creating an Authentic Buyer Journey Across Sales, Marketing, and Customer Success
- Narrated by: Brent Keltner
- Length: 9 hrs and 29 mins
- Release Date: 05-04-22
- Language: English
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₹633.00 or free with 30-day trial
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Exponential
- Transform Your Brand by Empowering Instead of Interrupting
- Written by: Jeff Rosenblum
- Narrated by: Barry Abrams
- Length: 5 hrs and 6 mins
- Unabridged
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Great brands stand for more than just cool products and clever advertisements. They inspire audiences. They enrich communities. They energize people. They move people’s lives forward. Most importantly, great brands don’t just interrupt: they empower. And that empowerment leads to exponential growth. Over the past 20 years, Jeff Rosenblum and his team at Questus have created content and campaigns for the world’s most iconic brands. In Exponential, he turns that wealth of experience into a comprehensive program for modern advertising and business strategy.
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Exponential
- Transform Your Brand by Empowering Instead of Interrupting
- Narrated by: Barry Abrams
- Length: 5 hrs and 6 mins
- Release Date: 24-05-22
- Language: English
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₹445.00 or free with 30-day trial
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User Tested
- How the World's Top Companies Use Human Insight to Create Great Experiences
- Written by: Janelle Estes, Andy MacMillan
- Narrated by: Lexi Mae
- Length: 6 hrs and 8 mins
- Unabridged
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User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model. In this book, you'll discover why the company that offers the best customer experience always wins and that real, three-dimensional people can't be reduced to data points on a graph.
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User Tested
- How the World's Top Companies Use Human Insight to Create Great Experiences
- Narrated by: Lexi Mae
- Length: 6 hrs and 8 mins
- Release Date: 15-02-22
- Language: English
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₹469.00 or free with 30-day trial
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